Luxembourg, L-1122,
Luxembourg
EFA - European Fund Administration Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by EFA - European Fund Administration and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 470 EFA - European Fund Administration employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EFA - European Fund Administration has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2020, SunGard Asset Arena for Portfolio and Investment Management in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EFA - European Fund Administration is running and its propensity to invest more and deepen its relationship with Cisco Systems , Contentsquare , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EFA - European Fund Administration revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EFA - European Fund Administration intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, EFA - European Fund Administration implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution and exposed meeting access via the corporate website. Cisco Webex Meetings is used to support external client interactions and internal collaboration across the Luxembourg-based fund administrator.
The implementation focuses on core Webex capabilities including scheduled and ad hoc video meetings, multi-party audio and video conferencing, and screen sharing, with meeting scheduling and access flows integrated into the corporate web presence. Operational ownership is aligned with corporate communications and client services, with governance centered on meeting access provisioning and coordination workflows to support finance and operations teams.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, EFA - European Fund Administration deployed Hotjar on its public website to capture visitor behavior and support Customer Experience initiatives. The implementation uses client side instrumentation, embedding the Hotjar tracking snippet across site pages to collect session recordings, heatmaps, conversion funnel insights, and on page feedback for qualitative user research.
Hotjar is configured to serve web analytics and UX workflows for marketing and product stakeholders, with operational coverage limited to the public website rather than internal systems. Governance for the deployment centers on data capture controls and role based access to recordings and feedback, following common practices for financial services web properties.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | SunGard Asset Arena | Portfolio and Investment Management | Investment Management | n/a | 2008 | 2009 |
In 2008 European Fund Administration implemented SunGard Asset Arena as its Portfolio and Investment Management application in Luxembourg, formalizing the platform for fund compliance and client servicing workflows. The deployment was centered on compliance functionality and direct support for institutional clients managed by the Fund Compliance team.
Implementation work concentrated on configuring the SunGard Asset Arena Compliance capabilities, including the setup of investment restrictions rules and GP related compliance logic. The EFA team executed test and delivery cycles, managed bug fixes and coordinated new release activities for Asset Arena Compliance while maintaining rule sets that governed fund-level investment constraints.
Operational coverage included the Fund Compliance Officer function, client-facing issue analysis and resolution, and dedicated client training alongside internal training programs. Activities documented in the implementation record show routine client meetings with shareholders and ongoing handling of institutional client queries, reflecting a blend of compliance automation and human-led client operations.
Governance for the rollout emphasized rules administration, iterative testing, and release management, with the compliance function owning configuration and escalation for delivery issues. The narrative highlights SunGard Asset Arena as the operational compliance engine within EFAs Portfolio and Investment Management environment, supporting compliance controls, testing workflows, and client enablement processes.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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