Electrolux North America
10200 David Taylor Dr,
Charlotte, 28262, NC,
United States
Charlotte, 28262, NC,
United States
1 800-305-0930
Manufacturing
Electrolux North America Technographics
Electrolux North America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Electrolux North America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10900 Electrolux North America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Electrolux North America has purchased the following applications: SAP Financial Supply Chain Management (SAP FSCM) for AR Automation in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017, SAP Ariba Spend Analysis for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Electrolux North America is running and its propensity to invest more and deepen its relationship with SAP , Klarna , HighRadius or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Electrolux North America revenues, which have grown to $3.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Electrolux North America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Electrolux North America Tech Stack and Enterprise Applications
Electrolux North America ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Financial Supply Chain Management (SAP FSCM) | AR Automation | ERP | n/a | 2017 | 2017 |
In 2017 Electrolux North America implemented SAP Financial Supply Chain Management (SAP FSCM) as a targeted AR Automation initiative for Supply Chain Finance and Accounting. The rollout was executed in concert with planning and due diligence for conversion from JD Edwards to SAP for Supply Chain Finance and Accounting, and it focused on centralizing accounts receivable automation to support Transportation, Warehousing, Reverse Logistics, Last Mile, and Demand Planning business partners.
Configuration and functional work centered on accounts receivable workflows, automated collections and credit processes, and integration of AR transaction flows into the corporate general ledger. Electrolux redesigned all general ledger mapping and month end close processes to align with SAP Financial Supply Chain Management, and consolidated multiple reporting packages into standardized dashboard templates that also served global reporting requirements. The implementation incorporated cash application automation and dispute and collections orchestration in line with AR Automation capabilities.
Operational coverage included North America finance teams with outputs that supported global reporting, and the SAP Financial Supply Chain Management deployment was embedded into supply chain financial planning and operating cadence. The solution supported preparation of annual operating plans and the development of business cases for supply chain initiatives such as East Coast Import Hub and RDC insourcing, and it provided the transactional and reporting foundation used by local and offshore financial analysts.
Governance and process change emphasized new project rules, weekly measurement progress tracking, and the implementation of measurement processes and tools for the Achieving Cost Excellence program. Finance business partnering was formalized between supply chain leadership and the finance organization to establish and measure financial and operational KPIs, and month end close and GL mapping workflows were restructured to align with SAP FSCM data flows.
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ERP Financial | ERP |
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2007 | 2008 |
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ERP Financial | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2008 | 2008 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2018 | 2018 |
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Electrolux North America AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Electrolux North America implemented LivePerson Conversational Cloud on its public website. Electrolux North America deployed LivePerson Conversational Cloud as a Chatbots and Conversational AI solution to support web-based customer engagement and customer service workflows.
The implementation centers on conversational automation capabilities typical of Chatbots and Conversational AI, including AI driven chatbots for intent recognition, session context management, conversation orchestration and bot to human escalation. Configuration work included defining intent taxonomies and dialog flows, configuring routing and escalation rules, and instrumenting conversational analytics for ongoing tuning of intents and responses.
Deployment is web first, embedded into Electrolux North America website pages to handle pre sales and post sales inquiries and to serve digital experience and customer service teams. Governance was organized around conversational content ownership, ongoing model training and runtime monitoring to maintain response accuracy and escalation policies, with operations focused on sustaining intent accuracy and handover quality across the web channel.
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Electrolux North America Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Spend Analysis | Analytics and BI | Analytics and BI | n/a | 2017 | 2018 |
In 2017 Electrolux North America implemented SAP Ariba Spend Analysis. The deployment was part of an Ariba Strategic Sourcing Solution consisting of Contracts, Sourcing, Supplier Lifecycle, and Spend Analysis modules, led by the Sr. Manager, Purchasing Business Solutions during Jun 2017 to Aug 2018. The implementation positioned SAP Ariba Spend Analysis within the company Analytics and BI portfolio to support Purchasing and procurement business functions.
The Spend Analysis module was configured alongside Contracts, Sourcing, and Supplier Lifecycle to centralize transactional spend classification, data cleansing, and commodity taxonomy alignment. Standard Analytics and BI capabilities were put in place including spend cube construction, supplier consolidation views, and configurable dashboards for category managers, reflecting category-aligned spend analytics workflows.
The implementation integrated the SAP Ariba Spend Analysis module with the other Ariba modules in the Strategic Sourcing suite, creating a data flow from sourcing events and contract records into the spend analytics layer. Operational coverage focused on purchasing and procurement teams within Electrolux North America, with configuration targeted at procurement workflows and supplier lifecycle data feeds.
Program governance and rollout were administered by the Purchasing Business Solutions organization, with the Sr. Manager, Purchasing Business Solutions acting as implementation leader through the Jun 2017 to Aug 2018 period, coordinating module configuration, classification rule sets, and stakeholder adoption workstreams. Governance emphasis included maintaining standardized classification rules and establishing procurement analytics ownership in the Analytics and BI environment.
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Electrolux North America Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Electrolux North America Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2017 | 2018 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Electrolux North America eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Electrolux North America SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2020 | 2020 |
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Real-Time Transportation Visibility | SCM |
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2020 | 2020 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2020 | 2020 |
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Electrolux North America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Electrolux North America EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2011 | 2011 |
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Electrolux North America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Electrolux North America Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2017 | 2018 |
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Sourcing | Procurement |
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2017 | 2018 |
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Supplier Relationship Management | Procurement |
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2017 | 2018 |
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Electrolux North America PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Electrolux North America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Database Management | IaaS |
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2015 | 2015 |
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Electrolux North America CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Electrolux North America
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Human Resources, NA Payroll, HRIS & PMO | Director | HR | |
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Director - Local Taxes Electrolux North America | Director | Finance | |
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CIO NA | CXO | IT | |
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Vice President, Head of North America Supply Chain | VP | Supply Chain | |
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Sourced Supply Chain Director | Director | Supply Chain | |
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Director Supply Chain and Distribution | Director | Supply Chain | |
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Director End-to-End Supply Chain (CDI) | Director | Supply Chain | |
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End to End Supply Chain Director | Director | Supply Chain | |
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Last Mile Customer Solutions Manager | Manager | Customer Service | |
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Head of Data Platform | Director | IT | |
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Group IT - Head of Data Analytics | Director | IT | |
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Head of Purchasing - Direct Material Operations NA | Director | Procurement | |
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Sr. Director, Procurement - PMO | Director | Procurement | |
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Enterprise Solutions Architect/ Sr. Manager | Manager | IT | |
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Sr Cloud Solutions Lead | Manager | IT | |
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IT Network Coordinator | Non Manager | IT | |
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Apps Being Evaluated by Electrolux North America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Electrolux North America IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Electrolux North America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Electrolux North America Technographics
Electrolux North America is a Manufacturing organization based in United States,
with around 10900 employees and annual revenues of $3.90 billion.
Electrolux North America operates a diverse technology stack with applications such as
SAP Financial Supply Chain Management (SAP FSCM), LivePerson Conversational Cloud and SAP Ariba Spend Analysis,
covering areas like AR Automation, Chatbots and Conversational AI and Analytics and BI.
Electrolux North America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and LivePerson.
Electrolux North America recently adopted applications including
Slack Connect in 2022, Acoustic Analytics (formerly IBM Tealeaf) in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Electrolux North America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Electrolux North America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Electrolux North America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.