Emrill
23 11b Street, Al Quoz Industrial Area 4, PO Box 38083,
Dubai, n/a,
United Arab Emirates
Dubai, n/a,
United Arab Emirates
971 800 367455
Professional Services
Emrill Technographics
Emrill Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Emrill and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7600 Emrill employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Emrill has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2023, Urbanise FM for Facility Management in 2015, Genesys Cloud CX Call Recording for Call Tracking and Recording in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Emrill is running and its propensity to invest more and deepen its relationship with Microsoft , Urbanise , Focus Softnet or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Emrill revenues, which have grown to $2.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Emrill intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Emrill Tech Stack and Enterprise Applications
Emrill ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2023 | 2023 |
In 2023, Emrill implemented Microsoft Dynamics 365 for Finance and Operations to centralize financial and operational data and standardize processes across its UAE facilities management operations. The deployment targeted core finance and operational workflows, positioning Microsoft Dynamics 365 for Finance and Operations as the companys ERP Financial backbone for finance, procurement, supply chain, payroll, sales, and CRM functions.
The implementation consolidated modules for financial reporting, procurement and supply chain management, payroll, CRM, sales order management, and digital contract signing. Emrill extended the platform with a Dynamics-powered mobile solution named Emrill Hub, and trained staff on Management Reporter to enable self-service financial analysis, moving routine reporting and transactional analytics closer to business users.
The architecture leveraged Microsofts cloud services, with Microsoft taking responsibility for backups, disaster recovery, and monitoring as part of the operational model. Emrill integrated the Dynamics solution with Power BI and an Azure data environment to deliver consolidated dashboards and transaction-level analytics, and the program was facilitated through Microsoft FastTrack and Microsoft Lifecycle Services to standardize rollout tasks and operational handover.
Operational coverage included company-wide finance and back-office functions across Emrills UAE sites, enabling anytime, anywhere access on mobile and desktop devices and improving cross-department collaboration. Governance changed through centralized data ownership, role-based reporting access, and staff training programs to shift reporting responsibilities from IT to business teams, streamlining approval workflows and auditability.
Emrill reported explicit outcomes from the Microsoft Dynamics 365 for Finance and Operations deployment, including a 30 percent increase in staff productivity, a 45 percent reduction in paper and email-based approvals, and a 50 percent reduction in time spent on system updates due to the cloud operational model. The solution increased data visibility and accuracy, strengthened audit compliance, and enabled faster, decentralized financial analysis by business users.
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Emrill ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Urbanise | Legacy | Urbanise FM | Facility Management | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015, Emrill deployed Urbanise FM to run an e services storefront, asset and energy monitoring, and fulfilment capabilities across its UAE Facility Management operations. The implementation configured Urbanise FM modules for service catalog and online ordering, asset condition and energy monitoring, and fulfilment workflows to coordinate field service execution and contract-level service delivery. Urbanise FM was used as the central application for orchestrating service capture, asset lifecycle records, and energy consumption monitoring across sites.
Operational governance was adjusted to route orders from the e services storefront into automated fulfilment queues and synchronized asset records, restructuring workflows to improve service capture and field execution. Emrill reported outcomes in a 2016 Urbanise case study showing a 210% increase in recurring revenue, movement to 25%+ gross margin, a reduction in cycle times of approximately 40%, and an increase in capture of additional revenue opportunities by about 60%.
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Oil Gas and Chemicals ERP | ERP Services and Operations |
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2013 | 2013 |
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Emrill CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Call Recording | Call Tracking and Recording | CRM | C S Infocomm Computers Trading | 2025 | 2025 |
In 2025, Emrill implemented Genesys Cloud CX Call Recording as part of a four-month programme to deliver an omnichannel contact centre platform for facilities-management customer service in the United Arab Emirates. The deployment focused on consolidating Call Tracking and Recording capabilities with omnichannel routing to support voice and messaging channels and to centralize customer interaction visibility across customer service operations.
The implementation configured Genesys Cloud CX Call Recording modules for live call monitoring, screen recording and real-time analytics, alongside agent monitoring and session recording workflows. Genesys Cloud CX Call Recording was provisioned to capture voice and screen interactions, feed recordings into analytics pipelines and enable supervisors to perform live monitoring and quality review across contact centre shifts.
The project was executed with implementation support from C S Infocomm Computers Trading, integrating voice, messaging and analytics streams into the cloud contact centre architecture. Rollout followed a four-month delivery cadence, with phased cutover across UAE contact centre operations, and governance aligned to contact centre quality assurance and incident response processes. Within weeks of go-live the UAE implementation reported faster handling, improved first-contact resolution and CSAT rates between 70 to 80 percent.
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Customer Engagement | CRM |
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2018 | 2018 |
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Emrill ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Emrill Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Emrill IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Emrill CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Emrill
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Emrill Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Emrill IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Emrill digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Emrill Technographics
Emrill is a Professional Services organization based in United Arab Emirates,
with around 7600 employees and annual revenues of $2.80 billion.
Emrill operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Urbanise FM and Genesys Cloud CX Call Recording,
covering areas like ERP Financial, Facility Management and Call Tracking and Recording.
Emrill has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Urbanise and Genesys.
Emrill recently adopted applications including
Genesys Cloud CX Call Recording in 2025, Microsoft Dynamics 365 for Finance and Operations in 2023 and Freshservice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Emrill’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Emrill’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Emrill technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.