Prague, 186 00,
Czech Republic
ERV Evropska pojistovna Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ERV Evropska pojistovna and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 54 ERV Evropska pojistovna employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ERV Evropska pojistovna has purchased the following applications: Symphony Platform for Reservation and Booking Management in 2024, Zendesk Chat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ERV Evropska pojistovna is running and its propensity to invest more and deepen its relationship with AARON Group , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ERV Evropska pojistovna revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ERV Evropska pojistovna intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AARON Group | Legacy | Symphony Platform | Reservation and Booking Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024 ERV Evropska pojistovna deployed Symphony Platform as its Reservation and Booking Management solution on the company website, establishing an online booking channel for the Czech Republic entity. The implementation is visible on https://www.ervpojistovna.cz and targets direct consumer bookings alongside digital customer interactions, reflecting a web-first deployment model for a 54-employee insurer.
The Symphony Platform implementation centers on an online booking engine and customer-facing reservation workflows, including availability presentation, reservation creation, booking confirmation, and automated certificate or policy issuance workflows typical for insurance booking scenarios. Configuration focused on the user journey through the website interface, with instrumented forms, validation logic, and workflow rules to capture customer data and produce transactional documentation within the Symphony Platform.
Operational integration emphasized front-end web integration and connections into back-office policy processing and customer support workflows, enabling booked transactions on the public site to flow into ERV Evropska pojistovna operational processes. The scope covers online sales and customer service functions in the Czech Republic, with the Symphony Platform serving as the central reservation hub for web-originated policies and certificates.
Governance was organized around application configuration and role-based access within Symphony Platform, with process ownership allocated to digital sales and customer care teams to manage booking rules and document generation. Change management and configuration updates are handled through the platform settings rather than site code changes, maintaining a controlled release approach for booking logic and consumer-facing workflows.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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