Essential Utilities
762 West Lancaster Avenue,
Bryn Mawr, 19010-3489, PA,
United States
Bryn Mawr, 19010-3489, PA,
United States
1 610-527-8000
Utilities
Essential Utilities Technographics
Essential Utilities Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Essential Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3258 Essential Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Essential Utilities has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Workday HCM for Core HR in 2021, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Essential Utilities is running and its propensity to invest more and deepen its relationship with SAP , Workday , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Essential Utilities revenues, which have grown to $2.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Essential Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Essential Utilities Tech Stack and Enterprise Applications
Essential Utilities ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | Infosys | 2020 | 2022 |
In 2020, Essential Utilities began an enterprise program to centralize finance and operational systems on SAP S/4 HANA, targeting a single system of record for finance across its water, wastewater, and natural gas businesses. The initiative aligned with an ERP Financial consolidation strategy to unify financials, reporting, and cross-functional analytics across the company.
The SAP S/4 HANA implementation covered core financials, plant maintenance, supply chain, human resources, and BW analytics, with planned future rollout of SAP Customer Relationship and Billing for the water-wastewater side. Development of Fiori user interfaces was a notable configuration approach, consolidating multiple native screens into one to two role-based screens to reduce clicks and streamline onboarding and daily tasks.
Deployment and technical architecture evolved from the companys prior SAP footprint, where Peoples Natural Gas had implemented SAP ECC and upgraded to S/4HANA in 2019, followed by a January 2022 conversion of the water and wastewater business onto the SAP S/4 HANA platform. The environment includes an HANA database stack and an in-place HANA upgrade path, with the program tracking an upgrade from version 1809 to a 21 or 22 baseline in a future maintenance window.
Infosys and SAP served as the technical implementation partners, with Grant Thornton engaged for organizational change management, and IT and business leaders executed a nine-month enterprise system rationalization to define a four-year technology roadmap. Program governance emphasized pulling subject matter experts from the business full time onto project teams, rigorous data cleansing prior to cutover, and extensive remote design and testing during the COVID period to maintain schedule while working virtually.
Explicit outcomes to date include company-wide consolidation where Essential Utilities now runs on SAP for financials and a foundation established for subsequent automation and workflow work in accounts payable and vendor portals. The Peoples Natural Gas upgrade was noted as an early North American utility S/4HANA adoption and the program continues with planned HANA platform upgrades and staged functional expansions.
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Essential Utilities HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2021 | 2022 |
In 2021, Essential Utilities implemented Workday HCM as its Core HR system. Workday HCM was positioned as the companywide HRIS to support employee lifecycle management and HR business processes for Essential Utilities, aligning Human Resources and payroll-adjacent administrative functions across the enterprise.
Configuration focused on Core HR capabilities common to the category, including unified employee records, position and workforce management, organizational modeling, benefits and compensation data structures, and talent management workflows. Workday HCM was also used to maintain operational reporting and to provide HR business partners with the dataset and configurable reports required to track turnover, support investigations, and inform succession planning.
Operational scope emphasized HR Business Partner coverage for Aqua and Peoples operating units, with explicit HRBP responsibility for Ohio, Illinois, and Indiana Aqua employees and Delta Gas employees. The implementation supported labor and union relations workflows, case management for employee complaints and investigations, and collaboration with subject matter experts in Labor Relations, Compensation, Benefits, and Recruiting to resolve workforce issues.
Governance relied on HR business partners working directly with leadership to align staff with business objectives and to embed diversity and inclusion practices into hiring, performance management, and training processes. Workday HCM served as the system of record for HR policy enforcement, reporting, and operational collaboration between HR, business leaders, and talent teams.
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Onboarding | HCM |
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2021 | 2022 |
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Payroll | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2022 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2013 | 2013 |
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Essential Utilities ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Essential Utilities implemented Salesforce Field Service (ex ClickSoftware) to support Field Service Management for its field operations and customer service functions. Essential Utilities deployed Salesforce Field Service (ex ClickSoftware) to centralize scheduling and dispatch orchestration across its service delivery organization.
The deployment leveraged ClickSoftware’s cloud based Click Field Service Edge foundation and implemented core Field Service Management capabilities including work order management, technician scheduling and dispatch, mobile workforce applications, and resource optimization. Configuration focused on utilities aligned workflows such as preventive maintenance, inspections, and customer appointment management, with automation of job assignments and technician notifications.
Architecture centered on a cloud hosted orchestration layer coupled with mobile technician clients, providing both online and offline access to work orders and real time status updates. The implementation retained a central scheduling engine for capacity and skills based routing and ensured mobile transactions were synchronized back to the central service platform for operational visibility.
Rollout followed ClickSoftware’s FAST rapid implementation methodology, enabling phased adoption and iterative configuration across field teams. Governance changes instituted new dispatch governance, role based access controls for field and office users, and focused training to reengineer dispatch and technician workflows to the new Field Service Management platform.
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Essential Utilities Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Essential Utilities Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Essential Utilities Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Essential Utilities SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Essential Utilities CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2020 | 2020 |
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Essential Utilities ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Essential Utilities IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Essential Utilities CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Essential Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP Human Resources | VP | HR | |
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EVP, Chief Financial Officer | CXO | Finance | |
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Chief Administrative Officer (CAO) | CXO | Finance | |
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Vice President, Chief of Staff, Investor Relations and Communications | CXO | HR | |
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Senior Vice President, Chief Administrative Officer | CXO | Operations | |
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Workforce Manager | Manager | HR | |
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Senior Vice President, Chief Human Resources Officer | CXO | HR | |
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Chairman, President and Chief Executive Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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VP of Customer Operations | VP | Customer Service | |
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Senior Director, Human Resources | Director | HR | |
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EVP, CFO | CXO | Finance | |
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CEO | CXO | Finance | |
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Human Resources Business Partner | Director | HR | |
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Manager, Workforce and Analytics | Manager | HR | |
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Payroll Lead | Manager | HR | |
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Apps Being Evaluated by Essential Utilities Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Essential Utilities IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Essential Utilities digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Essential Utilities Technographics
Essential Utilities is a Utilities organization based in United States,
with around 3258 employees and annual revenues of $2.05 billion.
Essential Utilities operates a diverse technology stack with applications such as
SAP S/4 HANA, Workday HCM and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Core HR and Field Service Management.
Essential Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Salesforce.
Essential Utilities recently adopted applications including
Workforce Emplive Time and Attendance in 2022, Workday HCM in 2021 and Workday Onboarding in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Essential Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Essential Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Essential Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.