First Mid Bank & Trust
1421 Charleston Avenue,
Mattoon, 61938, IL,
United States
Mattoon, 61938, IL,
United States
1 217-234-7454
Banking and Financial Services
First Mid Bank & Trust Technographics
First Mid Bank & Trust Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Mid Bank & Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 995 First Mid Bank & Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Mid Bank & Trust has purchased the following applications: Fiserv Dovetail for Payment Processing in 2021, Fiserv Premier Bank Platform for Core Banking in 2021, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Mid Bank & Trust is running and its propensity to invest more and deepen its relationship with Fiserv , CSI , Jack Henry & Associates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Mid Bank & Trust revenues, which have grown to $254.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Mid Bank & Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Mid Bank & Trust Tech Stack and Enterprise Applications
First Mid Bank & Trust ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Dovetail | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, First Mid Bank & Trust implemented Fiserv Dovetail for Payment Processing on its website. The deployment positions Fiserv Dovetail as the bank's web-facing payment gateway, embedding client-side payment flows and server-side payment orchestration to route card and ACH transactions, manage tokenization, and centralize online payment acceptance workflows.
Operational scope is focused on the digital channel, supporting customer payment acceptance and merchant processing workflows for the bank's online services, while interfacing with back-office reconciliation, accounting, and risk control workflows. Governance and process alignment were structured around payments operations and compliance controls, with operational changes concentrated on online payment handling, dispute routing, and reconciliation procedures, and the First Mid Bank & Trust Fiserv Dovetail Payment Processing relationship establishes the application as the primary web payments layer for the institution.
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First Mid Bank & Trust ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2021 | 2022 |
In 2021 First Mid Bank & Trust implemented Fiserv Premier Bank Platform as its core processing environment, deploying the Fiserv Premier Bank Platform for Core Banking to support deposit services and teller operations across the bank. The implementation centers on bank core processing workflows and operational support for transaction capture, account administration, teller workflows and regulatory reporting interfaces consistent with Core Banking functionality.
Fiserv Premier Bank Platform was configured to operate with client server application layers and oversight of Premier mainframe applications, with explicit operational responsibility for Teller and Platform components identified as BPM and Director. The program scope includes coordination with IPS Sendero for CECL related processing, and the platform configuration emphasizes release management, application patching and version control for Fiserv applications.
The deployment architecture integrates platform services with the bank network and infrastructure managed by the IT operations team, including routers, switches, firewalls, load balancers, VPN and quality of service controls. Operational integrations noted in implementation activities include third party systems used by Deposit Services, specifically Teller and Platform BPM and Director and IPS Sendero CECL, and the bank maintains oversight for escalation paths into Fiserv support for Premier mainframe components.
Governance and run book activities were established to coordinate Fiserv releases, review release letters, determine immediate fixes and patches, and set technical minimum expectations for application updates. Security and operational governance responsibilities were assigned to network and security engineering, covering firewalls, PKI, data loss prevention, event log analysis and security audit remediation, together with policies for access control, backups and network performance monitoring.
Operational responsibilities described alongside the Fiserv Premier Bank Platform implementation include managing multiple Fiserv projects, scheduling and coordinating upgrades, completing system backups and tests, providing desktop and application support, and handling escalations for Teller, Platform and other Deposit Services systems. The bank framed these activities as ongoing IT operations and release governance rather than as a one time migration event.
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Credit Union Management | ERP Services and Operations |
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2025 | 2025 |
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First Mid Bank & Trust AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, First Mid Bank & Trust deployed Freshdesk Messaging (Formerly Freshchat) on its website as a customer-facing conversational channel. Freshdesk Messaging (Formerly Freshchat) provides capabilities aligned with the Chatbots and Conversational AI category, including live chat, automated chatbot workflows, message routing, canned responses, and visitor context capture for web sessions. The implementation centers on web-embedded conversational widgets to handle inbound retail banking inquiries and to initiate guided conversations for common tasks.
Deployment architecture is based on a web-hosted widget embedded in First Mid Bank & Trust digital channels, configured to escalate conversations from automated bots to human agents and to persist session context for downstream follow up. Operational scope targets customer support and digital engagement on the corporate website, with role-based agent access and workflow rules to route interactions to appropriate support groups. Governance activities focused on defining conversational intents, response templates, and agent routing rules to align with existing customer service processes.
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First Mid Bank & Trust Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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First Mid Bank & Trust Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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First Mid Bank & Trust CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2023 | 2023 |
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First Mid Bank & Trust TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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First Mid Bank & Trust IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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First Mid Bank & Trust CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at First Mid Bank & Trust
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by First Mid Bank & Trust Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Mid Bank & Trust IT executives and key decision makers. This section highlights First Mid Bank & Trust's latest recorded technology evaluations, including Jack Henry ArgoKeys DepositKeys for Loan Management on 2024-07-10 and Jack Henry Banking SilverLake for Core Banking on 2024-05-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Mid Bank & Trust digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-07-10 | First Mid Bank & Trust | Evaluated | Jack Henry & Associates | Jack Henry ArgoKeys DepositKeys | Loan Management | ERP Services and Operations |
| 2024-05-31 | First Mid Bank & Trust | Evaluated | Jack Henry & Associates | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD First Mid Bank & Trust Technographics
First Mid Bank & Trust is a Banking and Financial Services organization based in United States,
with around 995 employees and annual revenues of $254.0 million.
First Mid Bank & Trust operates a diverse technology stack with applications such as
Fiserv Dovetail, Fiserv Premier Bank Platform and Freshdesk Messaging (Formerly Freshchat),
covering areas like Payment Processing, Core Banking and Chatbots and Conversational AI.
First Mid Bank & Trust has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv and Freshworks.
First Mid Bank & Trust recently adopted applications including
Jack Henry Credit Union Management (previously Symitar Episys) in 2025, DocuSign eSignature in 2023 and Talkdesk CX Cloud in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Mid Bank & Trust’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Mid Bank & Trust’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Mid Bank & Trust technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.