Durant, 74701, OK,
United States
First United Bank Technographics
First United Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First United Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 First United Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First United Bank has purchased the following applications: NetTeller for Payment Processing in 2018, Workday Recruiting for Recruiting, Applicant Tracking System in 2021, Jack Henry Banking SilverLake for Core Banking in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First United Bank is running and its propensity to invest more and deepen its relationship with Paysafe , Workday , Jack Henry & Associates or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First United Bank revenues, which have grown to $370.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First United Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First United Bank Tech Stack and Enterprise Applications
First United Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paysafe | Legacy | NetTeller | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, First United Bank deployed NetTeller as a Payment Processing solution on its website. The deployment placed NetTeller at the customer facing payment layer to capture online payments and route transactions to upstream payment rails.
NetTeller was configured to provide hosted payment interfaces and gateway functions, including authorization and capture workflows and tokenization to limit cardholder data exposure. The implementation uses Payment Processing capabilities for transaction authorization, settlement orchestration, and reconciliation workflow support.
Integration work focused on embedding NetTeller into First United Bank’s website front end to present payment forms, receipt flows, and transaction status to customers, while feeding transaction records into internal payments acceptance and accounting processes for reconciliation. Operational scope centers on retail customer payment intake via the website, affecting payments operations, treasury, and retail banking functions.
Governance and operational controls were structured around merchant configuration, access permissions, dispute and exceptions handling, and monitoring for compliance with payment processing standards. Rollout emphasized embedding NetTeller into web payment pages and operationalizing monitoring and exception workflows to sustain online payment processing.
|
First United Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, First United Bank implemented Workday Recruiting. Workday Recruiting is deployed as the bank's Recruiting,Applicant Tracking System to manage external candidate sourcing and on line applications via the public careers site. The implementation supports First United Bank's talent acquisition and HR recruiting function across its United States operations.
The deployment configures core recruiting capabilities including job requisition creation and approval workflows, candidate profile and applicant tracking, interview coordination and offer management within Workday Recruiting. Configurable hiring workflows and candidate stage automation standardize recruiter and hiring manager processes, and the careers site is instrumented to capture applications and route them directly into the Workday Recruiting tenant. Reporting and recruiting analytics are provisioned inside Workday Recruiting to provide recruiter dashboards and requisition pipeline visibility.
The system integrates with the bank's public career site to ingest applicant data and create candidate records in Workday Recruiting for downstream processing. Operational governance centralizes requisition approval flows and recruiter role definitions so HR and talent acquisition teams operate against a unified set of hiring processes. First United Bank Workday Recruiting Recruiting,Applicant Tracking System supports end to end hiring lifecycle orchestration within the bank's Workday tenant.
|
First United Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 First United Bank implemented Jack Henry Banking SilverLake, a Core Banking application from Jack Henry & Associates. The engagement centered on application enhancement and operational support activities across the bank rather than a standalone greenfield deployment.
Implementation scope covered ongoing functional extensions and maintenance work, with an IBMi RPG/SQL developer working directly with various department users to translate business requirements into technical designs and secure final approvals. The team delivered scope that included new application capabilities and modifications to existing SilverLake workflows driven by departmental requirements.
Technical work included coding in Free RPGLE, Embedded SQL, and CLP, and creating or altering DB2 tables, followed by unit testing and debugging of modified programs. These tasks indicate configuration-level development and application extension within the Jack Henry Banking SilverLake environment, aligned with Core Banking functional workflows.
Operational integration and release activities were coordinated with the deployment team TURNOVER to schedule and execute production deployments. The implementation lifecycle included supporting the QA team during testing cycles and obtaining user signoff prior to production turnover.
Governance processes emphasized formal unit testing, QA support, and user acceptance and signoff as the primary controls for release readiness. Changes affected multiple departmental workflows and required technical governance tied to DB2 schema changes, code promotion, and scheduled deployment windows.
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2024 | 2024 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2022 | 2022 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2021 | 2021 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2021 | 2021 |
|
|
|
|
|
Loan Management | ERP Services and Operations |
|
2021 | 2021 |
|
|
|
|
|
Loan Management | ERP Services and Operations |
|
2021 | 2021 |
|
|
|
|
|
Loan Management | ERP Services and Operations |
|
2021 | 2021 |
|
|
|
|
|
Loan Management | ERP Services and Operations |
|
2023 | 2024 |
|
First United Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2014 | 2014 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
First United Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
First United Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
First United Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
First United Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
First United Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
First United Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
First United Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at First United Bank
Apps Being Evaluated by First United Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-05-28 | First United Bank | Evaluated | Jack Henry & Associates | Jack Henry Banking SilverLake | Core Banking | ERP Services and Operations |