FirstBank
12345 W Colfax Ave,
Lakewood, 80215, CO,
United States
Lakewood, 80215, CO,
United States
1 303-232-3000
Banking and Financial Services
FirstBank Technographics
FirstBank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstBank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 FirstBank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstBank has purchased the following applications: Finxact for Core Banking in 2020, ICE Mortgage Black Knight Actionable Intelligence Platform for Analytics and BI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstBank is running and its propensity to invest more and deepen its relationship with Fiserv , Finastra , ICE Mortgage Technology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstBank revenues, which have grown to $526.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstBank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstBank Tech Stack and Enterprise Applications
FirstBank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Finxact | Core Banking | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, FirstBank implemented Finxact as its Core Banking platform. FirstBank, a privately held regional bank with more than $19 billion in assets and over 115 branch locations across Colorado, Arizona, and California, announced plans to launch new digital banking products and services on the Finxact Core.
The implementation centered on Finxact’s cloud-native, headless Core-as-a-Service architecture and its 100 percent accessible open APIs. FirstBank planned to leverage Finxact’s real-time position keeping and product platform capabilities to create and manage on-demand products, with Finxact described as the system-of-record that supports real-time transaction processing at scale.
Operational integration emphasized FirstBank’s existing services environment as the API layer, aligning Finxact’s open API approach with the bank’s service-oriented architecture. The program explicitly accounted for downstream analytics and BI consumption, FirstBank citing the need for real-time core data access to support tools like Tableau, and the initial rollout targeted digital product teams responsible for customer-facing channels and transactional product development.
Governance and rollout were organized as a product-first roadmap, with FirstBank set to develop and launch multiple products on the Finxact Core in the coming months and an ultimate goal of full conversion to Finxact. Selection criteria highlighted real-time data access and cloud-native, headless design, and the vendor narrative positioned the Finxact core as enabling faster product innovation and scalable transaction processing for the bank.
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Digital Banking | ERP Services and Operations |
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2017 | 2018 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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FirstBank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight Actionable Intelligence Platform | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, FirstBank implemented the ICE Mortgage Black Knight Actionable Intelligence Platform as part of a broader servicing modernization effort. The deployment introduced analytics capabilities classified under Analytics and BI to support mortgage servicing decisioning and operational monitoring.
The implementation paired Black Knight MSP with the ICE Mortgage Black Knight Actionable Intelligence Platform to provide a unified servicing and analytics stack. Functional modules brought into production included loan boarding, payment processing, escrow administration and default management, with the platform explicitly supporting both first mortgage products and home equity loans and lines of credit.
Operational scope covered enterprise servicing workflows across loan operations, compliance and customer support, with MSP servicing scale cited at more than 34 million active loans on the platform. FirstBank used the Actionable Intelligence Platform to instrument portfolio monitoring, enabling real-time alerts on critical lien-related indicators and delivering insight into monthly prepayment and delinquency trends.
Governance and workflow changes focused on surfacing the right information to the right roles, so frontline, supervisory and executive users receive actionable guidance on next steps. The ICE Mortgage Black Knight Actionable Intelligence Platform centralized servicing-focused analytics and alerting, tightening handoffs between collections, loss mitigation and escrow administration through rule-driven notifications and role-based visibility.
Documented outcomes tied to the implementation included supporting compliance initiatives, improving operational performance and enhancing the customer servicing experience, as reported by FirstBank and Black Knight. The platform was positioned to help generate and protect revenue while providing service teams with timely, analytics-driven direction.
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FirstBank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, FirstBank implemented Cisco Webex Meetings as an Audio Video and Web Conferencing capability on its public website. Cisco Webex Meetings is used to deliver browser-based meeting sessions, video conferencing, screen sharing, and scheduling workflows for customer interactions and staff collaboration. FirstBank Cisco Webex Meetings Audio Video and Web Conferencing supports customer-facing meeting experiences and internal collaboration workflows.
The deployment is website-embedded and leverages Cisco Webex Meetings hosted meeting services with standard web client join flows to initiate sessions directly from the bank site. Functional modules in use align with the Audio Video and Web Conferencing category, including real-time video, meeting scheduling, participant management, and content sharing, configured for web-based access. Configuration and administration focus on meeting lifecycle management and web channel integration.
Operational governance is coordinated by the bank’s digital channels and IT operations teams, which manage meeting configuration, user access provisioning, and scheduling policies. The solution targets customer engagement on the public website and internal collaboration across retail, branch, and corporate support functions, reflecting the application scope appropriate for a mid-sized financial services organization.
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FirstBank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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FirstBank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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FirstBank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2020 | 2020 |
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FirstBank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Backup as a Service (BaaS) | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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FirstBank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at FirstBank
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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Senior Director Of Technology | Director | IT | |
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IT Director | Director | IT | |
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Enterprise Data Team Manager | Manager | IT | |
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IT Director - Operations | Director | IT | |
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IT Manager | Manager | IT | |
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Manager, Data Architecture & Data Integration | Manager | IT | |
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IT Manager, Infrastructure & Operations | Manager | IT | |
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Data Architect | Manager | IT | |
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Senior IT Project Manager | Manager | IT | |
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Infrastructure Project Manager | Manager | Finance | |
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Software Development Manager | Manager | IT | |
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Loan Servicing, Mortgage, Lending | CXO | Finance | |
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Senior Vice President of Mortgage Loan Servicing | VP | Operations | |
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Payment Processing (Mortgage, Lending, Loan) | CXO | Finance | |
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Executive Vice President - Digital Banking | VP | IT | |
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IT Director | Director | IT | |
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Ser. Rep Teller | Manager | Operations | |
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Chief Digital Officer (CDO) | CXO | IT | |
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Apps Being Evaluated by FirstBank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstBank IT executives and key decision makers. This section highlights FirstBank's latest recorded technology evaluations, including ICE Encompass (formerly Ellie Mae Encompass) for Loan Management on 2026-05-07 and Finastra Encore Teller for Digital Banking on 2025-03-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstBank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-05-07 | FirstBank | Evaluated | ICE Mortgage Technology | ICE Encompass (formerly Ellie Mae Encompass) | Loan Management | ERP Services and Operations |
| 2025-03-13 | FirstBank | Evaluated | Finastra | Finastra Encore Teller | Digital Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD FirstBank Technographics
FirstBank is a Banking and Financial Services organization based in United States,
with around 3600 employees and annual revenues of $526.0 million.
FirstBank operates a diverse technology stack with applications such as
Finxact, ICE Mortgage Black Knight Actionable Intelligence Platform and Cisco Webex Meetings,
covering areas like Core Banking, Analytics and BI and Audio Video and Web Conferencing.
FirstBank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, ICE Mortgage Technology and Cisco Systems.
FirstBank recently adopted applications including
DocuSign eSignature in 2021, Adobe Experience Cloud in 2021 and Adobe Audience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstBank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstBank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstBank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.