FM Home Loan
2329 Nostrand Avenue, 3rd Floor,
Brooklyn, 11210, NY,
United States
Brooklyn, 11210, NY,
United States
1 718-377-7900
Banking and Financial Services
FM Home Loan Technographics
FM Home Loan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FM Home Loan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 175 FM Home Loan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FM Home Loan has purchased the following applications: Cardknox for Payment Processing in 2020, Adobe Connect for Audio Video and Web Conferencing in 2018, FreshDesk Customer Support for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FM Home Loan is running and its propensity to invest more and deepen its relationship with Cardknox , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FM Home Loan revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FM Home Loan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FM Home Loan Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cardknox | Legacy | Cardknox | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, FM Home Loan implemented Cardknox on their website to handle customer payment collection and checkout flows. Cardknox was provisioned as the Payment Processing solution for the consumer-facing payment gateway and web checkout components of the FM Home Loan site.
Deployment architecture centered on embedding Cardknox hosted checkout and gateway APIs into site pages, enabling tokenization for card on file workflows and reducing merchant PCI scope. Functional modules configured included payment capture, tokenization, hosted fields for secure card entry, and support for recurring or scheduled payment profiles consistent with Payment Processing best practices. Operational coverage focused on web payments and customer-facing billing workflows.
Governance established payment acceptance rules, token handling policies, and reconciliation procedures for finance and customer service teams, with the website checkout and merchant account controls as enforcement points. The Cardknox implementation centralized online payment capture for FM Home Loan and aligned operational workflows across payments, billing, and accounts receivable.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018 FM Home Loan implemented Adobe Connect. The company uses Adobe Connect on their website to provide Audio Video and Web Conferencing capabilities for customer consultations and internal meetings.
The Adobe Connect deployment is delivered as a browser-accessible conferencing layer, leveraging typical Audio Video and Web Conferencing functionality such as multi-party video, screen sharing, session recording, breakout rooms, chat, and polling to support webinars, client consultations, and staff training. Configuration focuses on persistent virtual meeting rooms and host controls to manage participant permissions and recording settings.
Operational coverage includes customer-facing teams and internal support functions within FM Home Loan, with IT responsible for configuration, access management, and ongoing administration. Governance emphasizes standardized meeting templates, host permission policies, and website embedding of Adobe Connect meeting endpoints to centralize web-based engagement.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, FM Home Loan deployed FreshDesk Customer Support to centralize web based borrower inquiries and manage the customer service function. The deployment places FreshDesk Customer Support as the primary Customer Support application for inbound web requests on the company website, aligning the application name, year, and category in operational context.
The implementation leverages core Customer Support capabilities that are standard for the category, including ticketing, web support widget capture, email channel intake, knowledge base publishing, canned responses, and SLA driven routing. Configuration focused on ticket lifecycle management, priority tagging, and automated assignment rules to support repeatable support workflows and response consistency.
Architecture and operational coverage are cloud based, with the FreshDesk Customer Support interface embedded on the public website to convert web forms and live chat interactions into tracked tickets. The system is used by FM Home Loan customer service staff and borrower facing support roles to manage inquiries, escalations, and knowledge sharing across support agents.
Governance emphasizes workflow orchestration and service level management, with implemented ticket assignment policies and escalation paths to ensure consistent handling of borrower requests. The narrative centers on FM Home Loan FreshDesk Customer Support Customer Support as the implemented application and the primary tool for online customer service intake and case management.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at FM Home Loan
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FM Home Loan Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FM Home Loan IT executives and key decision makers. This section highlights FM Home Loan's latest recorded technology evaluations, including TIBCO WebFOCUS for Analytics and BI on 2024-10-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FM Home Loan digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD FM Home Loan Technographics
FM Home Loan is a Banking and Financial Services organization based in United States,
with around 175 employees and annual revenues of $22.0 million.
FM Home Loan operates a diverse technology stack with applications such as
Cardknox, Adobe Connect and FreshDesk Customer Support,
covering areas like Payment Processing, Audio Video and Web Conferencing and Customer Support.
FM Home Loan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cardknox, Adobe Systems and Freshworks.
FM Home Loan recently adopted applications including
Salesforce Sales Cloud in 2021, Pathwire Mailgun in 2021 and SMTP Transactional Emails in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FM Home Loan’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FM Home Loan’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FM Home Loan technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.