Fontainebleau Miami Beach
4441 Collins Avenue,
Miami Beach, 33140, FL,
United States
Miami Beach, 33140, FL,
United States
1 800-548-8886
Leisure and Hospitality
Fontainebleau Miami Beach Technographics
Fontainebleau Miami Beach Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fontainebleau Miami Beach and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Fontainebleau Miami Beach employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fontainebleau Miami Beach has purchased the following applications: Zest Web for Payment Processing in 2014, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2013, Sojern for Guest Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fontainebleau Miami Beach is running and its propensity to invest more and deepen its relationship with StayNTouch , iCIMS , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fontainebleau Miami Beach revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fontainebleau Miami Beach intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fontainebleau Miami Beach Tech Stack and Enterprise Applications
Fontainebleau Miami Beach ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| StayNTouch | Legacy | Zest Web | Payment Processing | ERP | n/a | 2014 | 2014 |
In 2014, Fontainebleau Miami Beach implemented StayNTouch Zest Web for Payment Processing to enable mobile guest pre-engagement, mobile check-in and checkout, and in-app billing across the resort in the United States. The deployment used Zest Web to shift initial guest interactions into mobile channels, aligning payments and charge capture with guest-facing workflows to streamline front-desk operations and guest billing processes for finance.
Zest Web was configured to support functional modules for pre-arrival guest opt-in workflows, mobile check-in and checkout flows, and in-app billing with posting for reconciliation. The implementation integrated Zest Web with the resort property management system to reconcile charges between mobile guest activity and financial posting.
Operational scope covered front-desk and finance workflows at the Fontainebleau Miami Beach resort in the United States, with the mobile pre-arrival and checkout capabilities affecting guest services and revenue capture processes. The implementation reported 20–40% guest opt-in for pre-arrival, enabled monetized late check-outs, and delivered a rapid ROI cited at approximately 141% in the first month.
The rollout required coordination between front-desk operations and finance for billing reconciliation and altered check-in and checkout procedures by routing payments through mobile channels. Governance focused on aligning Zest Web payment events with the PMS posting model to ensure financial control and auditability.
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Fontainebleau Miami Beach HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Fontainebleau Miami Beach implemented iCIMS Recruit Applicant Tracking System as their Applicant Tracking System on its public careers website, establishing a centralized hub for job postings and candidate application capture. The deployment was scoped to property hiring operations and supported Talent Acquisition and Human Resources functions for the Fontainebleau Miami Beach property in the United States.
The implementation of iCIMS Recruit Applicant Tracking System included standard ATS functional modules such as careers site integration, job requisition posting, online application intake, candidate profile and resume parsing, and configurable candidate workflow stages. iCIMS Recruit Applicant Tracking System was embedded into the hotel careers portal to present branded job listings and to maintain a persistent applicant database for screening and interview scheduling workflows.
Operational governance focused on centralizing candidate records and standardizing hiring workflows across HR and hiring managers, with role based access controls and configurable status transitions to support requisition-to-hire processes. The configuration emphasized the relationship Fontainebleau Miami Beach iCIMS Recruit Applicant Tracking System Applicant Tracking System Talent Acquisition, aligning system workflows with property level recruiting and HR operational processes.
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Payroll | HCM |
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2013 | 2018 |
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Payroll | HCM |
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2006 | 2006 |
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Time and Attendance | HCM |
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2006 | 2006 |
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Workforce Management | HCM |
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2006 | 2006 |
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Fontainebleau Miami Beach ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Fontainebleau Miami Beach implemented Sojern on its public website to capture and activate site visitor intent signals for guest acquisition and engagement. The deployment of Sojern was focused on web-based data capture and audience assembly rather than back office property management, positioning Sojern within the Guest Management category for online guest profiling and campaign targeting.
Sojern was configured to support core Guest Management capabilities including visitor tracking, guest profiling, audience segmentation, and campaign orchestration. The implementation emphasized client-side tag deployment and rule-based segment creation to generate targeted visitor cohorts, enabling personalized messaging and digital advertising activation based on on-site behavior and booking intent.
Operational ownership was centered on the hotel marketing and digital teams, with Sojern feeding assembled audience segments into the hotels external marketing flows and on-site experience decisions. Governance concentrated on tag governance and segment definitions, aligning data collection with marketing campaign planning and website personalization use cases.
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Hotel Property Management | ERP Services and Operations |
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2024 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2014 | 2014 |
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Reservation and Booking Management | ERP Services and Operations |
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2022 | 2023 |
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Revenue Cycle Management | ERP Services and Operations |
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2017 | 2017 |
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Fontainebleau Miami Beach Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Fontainebleau Miami Beach CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics, Data Management Platform | CRM |
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2019 | 2019 |
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Fontainebleau Miami Beach ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Fontainebleau Miami Beach PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Fontainebleau Miami Beach IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Fontainebleau Miami Beach CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Fontainebleau Miami Beach
| First Name | Last Name | Title | Function | Department | Phone | |
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VP HR | VP | HR | |
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Assistant Director of Human Resources | Director | HR | |
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Director of Talent Acquisition | Director | HR | |
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Human Resources Specialist | Manager | HR | |
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Director of Administration | Director | Finance | |
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CFO | CXO | Finance | |
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Directorof IT | Director | IT | |
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COO | CXO | Finance | |
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Director of HR | Director | HR | |
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Director of Labor Relations | Director | HR | |
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Apps Being Evaluated by Fontainebleau Miami Beach Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fontainebleau Miami Beach IT executives and key decision makers. This section highlights Fontainebleau Miami Beach's latest recorded technology evaluations, including Agilysys IG Smart Menu for Online Food Ordering System on 2026-03-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fontainebleau Miami Beach digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-30 | Fontainebleau Miami Beach | Evaluated | Agilysys | Agilysys IG Smart Menu | Online Food Ordering System | eCommerce |
FAQ - APPS RUN THE WORLD Fontainebleau Miami Beach Technographics
Fontainebleau Miami Beach is a Leisure and Hospitality organization based in United States,
with around 2400 employees and annual revenues of $300.0 million.
Fontainebleau Miami Beach operates a diverse technology stack with applications such as
Zest Web, iCIMS Recruit Applicant Tracking System and Sojern,
covering areas like Payment Processing, Applicant Tracking System and Guest Management.
Fontainebleau Miami Beach has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as StayNTouch, iCIMS and Sojern.
Fontainebleau Miami Beach recently adopted applications including
Oracle OPERA Cloud PMS in 2024, Ticketmaster in 2022 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fontainebleau Miami Beach’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fontainebleau Miami Beach’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fontainebleau Miami Beach technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.