Miami Beach, 33140, FL,
United States
Fontainebleau Miami Beach Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fontainebleau Miami Beach and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Fontainebleau Miami Beach employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fontainebleau Miami Beach has purchased the following applications: Zest Web for Payment Processing in 2014, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2013, Sojern for Guest Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fontainebleau Miami Beach is running and its propensity to invest more and deepen its relationship with StayNTouch , iCIMS , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fontainebleau Miami Beach revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fontainebleau Miami Beach intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| StayNTouch | Legacy | Zest Web | Payment Processing | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Fontainebleau Miami Beach implemented StayNTouch Zest Web for Payment Processing to enable mobile guest pre-engagement, mobile check-in and checkout, and in-app billing across the resort in the United States. The deployment used Zest Web to shift initial guest interactions into mobile channels, aligning payments and charge capture with guest-facing workflows to streamline front-desk operations and guest billing processes for finance.
Zest Web was configured to support functional modules for pre-arrival guest opt-in workflows, mobile check-in and checkout flows, and in-app billing with posting for reconciliation. The implementation integrated Zest Web with the resort property management system to reconcile charges between mobile guest activity and financial posting.
Operational scope covered front-desk and finance workflows at the Fontainebleau Miami Beach resort in the United States, with the mobile pre-arrival and checkout capabilities affecting guest services and revenue capture processes. The implementation reported 20–40% guest opt-in for pre-arrival, enabled monetized late check-outs, and delivered a rapid ROI cited at approximately 141% in the first month.
The rollout required coordination between front-desk operations and finance for billing reconciliation and altered check-in and checkout procedures by routing payments through mobile channels. Governance focused on aligning Zest Web payment events with the PMS posting model to ensure financial control and auditability.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
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Payroll | HCM |
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2013 | 2018 |
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Payroll | HCM |
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2006 | 2006 |
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Time and Attendance | HCM |
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2006 | 2006 |
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Workforce Management | HCM |
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2006 | 2006 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2014 | 2014 |
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Hotel Property Management | ERP Services and Operations |
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2024 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2014 | 2014 |
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Reservation and Booking Management | ERP Services and Operations |
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2022 | 2023 |
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Revenue Cycle Management | ERP Services and Operations |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics, Data Management Platform | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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