Gentoo Care
Emperor House, 2 Emperor Way Doxford International Business Park,
Sunderland, SR3 3XR,
United Kingdom
Sunderland, SR3 3XR,
United Kingdom
44 19 1525-5000
Non Profit
Gentoo Care Technographics
Gentoo Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gentoo Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Gentoo Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gentoo Care has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Capita Swordfish Document Management for Document Management in 2017, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gentoo Care is running and its propensity to invest more and deepen its relationship with Cisco Systems , Zoom Video Communications , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gentoo Care revenues, which have grown to $213.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gentoo Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gentoo Care Tech Stack and Enterprise Applications
Gentoo Care Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Gentoo Care deployed Cisco Webex Meetings as an embedded web conferencing layer on its public website. The deployment uses Cisco Webex Meetings to deliver browser-based audio and video conferencing, screen sharing, and meeting recording capabilities for remote sessions and stakeholder engagement. This implementation positions Cisco Webex Meetings as a primary web entry point for live collaboration for the UK nonprofit.
The implementation scope focused on website-hosted meeting access supporting internal staff collaboration and external stakeholder calls across Gentoo Care operations in the United Kingdom. Configuration centered on embedding meeting join flows, host moderation controls, and standard client-side connectivity features aligned with the Audio Video and Web Conferencing category. Cisco Webex Meetings is explicitly presented on the site to facilitate scheduled and ad hoc web conferences without documented third party integrations.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Gentoo Care Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita | Legacy | Capita Swordfish Document Management | Document Management | Content Management | n/a | 2017 | 2017 |
In 2017 Gentoo Care implemented Capita Swordfish Document Management to centralize records for customer service and housing administration. The deployment targeted customer service assistants, reception and housing administration teams at Gentoo Group locations including Sunderland, supporting core business functions around tenancy sign ups, mutual exchange processing and routine correspondence handling.
Capita Swordfish Document Management was configured to support document capture, indexed storage, search and retrieval, records classification and basic workflow orchestration consistent with Document Management use cases. The implementation reflected operational use cases described by front line staff, including digitizing sign up packs, mutual exchange applications, fire log sheets and distribution of franked mail, and provisioning role based access for reception and customer service workstreams.
Operationally the application was used alongside Office applications and other internal systems cited by staff, including Excel, Word, PowerPoint, Outlook, Orchard, Zeus, My view, Excellent customer live system and Choice based lettings, with Swordfish acting as the central document repository in day to day administrative workflows. Governance focused on records management and access controls aligned to housing workflows, and rollout included training and operational handover to customer service and housing administration teams who recorded and processed tenancy and mutual exchange documentation using Capita Swordfish Document Management.
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2022 | 2022 |
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Gentoo Care CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Gentoo Care deployed Hotjar on its public website to instrument user behavior and on-site feedback as part of its Customer Experience tooling. The Hotjar script was embedded across site pages to capture session replays, heatmaps, and on-page feedback widgets, aligning with common Customer Experience functional capabilities. The rollout focused on web UX measurement for tenant and public facing pages of the corporate site.
Configuration emphasized session recordings, heatmaps, funnel analysis and on-page surveys to capture both quantitative and qualitative signals. Operational ownership was assigned to Gentoo Care digital and customer experience teams, with Hotjar outputs channeled into UX research and digital optimization workflows. The implementation established continuous behavioral telemetry from the website to inform product, communications and service design decisions.
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Gentoo Care ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Gentoo Care Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2021 | 2021 |
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Gentoo Care IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Gentoo Care CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Gentoo Care
| First Name | Last Name | Title | Function | Department | Phone | |
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IT & Transformation Director | Director | Finance | |
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Head of Solutions | Director | Finance | |
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IT Systems Manager | Manager | IT | |
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Apps Being Evaluated by Gentoo Care Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gentoo Care IT executives and key decision makers. This section highlights Gentoo Care's latest recorded technology evaluations, including Capita Swordfish Document Management for Document Management on 2024-07-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gentoo Care digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-07-25 | Gentoo Care | Evaluated | Capita | Capita Swordfish Document Management | Document Management | Content Management |
FAQ - APPS RUN THE WORLD Gentoo Care Technographics
Gentoo Care is a Non Profit organization based in United Kingdom,
with around 1500 employees and annual revenues of $213.0 million.
Gentoo Care operates a diverse technology stack with applications such as
Cisco Webex Meetings, Capita Swordfish Document Management and Hotjar,
covering areas like Audio Video and Web Conferencing, Document Management and Customer Experience.
Gentoo Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Capita and Contentsquare.
Gentoo Care recently adopted applications including
CodeTwo Email Signatures in 2022, Microsoft 365 in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gentoo Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gentoo Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gentoo Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.