Gloria Jean's Coffees
11 Hoyle Avenue,
Castle Hill, 2154, NSW,
Australia
Castle Hill, 2154, NSW,
Australia
61 8 9201-0255
Consumer Packaged Goods
Gloria Jean's Coffees Technographics
Gloria Jean's Coffees Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gloria Jean's Coffees and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Gloria Jean's Coffees employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gloria Jean's Coffees has purchased the following applications: Google Pay for Payment Processing in 2020, Deputy Time and Attendance for Time and Attendance in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gloria Jean's Coffees is running and its propensity to invest more and deepen its relationship with Google , Apple , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gloria Jean's Coffees revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gloria Jean's Coffees intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gloria Jean's Coffees Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Gloria Jean's Coffees deployed Google Pay on its website. Gloria Jean's Coffees implemented Google Pay, classified under Payment Processing, to enable wallet based checkout on its Australian online storefront and to support online payments for consumer packaged goods sales. The deployment centers on the public website checkout flow and mobile web, integrating the Google Pay button into the storefront payment options. This positions Google Pay within the Payment Processing layer for online retail transactions.
The implementation includes front end integration of the Google Pay API and client side tokenization to capture saved card credentials and present contactless wallet options, reflecting Payment Processing workflows such as checkout authorization and token handling. The Google Pay integration is connected to the site checkout engine and to the merchant payment gateway and acquiring stack, although specific gateway names are not provided. Operational scope covers online commerce, payments and finance teams in Australia, with governance focused on checkout configuration, payment method availability and alignment with payment industry practices.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Subscription and Recurring Billing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deputy | Legacy | Deputy Time and Attendance | Time and Attendance | HCM | n/a | 2018 | 2018 |
In 2018, Gloria Jean's Coffees implemented Deputy Time and Attendance, a Time and Attendance application. The deployment targeted Gloria Jean's retail operations in Australia and corporate HR to support workforce scheduling and time capture across store teams.
The implementation configured core Deputy Time and Attendance modules for shift scheduling, roster management, mobile and terminal clock in and out, leave and absence tracking, and timesheet approvals. Pay rule configuration and penalty rate support were applied to reflect Australian industrial award requirements and payroll export routines were established for downstream payroll processing.
The deployment utilized Deputy's API and payroll export capabilities to feed payroll systems, and structured manager approval workflows were implemented to govern timesheet sign off and exception handling. Role based access controls and store level scheduling governance placed primary stewardship with store managers, while corporate HR retained responsibility for configuration, roster policy and compliance reporting.
Operational scope covered frontline store employees and managers across Gloria Jean's Australian operations, with centralized configuration for award rates and compliance reporting to support regular payroll cycles. Gloria Jean's Coffees is listed as a Deputy customer in hospitality industry references.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Gloria Jean's Coffees deployed Microsoft 365 as its Collaboration platform. The implementation supports the company's Australian corporate and retail operations and is surfaced on the public website through Microsoft 365 components.
Configuration centered on core Microsoft 365 services including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous communication, and OneDrive for user file sync and sharing. Functional coverage emphasized email, document collaboration, team chat, and content publishing workflows consistent with the Collaboration category.
Operational scope encompassed corporate functions, marketing, and store level communications supporting roughly 5,000 employees, with governance executed through tenant level administration, role based access control and policy based content governance. Gloria Jean's Coffees uses Microsoft 365 as its Collaboration application to manage internal communications and content workflows, and the deployment is visible on their website.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Gloria Jean's Coffees
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Gloria Jean's Coffees Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gloria Jean's Coffees IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gloria Jean's Coffees digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gloria Jean's Coffees Technographics
Gloria Jean's Coffees is a Consumer Packaged Goods organization based in Australia,
with around 5000 employees and annual revenues of $1.20 billion.
Gloria Jean's Coffees operates a diverse technology stack with applications such as
Google Pay, Deputy Time and Attendance and Microsoft 365,
covering areas like Payment Processing, Time and Attendance and Collaboration.
Gloria Jean's Coffees has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Deputy and Microsoft.
Gloria Jean's Coffees recently adopted applications including
Shopify in 2021, Hotjar in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gloria Jean's Coffees’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gloria Jean's Coffees’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gloria Jean's Coffees technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.