Hollinwood, OL9 7LH,
United Kingdom
Guinness Care & Support Financial Department Technographics
Guinness Care & Support Financial Department Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Guinness Care & Support Financial Department and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2268 Guinness Care & Support Financial Department employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Guinness Care & Support Financial Department has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Oracle Cloud HCM for Core HR in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Guinness Care & Support Financial Department is running and its propensity to invest more and deepen its relationship with Oracle , Equiniti Group , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Guinness Care & Support Financial Department revenues, which have grown to $498.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Guinness Care & Support Financial Department intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Guinness Care & Support Financial Department Tech Stack and Enterprise Applications
Guinness Care & Support Financial Department ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Guinness Care & Support Financial Department executed a Group project to migrate Oracle E-Business Suite to Oracle Cloud ERP. The implementation centralized core finance capabilities under Oracle Cloud ERP to modernize the finance stack, with the project scoped to support the organization’s ERP Financial requirements and the wider Group finance function.
The delivery focused on functional configuration and data migration, with the Solution Owner leading functional design and the data migration effort. The team designed and implemented cash management and tax solutions, and co-designed and administered accounts payable, accounts receivable, fixed assets, procurement and general ledger modules within Oracle Cloud ERP.
Reporting and integration work was a core component of the build, with experienced development of BIP, OTBI and FRC reports and configuration of workflow processes. The build included hands-on work with REST and SOAP APIs to support interfaces to upstream and downstream systems and to automate data flows into Oracle Cloud ERP.
Governance responsibilities rested with the Solution Owner role, which covered functional design authority, configuration administration, data migration oversight and report governance across the Group finance function. Operational coverage was centered on the Financial Department and adjacent finance processes, aligning procure to pay, receivables accounting, fixed asset accounting, tax and cash management workflows into the Oracle Cloud ERP environment.
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Guinness Care & Support Financial Department HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2019 | 2020 |
In 2019, Guinness Care & Support Financial Department implemented Oracle Cloud HCM to establish Core HR capabilities within its financial organization. The initiative was developed through a formal business case and executed as an expansion of the organization’s existing Oracle Cloud environment for Financials, aligning HR and finance operational data flows.
Oracle Cloud HCM was configured to deliver a comprehensive HCM suite, including Core HR, Payroll, Recruitment, Learning, Talent Management, Time & Labour, HR Helpdesk with Intelligent Advisor, and Digital Assistant. Functional configuration emphasized centralized employee records, payroll processing workflows, candidate-to-hire recruiting flows, learning and talent management processes, and time and labor capture consistent with cloud HCM best practices.
The deployment architecture extended the existing Oracle Cloud Financials tenancy to host Oracle Cloud HCM, enabling shared data model and finance HR integration points for payroll accounting and workforce cost visibility. Integration work focused on secure identity alignment, master data synchronization between HR and Financials, and consolidated reporting across HR and finance domains to support the Financial Department’s operational needs.
Governance for the implementation included a Solutions Architect–led business case and program oversight, with implementation controls to sequence core HR and payroll capabilities before advanced modules such as Intelligent Advisor and Digital Assistant. The rollout targeted the Financial Department scope, aligning HR process ownership and change management with the Finance organization to embed HR operations into the enterprise cloud platform.
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Learning and Development | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2019 | 2020 |
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Recruiting | HCM |
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2019 | 2020 |
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Time and Attendance | HCM |
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2019 | 2020 |
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Guinness Care & Support Financial Department AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Guinness Care & Support Financial Department implemented LivePerson Conversational Cloud on its corporate website to manage online financial and billing inquiries. The deployment uses LivePerson Conversational Cloud, classified in the Chatbots and Conversational AI category, to deliver an embedded web conversational interface that supports automated messaging and synchronous agent handoff.
Configuration targeted conversational workflows, intent based routing, scripted FAQ responses, proactive engagement triggers, and session management consistent with Chatbots and Conversational AI capabilities. Operational ownership resides in the Financial Department, with governance centered on content controls, escalation protocols to human advisors, and iterative script maintenance, while built in telemetry and conversation analytics are used to tune dialogs and monitor interaction patterns.
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Guinness Care & Support Financial Department Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Guinness Care & Support Financial Department Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Guinness Care & Support Financial Department Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2015 | 2015 |
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Guinness Care & Support Financial Department CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2024 | 2024 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Guinness Care & Support Financial Department EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Guinness Care & Support Financial Department Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2020 | 2020 |
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Guinness Care & Support Financial Department IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Guinness Care & Support Financial Department CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Guinness Care & Support Financial Department
Apps Being Evaluated by Guinness Care & Support Financial Department Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-01-23 | Guinness Care & Support Financial Department | Evaluated | Capita | Capita Swordfish Document Management | Document Management | Content Management |