Home Instead UK
2nd Floor Plantsbrook House 94 The Parade,
Sutton Coldfield, B72 1PH,
United Kingdom
Sutton Coldfield, B72 1PH,
United Kingdom
44 121 721-8925
Leisure and Hospitality
Home Instead UK Technographics
Home Instead UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Home Instead UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Home Instead UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Home Instead UK has purchased the following applications: Unique IQ Timecard for Workforce Management in 2014, LiveChat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Home Instead UK is running and its propensity to invest more and deepen its relationship with Unique IQ , LiveChat, Inc. , Yomdel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Home Instead UK revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Home Instead UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Home Instead UK Tech Stack and Enterprise Applications
Home Instead UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Unique IQ | Legacy | Unique IQ Timecard | Workforce Management | HCM | n/a | 2014 | 2014 |
Home Instead UK implemented Unique IQ Timecard in 2014 at its Sutton Coldfield branch. The deployment used Unique IQ Timecard as a Workforce Management solution to centralize time capture, visit verification, and lone worker safety for a team of over 140 CAREGivers providing companionship, home help and personal care.
The implementation configured core Workforce Management capabilities including electronic time and attendance, mobile clocking for CAREGivers, GPS-based visit verification and exception workflows to replace weekly paper timesheets. Configuration included service-type scheduling and automated visit status flags to surface missed calls and generate manager follow up actions, aligning time capture with payroll preparation processes.
Operational coverage spanned frontline CAREGivers, branch managers and payroll and health and safety functions at the Sutton Coldfield site. The Unique IQ Timecard deployment emphasized mobile device use for remote workers and real time visibility for managers, enabling rapid identification of location and missed visits while maintaining the service schedule across multiple client locations.
Governance and process changes focused on shifting from manual timesheet reconciliation to electronic workflows and manager-led follow up on exceptions. Reported outcomes from the site implementation included increased efficiency, heightened control over certain costs, additional tools for lone worker health and safety and an enhanced end-user service experience, with managers noting improved confidence that the technology supported consistent delivery of care.
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Home Instead UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Home Instead UK implemented LiveChat on their website to provide a customer-facing messaging channel. The deployment uses LiveChat as a website-embedded conversational interface within the Chatbots and Conversational AI category to capture and manage inbound client enquiries and to provide real-time engagement on public pages.
The implementation centers on a browser-based chat widget and agent console architecture, with LiveChat handling session management, real-time messaging, canned responses and proactive chat invitations as standard functional capabilities. Configuration work focused on widget placement, message routing rules and standardized response templates, aligned with typical Chatbots and Conversational AI workflows for visitor triage and first-contact resolution.
Operational ownership sits with customer service and local office teams across the United Kingdom, with governance oriented around scripted responses and escalation paths to care coordinators. LiveChat was instrumented on the website to centralize front-line digital engagement, and the implementation emphasized consistent handling of web-originated client contacts and managed conversation transcripts for operational review.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Home Instead UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Home Instead UK deployed Microsoft 365 to provide Collaboration across the organization. The deployment is observable in the company's website source, indicating Microsoft 365 components are surfaced on public web properties. Home Instead UK Microsoft 365 Collaboration is positioned to support internal communication and productivity needs for the care and administrative workforce.
The implementation is consistent with standard Microsoft 365 Collaboration capabilities, typically including Exchange Online email, Microsoft Teams for real time communication, SharePoint intranet and OneDrive for document management. Operational architecture would be expected to follow a tenant based model with centralized administration, identity and access controls, and configuration for mailbox, collaboration site, and file sharing governance to support roughly 2000 employees. Governance emphasis is likely on user provisioning, access management, and content governance to align collaboration tooling with business functions such as care delivery and corporate administration.
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Collaboration | Collaboration |
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2021 | 2021 |
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Home Instead UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Home Instead UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Home Instead UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager of Talent Management | Manager | HR | |
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People Director | Director | HR | |
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Head of People | Director | HR | |
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Director of Financ | Director | Finance | |
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Apps Being Evaluated by Home Instead UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Home Instead UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Home Instead UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Home Instead UK Technographics
Home Instead UK is a Leisure and Hospitality organization based in United Kingdom,
with around 2000 employees and annual revenues of $200.0 million.
Home Instead UK operates a diverse technology stack with applications such as
Unique IQ Timecard, LiveChat and Microsoft 365,
covering areas like Workforce Management, Chatbots and Conversational AI and Collaboration.
Home Instead UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Unique IQ, LiveChat, Inc. and Microsoft.
Home Instead UK recently adopted applications including
Zoho Mail in 2021, Cloudflare CDN in 2021 and Intuit Mailchimp in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Home Instead UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Home Instead UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Home Instead UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.