HSBC
8 Canada Square,
London, E14 5HQ,
United Kingdom
London, E14 5HQ,
United Kingdom
44 20 7991-3048
Banking and Financial Services
HSBC Technographics
HSBC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HSBC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 212409 HSBC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HSBC has purchased the following applications: Fiserv VisionPLUS for Payment Processing in 2016, SAP SuccessFactors Compensation for Compensation Management in 2017, CSI Constellation Covarity for Loan Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HSBC is running and its propensity to invest more and deepen its relationship with Fiserv , Chargebee , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HSBC revenues, which have grown to $67.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HSBC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HSBC Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv VisionPLUS | Payment Processing | ERP Financial Management | n/a | 2016 | 2018 |
In 2016, HSBC implemented Fiserv VisionPLUS to consolidate Payment Processing for its credit card operations. The engagement emphasized designing and implementing solutions to combat financial crime risk across lines of business, including requirements gathering, finalizing functional, security and technical designs, and preparing technical board presentations that integrated local and global systems.
The implementation encompassed credit card processing configuration on Fiserv VisionPLUS, providing subject matter expertise for card processing workflows including authorization, transaction lifecycle handling and settlement orchestration. Implementation tasks included application integration services, infrastructure and code management, region build and access setup, and planning for production service acceptance.
Testing and operational readiness were formalized through testing strategy planning, operations acceptance testing and Production Service Acceptance support. Governance activities included risk identification and capacity planning, while troubleshooting and continuous improvement recommendations were executed using Agile and SDLC methodologies.
Coordination and communication were maintained across multiple teams and multiple countries to align technical, security and operational decisions. HSBC integrated Fiserv VisionPLUS into its broader payments ecosystem to centralize card processing functions and sustain application level operational support across affected business functions.
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Subscription and Recurring Billing | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2017 | 2017 |
In 2017 HSBC implemented SAP SuccessFactors Compensation as part of a cloud based HR technology suite, deploying SAP SuccessFactors Compensation in the Compensation Management category to support a global HR transformation. The implementation ran alongside SAP SuccessFactors Employee Central, EC Payroll, Talent, Succession and Performance modules and targeted HR and payroll processes across multiple business units and regions.
Configuration prioritized Compensation Management capabilities such as structured compensation planning, pay and bonus eligibility rules, budget controls and multi step approval workflows tied to performance outcomes. The SAP SuccessFactors Compensation workstreams included eligibility matrix configuration, plan templates and automated compensation statements to support total pay decisioning and governance of reward cycles.
Integrations were executed to synchronize workforce and talent data, specifically integrating SAP SuccessFactors Employee Central for master HR data and EC Payroll for payroll feeds, with interfaces to Taleo for applicant and talent records, SAP LMS for learning data and ServiceNow for IT and HR service cases. The programme also delivered interfaces to approximately 150 existing targets, using cloud integration patterns to maintain data consistency across the bank's broader HR and payroll landscape.
Delivery and rollout were governed by a central programme management function responsible for build, deployment and stakeholder engagement, with management of multiple globally located teams and coordination between programme and BAU functions. Programme governance used structured project management tooling and governance forums to coordinate build and deployment, and to transition operational responsibilities into BAU and HR process owners.
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Core HR | HCM |
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2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | CSI Constellation Covarity | Loan Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, HSBC deployed CSI Constellation Covarity from Constellation Software Inc within its HSBC Investments unit to support corporate loan assessment workflows. CSI Constellation Covarity was implemented as a Loan Management application to centralize credit review inputs and margining activities performed by analysts.
Configuration focused on modules supporting financial statement intake, collateral margining, and exposure monitoring, reflecting Loan Management capabilities for credit assessment and solvency analysis. The application captured balance sheet, income statement, accounts receivable and accounts payable data to inform liquidity and margin calculations used in underwriting decisions.
Operational use included coexistence with On Demand, CARM, and pc-HUB, with CSI Constellation Covarity providing the loan collateral and margining component within analyst workflows. This parallel usage indicates coordinated data handoffs between account and market systems and the Covarity module within the corporate lending process.
Governance emphasized structuring credit review processes, standardizing financial review steps, and embedding margin calculations into approval workflows for the HSBC Investments corporate lending team. The implementation aligns Loan Management functionality with financial analysis, collateral margining, and exposure monitoring across the corporate lending function.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Blockchain Platform | Blockchain |
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2025 | 2025 |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Blockchain Platform | Blockchain |
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2017 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2020 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Asset and Wealth Management | Investment Management |
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2019 | 2019 |
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CRM and Investor Relationship Management | Investment Management |
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2015 | 2015 |
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Investment Research and Market Intelligence | Investment Management |
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2023 | 2023 |
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Portfolio and Investment Management | Investment Management |
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2020 | 2020 |
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Trade Order Management System (TOMS) | Investment Management |
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2020 | 2020 |
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Trading Platform | Investment Management |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Project Portfolio Management | PPM |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2015 | 2015 |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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Treasury Management | TRM |
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2010 | 2010 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2022 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2012 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2020 | 2020 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Vulnerability Management | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at HSBC
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by HSBC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HSBC IT executives and key decision makers. This section highlights HSBC's latest recorded technology evaluations, including Stripe Payments for Payment Processing on 2026-03-13, Infosys Finacle for Core Banking on 2026-02-03, and Epos Now for Point Of Sale on 2026-01-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HSBC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD HSBC Technographics
HSBC is a Banking and Financial Services organization based in United Kingdom,
with around 212409 employees and annual revenues of $67.40 billion.
HSBC operates a diverse technology stack with applications such as
Fiserv VisionPLUS, SAP SuccessFactors Compensation and CSI Constellation Covarity,
covering areas like Payment Processing, Compensation Management and Loan Management.
HSBC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, SAP and Constellation Software Inc..
HSBC recently adopted applications including
Kinexys by J.P.Morgan in 2025, Broadcom Rally (formerly CA Agile Central) in 2024 and Kore.ai in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HSBC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HSBC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HSBC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.