Hyperoptic
174 Hammersmith Road,
London, W6 7JP,
United Kingdom
London, W6 7JP,
United Kingdom
44 33 3332-1111
Communications
Hyperoptic Technographics
Hyperoptic Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hyperoptic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1522 Hyperoptic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hyperoptic has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2019, Route101 Workforce Engagement for Employee Engagement in 2023, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hyperoptic is running and its propensity to invest more and deepen its relationship with SAP , Route101 , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hyperoptic revenues, which have grown to $83.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hyperoptic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hyperoptic Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Cloud | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
In 2019 Hyperoptic implemented SAP S/4HANA Cloud as its ERP Financial platform. The programme delivered the first EMEA implementation of SAP S/4HANA on Google Cloud Platform and achieved go live 18 weeks from contracting.
The SAP S/4HANA Cloud deployment focused on core finance capabilities typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, period close orchestration, statutory reporting, and embedded financial analytics. Configuration work emphasized cloud ledger settings, chart of accounts alignment, and standardized financial process flows to accelerate month end and reporting automation.
Deployment architecture was built on Google Cloud Platform, reflecting a cloud native S/4HANA Cloud topology for the EMEA rollout. Operational coverage centered on finance and accounting functions across Hyperoptic’s corporate footprint, with program-level coordination provided by an SAP S/4HANA Programme Manager.
Governance was organized as a time-boxed programme, with a rapid delivery cadence to meet the 18 week go live target, and the rollout approach prioritized stabilizing core financial processes before extending configurations to broader operational workflows. SAP S/4HANA Cloud served as the central ERP Financial system to unify transactional finance, close processes, and reporting for the organization.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Route101 | Legacy | Route101 Workforce Engagement | Employee Engagement | HCM | Route 101 | 2023 | 2023 |
In 2023 Hyperoptic deployed Route101 Workforce Engagement in its contact centre in Serbia, working with Route 101 and Calabrio to introduce Employee Engagement capabilities for contact-centre workforce planning and operations. The deployment of Route101 Workforce Engagement emphasized automated forecasting, improved scheduling, and real-time agent insights to support planning and operational flexibility.
The implementation delivered core workforce engagement modules, including automated forecasting engines, schedule optimization and adherence tracking, and real-time agent monitoring and reporting. Route101 Workforce Engagement was configured alongside a full Calabrio implementation, and agent training was delivered as part of the program to operationalize new scheduling and monitoring workflows.
Integrations were explicit with Calabrio for workforce management and with Route 101 as the implementation partner, aligning Route101 Workforce Engagement with contact-centre operational tooling. Operational coverage targeted contact-centre operations, workforce planning teams, and agent coaching functions at Hyperoptic’s Serbia site, enabling planner dashboards and agent-facing real-time insights.
Governance included structured rollout activities and training described in a Route 101 WEM webinar, with process changes to forecasting and scheduling workflows to embed the new capabilities. The engagement reported measurable improvements in planning and flexibility for the contact-centre workforce as part of the documented outcomes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Hyperoptic deployed Zendesk Chat as its web-based conversational layer within the Chatbots and Conversational AI category. The implementation placed Zendesk Chat directly on Hyperoptic’s public website to provide live chat support for customer service and account related inquiries, aligning front-line web engagement with centralized agent operations.
The Zendesk Chat deployment focused on core conversational capabilities typical of Chatbots and Conversational AI, including live agent chat, proactive messaging triggers, pre chat capture fields, canned responses, and chat transcript capture for post interaction review. Configuration emphasized site level chat triggers and agent routing rules to ensure incoming sessions were distributed to support queues and staffed shifts.
Operational coverage centered on Hyperoptic’s customer support organization across the United Kingdom, with the Zendesk Chat widget embedded in commercial and account pages to intercept support flows on the website. The implementation connected the web front end to an agent console workflow, enabling operators to handle concurrent chats and maintain session history for follow up.
Governance for the rollout established agent handling protocols, template response libraries, and published hours of operation to standardize response behavior and escalation paths. The narrative for Hyperoptic, Zendesk Chat, Chatbots and Conversational AI shows a focused web chat deployment designed to instrument real time customer engagement and route interactions into established support workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Donor and Fundraising Management | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hyperoptic
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hyperoptic Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hyperoptic IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hyperoptic digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Hyperoptic Technographics
Hyperoptic is a Communications organization based in United Kingdom,
with around 1522 employees and annual revenues of $83.0 million.
Hyperoptic operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, Route101 Workforce Engagement and Zendesk Chat,
covering areas like ERP Financial, Employee Engagement and Chatbots and Conversational AI.
Hyperoptic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Route101 and Zendesk.
Hyperoptic recently adopted applications including
Route101 Workforce Engagement in 2023, Ecanvasser in 2023 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hyperoptic’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hyperoptic’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hyperoptic technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.