ibex
1717 Pennsylvania Avenue NW Suite 825,
Washington, 2000, DC,
United States
Washington, 2000, DC,
United States
1 202-580-6200
Professional Services
ibex Technographics
ibex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ibex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 36000 ibex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ibex has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2017, Zoom for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ibex is running and its propensity to invest more and deepen its relationship with iCIMS , Workday , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ibex revenues, which have grown to $558.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ibex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ibex Tech Stack and Enterprise Applications
ibex HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, ibex deployed iCIMS Recruit Applicant Tracking System to manage external hiring via its careers site. The iCIMS Recruit Applicant Tracking System is implemented on ibex's website to publish job postings and capture candidate applications directly through the career portal.
Configuration centered on standard Applicant Tracking System capabilities including requisition management, candidate sourcing and tracking, resume parsing, interview scheduling, and offer workflow automation. These modules support structured candidate lifecycle stages, configurable workflows, and recruiter-led pipelines consistent with Applicant Tracking System functional patterns.
Operationally the deployment integrates the career site with iCIMS Recruit Applicant Tracking System to route applicants into the ATS collector, enabling recruiters and hiring managers to manage candidate queues and communicate with applicants from within the system. Talent acquisition and human resources are the primary operational scope for the implementation, with the system serving as the authoritative record for posted roles and application status.
Governance emphasized standardizing requisition approvals and hiring workflows, establishing recruiter ownership of pipelines and configuring role based access controls to manage candidate data and hiring actions. Rollout and configuration focused on career site integration and ATS process design rather than infrastructure rework, reflecting a product centric implementation approach for an Applicant Tracking System.
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Core HR | HCM |
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2023 | 2024 |
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Payroll | HCM |
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2023 | 2024 |
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ibex Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, ibex implemented Zoom for Audio Video and Web Conferencing on its website. The deployment embeds Zoom conferencing capability directly into customer-facing pages to enable live customer interactions and web-based meetings initiated from the site.
Zoom is configured to deliver real-time audio and video sessions, screen sharing, meeting orchestration, and session recording consistent with Audio Video and Web Conferencing functionality. The implementation uses embedded meeting and webinar flows to start sessions from the website, with standard conferencing controls for participant management and moderator controls.
Operationally the Zoom deployment supports external customer engagement as well as internal collaboration, impacting customer service, sales, and remote workforce communication. Governance is implemented through web-based access controls and session-level moderation tied into existing site workflows, aligning ibex, Zoom, Audio Video and Web Conferencing with business functions that require synchronous customer and employee communication.
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ibex Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docusign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, ibex implemented DocuSign eSignature as a Digital Signing capability on its public website to enable electronic signatures for customer facing agreements and consent flows. The deployment centers on a web embedded signing experience integrated into ibex's site, exposing signature capture to external users and partners.
DocuSign eSignature was configured to leverage standardized templates, recipient routing workflows, authentication controls, and full audit trails consistent with Digital Signing functional expectations. Configuration included envelope management, document templating and signer authentication to enforce compliance and chain of custody for signed documents. The implementation uses cloud hosted DocuSign services combined with front end website integration for in session signing and post signature document delivery.
Operationally the solution supports customer engagement and contract execution processes, enabling signature capture at the point of customer interaction on the website. Governance centered on template standardization, signer validation rules, retention of audit logs, and administrative controls for document lifecycle management. DocuSign eSignature functions as a SaaS Digital Signing layer exposed through the ibex website.
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ibex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ibex ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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ibex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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ibex CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ibex
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief People Officer | CXO | HR | |
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Senior Director Global Payroll | Director | HR | |
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VP of Implementations, Workday Program | VP | HR | |
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Apps Being Evaluated by ibex Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ibex IT executives and key decision makers. This section highlights ibex's latest recorded technology evaluations, including Solana Blockchain for Blockchain Platform on 2026-04-29, ServiceTitan for Field Service Management on 2025-09-05, and Alorica Customer Experience Management for Customer Experience on 2025-03-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ibex digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-04-29 | ibex | Evaluated | Solana | Solana Blockchain | Blockchain Platform | Blockchain |
| 2025-09-05 | ibex | Evaluated | ServiceTitan | ServiceTitan | Field Service Management | ERP Services and Operations |
| 2025-03-14 | ibex | Evaluated | Alorica | Alorica Customer Experience Management | Customer Experience | CRM |
| 2024-11-28 | ibex | Evaluated |
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Point Of Sale | ERP Services and Operations |
FAQ - APPS RUN THE WORLD ibex Technographics
ibex is a Professional Services organization based in United States,
with around 36000 employees and annual revenues of $558.0 million.
ibex operates a diverse technology stack with applications such as
iCIMS Recruit Applicant Tracking System, Zoom and DocuSign eSignature,
covering areas like Applicant Tracking System, Audio Video and Web Conferencing and Digital Signing.
ibex has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as iCIMS, Zoom Video Communications and Docusign.
ibex recently adopted applications including
Genesys Cloud CX in 2024, Workday HCM in 2023 and Workday Payroll in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ibex’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ibex’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ibex technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.