Icon Parking,a Citizen's Parking Inc.Company
205 E 38th St,
New York, 10016, NY,
United States
New York, 10016, NY,
United States
1 888-705-7845
Professional Services
Icon Parking,a Citizen's Parking Inc.Company Technographics
Icon Parking,a Citizen's Parking Inc.Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Icon Parking,a Citizen's Parking Inc.Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Icon Parking,a Citizen's Parking Inc.Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Icon Parking,a Citizen's Parking Inc.Company has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2023, Zendesk Chat for Chatbots and Conversational AI in 2018, FullStory for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Icon Parking,a Citizen's Parking Inc.Company is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , FullStory or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Icon Parking,a Citizen's Parking Inc.Company revenues, which have grown to $225.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Icon Parking,a Citizen's Parking Inc.Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
x
Icon Parking,a Citizen's Parking Inc.Company Tech Stack and Enterprise Applications
Icon Parking,a Citizen's Parking Inc.Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics NAV | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, Icon Parking, a Citizen's Parking Inc. company implemented Oracle NetSuite ERP as its ERP Financial platform. The implementation replaced Microsoft Dynamics NAV and established Oracle NetSuite ERP as the central cloud financial system for the organization.
The deployment configured core financial capabilities aligned to ERP Financial use cases, including cash management and daily cash position tracking, bank reconciliation and weekly transaction coding, accounts payable and receivable workflows, general ledger journal entry processing, and fixed asset schedule and depreciation management. Functional activity documented during the rollout includes reconciliation and coding of American Express transactions, preparation of journal entries, and the orchestration of monthly and year-end close tasks within Oracle NetSuite ERP.
Operational scope focused on accounting and finance across multiple legal entities and on-site finance operations in the New York City metropolitan area, with the accounting team using NetSuite for day to day reconciliations and for generating ad hoc reports for auditors. The configuration supported multi-entity transaction processing and centralized financial records to unify cash, bank and fixed asset accounting across entities.
Governance and process workstreams centered on formalizing month-end and year-end close procedures, standardizing reconciliation documentation, and embedding audit reporting workflows within Oracle NetSuite ERP. Senior accounting activities referenced in post-implementation operations indicate the system is being used for daily cash reconciliations, weekly bank coding, fixed asset maintenance and audit support, reflecting a shift to centralized ERP Financial controls and standardized accounting processes.
|
Icon Parking,a Citizen's Parking Inc.Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Icon Parking,a Citizen's Parking Inc.Company deployed Zendesk Chat on its website. Icon Parking used Zendesk Chat in the Chatbots and Conversational AI category to provide web-based customer engagement and real-time support for its parking operations and client service functions. The deployment focused on instrumenting the public website visitor experience to capture inbound inquiries and initiate conversational sessions.
Functional implementation emphasized a web chat widget, automated visitor detection and routing, live agent handoff and standardized scripted responses to accelerate resolution of frequent questions. The Zendesk Chat deployment was integrated into existing customer service workflows, assigning conversational workstreams to client relations and support teams and establishing agent coverage and escalation practices. Governance centered on operationalizing chat handling within support schedules and conversation routing rules, aligning the Chatbots and Conversational AI application with Icon Parking business functions for customer service.
|
Icon Parking,a Citizen's Parking Inc.Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Icon Parking,a Citizen's Parking Inc.Company implemented FullStory on their website to capture visitor sessions and behavioral signals. FullStory is deployed as a Customer Experience application and instruments the public website for session replay and event level analytics. The implementation emphasizes front end web instrumentation rather than backend integration.
Deployment included client side JavaScript instrumentation, definition of an event taxonomy, and configuration of session replay and funnel analysis capabilities to support product, marketing, and customer support workflows. FullStory data is surfaced to cross functional teams for issue triage, user experience review, and interaction analysis. Governance focused on event naming conventions and privacy controls to reduce capture of personally identifiable information during session recordings.
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2012 | 2012 |
|
Icon Parking,a Citizen's Parking Inc.Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Icon Parking,a Citizen's Parking Inc.Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Icon Parking,a Citizen's Parking Inc.Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Icon Parking,a Citizen's Parking Inc.Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Icon Parking,a Citizen's Parking Inc.Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Icon Parking,a Citizen's Parking Inc.Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Icon Parking,a Citizen's Parking Inc.Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Icon Parking,a Citizen's Parking Inc.Company Technographics
Icon Parking,a Citizen's Parking Inc.Company is a Professional Services organization based in United States,
with around 1100 employees and annual revenues of $225.0 million.
Icon Parking,a Citizen's Parking Inc.Company operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and FullStory,
covering areas like ERP Financial, Chatbots and Conversational AI and Customer Experience.
Icon Parking,a Citizen's Parking Inc.Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and FullStory.
Icon Parking,a Citizen's Parking Inc.Company recently adopted applications including
Oracle NetSuite ERP in 2023, Microsoft Azure Monitor in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Icon Parking,a Citizen's Parking Inc.Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Icon Parking,a Citizen's Parking Inc.Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Icon Parking,a Citizen's Parking Inc.Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.