IDS Medical Systems (Singapore)
1 Kallang Jct, #05-01,
Singapore, 339263,
Singapore
Singapore, 339263,
Singapore
65 6690 7330
Healthcare
IDS Medical Systems (Singapore) Technographics
IDS Medical Systems (Singapore) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IDS Medical Systems (Singapore) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 IDS Medical Systems (Singapore) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IDS Medical Systems (Singapore) has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2019, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft Dynamics CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IDS Medical Systems (Singapore) is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IDS Medical Systems (Singapore) revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IDS Medical Systems (Singapore) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IDS Medical Systems (Singapore) Tech Stack and Enterprise Applications
IDS Medical Systems (Singapore) ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 IDS Medical Systems (Singapore) implemented Microsoft Dynamics AX as its ERP Financial application to centralize core finance functions for the Singapore entity. The deployment targeted the finance organization and positioned Microsoft Dynamics AX to support month end closing, treasury activity oversight, bank reconciliation, inventory closing and management reporting for a 200 person company operating in the healthcare sector.
The implementation configured the General Ledger module to ensure monthly entries are recorded completely, accurately and on time, and established sub-ledger to General Ledger reconciliation processes for inventory and payable-related balances. Accounts Payable and payment preparation workflows were instrumented with approval controls and review points to enable the finance team to check accountant and assistant work before vendor disbursements. Treasury-related workflows were implemented to support cash flow management and forward contract hedging processes, and reporting automation was introduced to streamline monthly management reporting and bank reconciliation schedules.
Operational coverage centered on the Finance department with close coordination between Finance and Operations to ensure job completion for month end closing, and ongoing liaison with auditors to support Singapore statutory accounting and compliance. Governance changes included formalized internal control checkpoints, strengthened approval processes for payments and reconciliations, and documented procedures to address control weaknesses and support adherence to local regulatory requirements.
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IDS Medical Systems (Singapore) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, IDS Medical Systems (Singapore) implemented Zendesk Chat on its public website. Zendesk Chat, categorized as Chatbots and Conversational AI, is used to provide web-based, real-time messaging for customer service and clinical supply inquiries, establishing a direct Company Zendesk Chat Chatbots and Conversational AI Business Function relationship for support operations.
The deployment centers on an embedded web chat widget and agent console, leveraging standard Chatbots and Conversational AI capabilities such as live messaging, proactive greetings, canned responses, and chat transcript capture. Configuration work focused on widget placement across key site pages and rule-based triggers to initiate conversations, reflecting typical functional modules for conversational engagement and agent-assisted workflows.
Operational ownership resides with IDS Medical Systems support staff in Singapore, who handle routing and live agent shifts through the Zendesk Chat interface. Governance practices emphasize chat transcript retention and agent console management to align web engagement with existing customer service processes on the corporate site.
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IDS Medical Systems (Singapore) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics CRM | CRM | CRM | n/a | 2015 | 2015 |
In 2015, IDS Medical Systems (Singapore) implemented Microsoft Dynamics CRM. Microsoft Dynamics CRM was deployed as a CRM to centralize customer service and engineering support workflows across IDS Medical Systems Singapore operations supporting hospitals and clinics.
The implementation focused on service management functions, including processing service reports and equipment servicing checklists, automated call assignment workflows that route breakdown calls to engineers by cluster grouping, preventive maintenance scheduling, work order and spare parts tracking, quotation and invoice preparation, warranty claim handling, consignment management and document scanning and archiving. Microsoft Dynamics CRM was configured to capture service case data, track parts ordering and delivery status, and generate monthly preventive maintenance schedules and engineer activity reports used for manpower planning.
The CRM was used alongside Microsoft Dynamics AX to coordinate transactional records for purchase requisitions, purchase orders and inventory adjustments, reflecting a dual‑system operational model for service and finance related data. Operational coverage was focused on the Singapore engineering and customer service teams, with customer records and contract proposals maintained for government and private hospitals and specialist clinics.
Governance work included establishing administrative support workflows, role based access for engineers and administrators, and preparation of basic standard operating procedures to strengthen process compliance and clarify responsibilities for service reporting, parts management and calibration scheduling. Data capture and reporting within Microsoft Dynamics CRM supported routine analysis of engineer hours, ongoing projects and outstanding tasks to inform internal resource allocation decisions.
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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IDS Medical Systems (Singapore) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IDS Medical Systems (Singapore) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at IDS Medical Systems (Singapore)
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by IDS Medical Systems (Singapore) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IDS Medical Systems (Singapore) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IDS Medical Systems (Singapore) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IDS Medical Systems (Singapore) Technographics
IDS Medical Systems (Singapore) is a Healthcare organization based in Singapore,
with around 200 employees and annual revenues of $20.0 million.
IDS Medical Systems (Singapore) operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Zendesk Chat and Microsoft Dynamics CRM,
covering areas like ERP Financial, Chatbots and Conversational AI and CRM.
IDS Medical Systems (Singapore) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Zendesk.
IDS Medical Systems (Singapore) recently adopted applications including
Amazon EC2 in 2021, Amazon CloudFront in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IDS Medical Systems (Singapore)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IDS Medical Systems (Singapore)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IDS Medical Systems (Singapore) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.