Inchcape Shipping Services
8th Floor, 60 Fenchurch St,
London, EC3M 4AD,
United Kingdom
London, EC3M 4AD,
United Kingdom
44 20 3513-8500
Transportation
Inchcape Shipping Services Technographics
Inchcape Shipping Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Inchcape Shipping Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Inchcape Shipping Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Inchcape Shipping Services has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2013, Moodle LMS for Learning and Development in 2022, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Inchcape Shipping Services is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , UNIT4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Inchcape Shipping Services revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Inchcape Shipping Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Inchcape Shipping Services Tech Stack and Enterprise Applications
Inchcape Shipping Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, Inchcape Shipping Services implemented Microsoft Dynamics AX to support core ERP Financial operations. Microsoft Dynamics AX was configured to manage distribution, inventory and procurement workflows tied to a UNSOA food supply project serving more than 12,000 troops in Africa.
The implementation focused on the Distribution Module, including Sales Quotations, Purchase Orders and Transfer orders between warehouse locations. Teams created Sales Orders and assigned Batch numbers based on expiry dates for food items, and the system was used to monitor closing stocks and compare system quantities with physical stock counts.
Operational coverage included procurement, warehouse and logistics functions across African sites, with Microsoft Dynamics AX used to monitor bulk food orders via purchase orders and to check goods received notes for excess and short quantities, triggering additional purchase orders when required. The solution supported proper sales deliveries and accounting for stock rejections, and it provided remote support capabilities for warehouse teams in Africa.
Governance and process changes centered on batch management tied to expiry controls, stock reconciliation workflows between ERP records and physical counts, GRN validation procedures, and alerting workflows to notify warehouses of near expiry stock. The application was used end to end for food supply accountability, inventory control and procurement orchestration within the ERP Financial environment.
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ERP Financial | ERP |
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2019 | 2020 |
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ERP Financial | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2023 | 2024 |
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Inchcape Shipping Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
In 2022 Inchcape Shipping Services implemented Moodle LMS and made the platform accessible on their website, aligning the deployment with corporate Learning and Development priorities. The Moodle LMS implementation serves as the primary learning portal for the organization, hosting course catalogs, structured learning paths, and assessment workflows consistent with the Learning and Development category.
Moodle LMS was configured to support standard LMS capabilities, including course authoring and publishing, enrollment management, formative and summative assessments, and reporting for compliance tracking. Configuration emphasized role-based access and delegated course creation to enable distributed content ownership while retaining centralized administration for catalog governance.
The deployment is surfaced through Inchcape Shipping Services web properties, providing a single-access point for learners and simplifying content distribution across corporate channels. Operational coverage targets enterprise employee learning needs across corporate functions, with particular alignment to HR-led training and operational competency programs typical for a shipping services organization.
Governance practices instituted after the implementation focused on centralized LMS administration, defined authoring permissions, and workflow controls for course approval and enrollment processes. Ongoing administration centers on content lifecycle management and learning governance to maintain course quality and compliance within the Moodle LMS environment.
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Inchcape Shipping Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Inchcape Shipping Services implemented Ruby Live Chat on its corporate website. The deployment of Ruby Live Chat, classified in the Chatbots and Conversational AI category, established a web-facing conversational layer to support customer engagement for shipping clients and commercial inquiries.
The implementation centered on embedding the Ruby Live Chat widget into the site front end and leveraging cloud-hosted conversational infrastructure, with configuration of session routing to live agents and standardized response scripts typical of Chatbots and Conversational AI solutions. Operational governance was aligned to digital and customer service teams to manage response templates, escalation workflows and user access, creating a consistent web channel for handling service and sales-related interactions.
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Inchcape Shipping Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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Inchcape Shipping Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Inchcape Shipping Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Inchcape Shipping Services Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Inchcape Shipping Services TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2017 |
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Inchcape Shipping Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2021 | 2021 |
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Inchcape Shipping Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Inchcape Shipping Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Inchcape Shipping Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Group CFO | CXO | Finance | |
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Vice President Global Finance Hub Operations | VP | Finance | |
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Corporate Treasurer | CXO | Finance | |
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Group HR Officer | Manager | HR | |
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Finance Manager - Global Hub | Manager | Finance | |
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Global Head of IT Operations | Director | IT | |
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Vice President Global Procurement | VP | Procurement | |
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Group Information Officer | Manager | IT | |
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Group Chief Human Resources Officer | CXO | HR | |
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Regional HR Manager - Europe and North Africa | Manager | HR | |
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Chief Human Resources Officer | CXO | HR | |
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CRM Manager | Manager | IT | |
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Chief Commercial Officer | CXO | Finance | |
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VP Human Resources Europe | VP | HR | |
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Apps Being Evaluated by Inchcape Shipping Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Inchcape Shipping Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Inchcape Shipping Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Inchcape Shipping Services Technographics
Inchcape Shipping Services is a Transportation organization based in United Kingdom,
with around 3000 employees and annual revenues of $400.0 million.
Inchcape Shipping Services operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Moodle LMS and Ruby Live Chat,
covering areas like ERP Financial, Learning and Development and Chatbots and Conversational AI.
Inchcape Shipping Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Moodle and Ruby.
Inchcape Shipping Services recently adopted applications including
Kyriba Payments in 2023, Moodle LMS in 2022 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Inchcape Shipping Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Inchcape Shipping Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Inchcape Shipping Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.