AI Buyer Insights:

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

Inktel Contact Center Solutions
Location
8200 NW 33rd St. Suite 100,
Miami, 33122, FL,
United States
Website
https://www.inktel.com/
Phone
1 305-523-1100
Artw industry
Professional Services
Employee
Revenue

Inktel Contact Center Solutions Technographics

Inktel Contact Center Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Inktel Contact Center Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Inktel Contact Center Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Inktel Contact Center Solutions has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2021, Microsoft 365 for Collaboration in 2019, Autopilot Platform for Marketing Automation in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Inktel Contact Center Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , Autopilot , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Inktel Contact Center Solutions revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Inktel Contact Center Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Inktel Contact Center Solutions Tech Stack and Enterprise Applications

Inktel Contact Center Solutions ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Dynamics 365 Business Central ERP Financial ERP n/a 2021 2022
In 2021, Inktel Contact Center Solutions implemented Microsoft Dynamics 365 Business Central as its ERP Financial system. The deployment focused on centralizing accounting and financial planning workflows to support budgeting, forecasting and monthly financial close activities across all business units. Microsoft Dynamics 365 Business Central was configured to support core ERP Financial modules including general ledger, accounts payable, accounts receivable and budgetary control, while hosting budgeting, forecasting and KPI modeling workflows described by the finance organization. The configuration emphasized financial models and key performance indicator instrumentation to provide consistent business insights to stakeholders. Operational coverage included the centralized accounting team and finance functions responsible for monthly reporting and capital expenditure financing, with the Accounting Manager and Financial Analyst driving process design. The implementation was scoped to improve the planning process and user experience for finance users, aligning system workflows with existing accounting team responsibilities. Governance and process changes formalized KPI ownership, standardized reporting templates and centralized budget approval workflows to improve timeliness and accuracy of information. The implementation intent was to deliver accurate financial information and enhance analytical processes to achieve corporate financial strategies.
Inktel Contact Center Solutions Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2019 2019
In 2019, Inktel Contact Center Solutions implemented Microsoft 365 for Collaboration. The public signal on Inktel's website identifies Microsoft 365 as the enterprise Collaboration suite supporting corporate productivity and internal communication for the organization. Microsoft 365 is referenced as the central Collaboration platform, with typical suite capabilities such as Exchange Online email, Microsoft Teams collaboration, SharePoint content and intranet, and OneDrive file synchronization used to enable real time communication, document sharing, and coauthoring across teams. Operational scope is oriented to internal departments that support contact center operations and corporate staff, aligning Collaboration capabilities with customer service workflows and knowledge management. The implementation reflects a cloud delivered Collaboration architecture with centralized account management and standard collaboration workflows for chat, meetings, and document coauthoring under the Microsoft 365 tenant. While detailed governance and rollout processes are not published on the source, common Microsoft 365 governance constructs such as tenant level administration, access controls, and content lifecycle policies are consistent with observed Collaboration deployments. The public source does not list explicit third party integrations or implementation partners.
Inktel Contact Center Solutions CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Autopilot Legacy Autopilot Platform Marketing Automation CRM n/a 2017 2017
In 2017, Inktel Contact Center Solutions deployed Autopilot Platform on their website to centralize web lead capture and automated customer journeys. The Autopilot Platform is used as a Marketing Automation layer to orchestrate inbound capture forms, email nurture sequences, behavioral tracking, and contact segmentation that feed marketing and sales workflows. Configuration work focused on campaign orchestration, email marketing templates, form and event triggers, segmentation rules, and automated journey logic, aligning digital touchpoints to sales handoff processes. The deployment scope covered marketing and sales operations across Inktel’s public website, with governance practices emphasizing standardized campaign workflows, contact data hygiene, and opt in consent handling.
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Inktel Contact Center Solutions PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
Inktel Contact Center Solutions IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
Inktel Contact Center Solutions Professional Services
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
PEO (Professional Employer Organization) Professional Services 2012 2012

IT Decision Makers and Key Stakeholders at Inktel Contact Center Solutions

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Inktel Contact Center Solutions Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Inktel Contact Center Solutions IT executives and key decision makers. This section highlights Inktel Contact Center Solutions's latest recorded technology evaluations, including LiveOps for Call Center on 2025-05-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Inktel Contact Center Solutions digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Inktel Contact Center Solutions Technographics
Inktel Contact Center Solutions is a Professional Services organization based in United States, with around 850 employees and annual revenues of $120.0 million.
Inktel Contact Center Solutions operates a diverse technology stack with applications such as Microsoft Dynamics 365 Business Central, Microsoft 365 and Autopilot Platform, covering areas like ERP Financial, Collaboration and Marketing Automation.
Inktel Contact Center Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Autopilot.
Inktel Contact Center Solutions recently adopted applications including Microsoft Dynamics 365 Business Central in 2021, Salesforce Sales Cloud in 2021 and Twilio Sendgrid in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Inktel Contact Center Solutions’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Inktel Contact Center Solutions’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Inktel Contact Center Solutions technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.