International Telecommunication Union
Place des Nations 1211,
Geneva, 1202,
Switzerland
Geneva, 1202,
Switzerland
41 22 730 5111
Communications
International Telecommunication Union Technographics
International Telecommunication Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by International Telecommunication Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 International Telecommunication Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that International Telecommunication Union has purchased the following applications: Serrala FinanceSuite for AP Automation in 2014, SAP SuccessFactors Recruiting for Recruiting, Applicant Tracking System in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems International Telecommunication Union is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing International Telecommunication Union revenues, which have grown to $165.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for International Telecommunication Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
International Telecommunication Union Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, International Telecommunication Union implemented Serrala FinanceSuite in an AP Automation role to centralize accounts payable processing alongside its SAP financial environment. The Serrala FinanceSuite deployment was operated in conjunction with the organization's SAP system, aligning AP Automation workflows with existing general ledger and subledger structures.
Configuration focused on accounts payables automation, invoice capture and approval workflow, and integrated payment orchestration delivered through Serrala FinanceSuite and its FS2 payment component. The implementation mapped to the ITU SAP scope including General Ledger, Accounts Payables, Account Receivables, Asset Accounting, Cost Centers, WBS Elements, Internal Orders, and Funds and Grants Managements, ensuring the AP Automation layer respected existing financial master data and posting rules.
Integrations tied Serrala FinanceSuite into SAP peripheral modules and reporting layers, explicitly interfacing with HR, MM SRM, SD, PM, BW, CRM and other third party systems identified by the ITU. The project replaced separate third party payment processors by consolidating payment handling into Serrala FS2, establishing a single payment orchestration path integrated with SAP payment postings and downstream reconciliation activities.
Operational governance and ongoing maintenance have been managed by the Head of Financials Applications SAP in Geneva since May 2014, with responsibilities for continuous improvement of SAP and Serrala FinanceSuite. The scope emphasized public sector financial controls and workflow alignment across finance teams, positioning Serrala FinanceSuite as the AP Automation layer within the ITU financial application landscape.
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, International Telecommunication Union implemented SAP SuccessFactors Recruiting. The deployment established SAP SuccessFactors Recruiting as the organization's Recruiting,Applicant Tracking System and is surfaced on the public careers portal at career55.sapsf.eu, providing a centralized interface for job posting, application intake, and candidate status tracking for ITU's HR and talent acquisition functions.
Configuration focused on core recruiting capabilities typical of the category, including requisition creation and approval workflows, career site integration, candidate profile management, structured application forms, and automated applicant status transitions to support screening and interview orchestration. Governance was centered on role based access for HR users and hiring managers, configured approval chains for requisitions and offers, and standardized workflow templates to enforce consistent hiring process controls across departments. International Telecommunication Union SAP SuccessFactors Recruiting Recruiting,Applicant Tracking System supports HR and talent acquisition business functions as the primary system of record for candidate and requisition data.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, International Telecommunication Union deployed Cisco Webex Meetings. The deployment used Cisco Webex Meetings as an Audio Video and Web Conferencing solution to extend virtual meeting and conference capability to the organization's public website and internal collaboration workflows.
Cisco Webex Meetings was configured to support standard meeting modules including video and audio conferencing, screen sharing, recording, scheduling and participant management, plus webinar style delivery for events. Configuration included meeting templates, host controls and recording retention settings aligned with enterprise conferencing practices. These functional modules were applied to support conference services, member engagement and internal collaboration across communications and events teams.
The implementation followed a cloud hosted SaaS architecture with the meeting service embedded on the ITU public website for live event delivery and remote stakeholder sessions. Operational scope included communications, events and IT administration for account provisioning, role based meeting governance and meeting policy enforcement. Governance centered on centralized administration of meeting roles, access controls and content retention workflows to align conferencing operations with organizational processes.
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at International Telecommunication Union
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by International Telecommunication Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from International Telecommunication Union IT executives and key decision makers. This section highlights International Telecommunication Union's latest recorded technology evaluations, including OpenText Documentum D2 for Document Management on 2026-03-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the International Telecommunication Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD International Telecommunication Union Technographics
International Telecommunication Union is a Communications organization based in Switzerland,
with around 2000 employees and annual revenues of $165.0 million.
International Telecommunication Union operates a diverse technology stack with applications such as
Serrala FinanceSuite, SAP SuccessFactors Recruiting and Cisco Webex Meetings,
covering areas like AP Automation, Recruiting, Applicant Tracking System and Audio Video and Web Conferencing.
International Telecommunication Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, SAP and Cisco Systems.
International Telecommunication Union recently adopted applications including
SAP SuccessFactors Recruiting in 2022, SAP Commerce Cloud (ex Hybris) in 2022 and Zoominfo Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of International Telecommunication Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates International Telecommunication Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete International Telecommunication Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.