iWave
2nd Level, Confederation Court Mall,
Charlottetown, C1A 8R8, PE,
Canada
Charlottetown, C1A 8R8, PE,
Canada
1 800-655-7729
Professional Services
iWave Technographics
iWave Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iWave and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 iWave employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iWave has purchased the following applications: Sage Intacct for ERP Financial in 2019, Zendesk Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iWave is running and its propensity to invest more and deepen its relationship with Sage , Invoiced , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iWave revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iWave intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iWave Tech Stack and Enterprise Applications
iWave ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, iWave implemented Sage Intacct as its ERP Financial system, establishing a single system of record for billing and accounts receivable. The deployment positioned Sage Intacct as the authoritative source of invoice and customer billing data while the finance organization pursued a broader modernization of A/R and customer payments led by the VP Finance & Controller.
Sage Intacct was configured to serve transactional and reporting needs for accounts receivable, with invoice data feeding automated A/R workflows. iWave paired Sage Intacct with an accounts receivable automation platform to pull invoices in real time, enable a branded online payment portal, and run tiered collections cadences and task automation tailored to customer segments. Functional coverage emphasized billing orchestration, collections communications, payment posting, and cash application workflows.
The implementation leveraged explicit integrations to extend Sage Intacct into customer-facing payment operations, using Invoiced’s pre-built real-time connector to synchronize invoices and payment status. iWave also integrated payment routing to a cross-border merchant account to improve credit card acceptance for its US-heavy customer base, added GoCardless for borderless ACH transactions, and ensured billing and payment activity were logged into Salesforce for account team visibility. Operational scope covered finance and accounts receivable teams, account representatives, and client success managers who now receive timely notifications and have centralized access to billing status.
Governance and workflow changes centered on automated communication cadences and role-based task assignments, which shifted routine collection labor into platform-driven processes and freed finance staff to focus on higher-value work. Outcomes called out by iWave include faster payment velocity with a consistent reduction of approximately one week in time to pay, a week of monthly staff time returned through automation, widespread adoption of the branded payment portal, and improved team accountability and visibility. Sage Intacct remained the central ERP Financial ledger throughout the initiative, enabling the integration-driven A/R transformation.
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2016 | 2016 |
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Subscription and Recurring Billing | ERP |
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2018 | 2018 |
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iWave AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, iWave implemented Zendesk Chat as its website conversational interface. Zendesk Chat is a Chatbots and Conversational AI application deployed to manage real time visitor engagement on iWave's corporate website, supporting customer support and lead capture functions for the professional services business. The adoption places Zendesk Chat at the front line of client inquiry handling and prospective client qualification.
Deployment used the vendor hosted chat widget embedded in public web pages, providing real time messaging, session transcripts, canned response templates, and visitor context capture typical of Chatbots and Conversational AI solutions. Operational coverage targeted website visitors and inbound client inquiries, with chats routed to iWave support and client services teams for live handling and subsequent follow up. Governance centered on standardized agent workflows and centralized configuration of routing and response templates to ensure consistent handling across the site.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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iWave Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, iWave implemented Google Workspace (Formerly Google G-Suite). The cloud hosted deployment is used for Collaboration across the company, supporting core business functions such as corporate email, calendaring, and document collaboration.
Google Workspace (Formerly Google G-Suite) was configured to include Gmail for enterprise email, Google Calendar for scheduling, Google Drive for centralized cloud storage, Docs and Sheets for coauthoring, and Meet for virtual meetings. Administrative configuration was managed in the Google Admin console, with user provisioning, group and permission models, and device management controls applied to align collaboration workflows with corporate policies.
The implementation covers organization wide use across client services, sales, marketing, and corporate operations in Canada. Governance is enforced through centralized admin policies and account lifecycle processes, which structure role based access and data sharing rules to support internal productivity and external client collaboration workflows.
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iWave CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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iWave ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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iWave TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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iWave PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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iWave IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at iWave
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by iWave Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from iWave IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the iWave digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD iWave Technographics
iWave is a Professional Services organization based in Canada,
with around 150 employees and annual revenues of $13.0 million.
iWave operates a diverse technology stack with applications such as
Sage Intacct, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
iWave has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Zendesk and Google.
iWave recently adopted applications including
6sense Account Engagement Platform in 2023, Amazon SES in 2022 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iWave’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iWave’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iWave technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.