Japan Post Holdings
2-3-1 Otemachi, Chiyoda-ku,
Tokyo, 100-8791,
Japan
Tokyo, 100-8791,
Japan
81 3 3477 0111
Transportation
Japan Post Holdings Technographics
Japan Post Holdings Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Japan Post Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 232112 Japan Post Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Japan Post Holdings has purchased the following applications: In-House ATS for Applicant Tracking System in 2016, Salesforce Service Cloud for Customer Support in 2015, Imperva CDN for Content Delivery Network in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Japan Post Holdings is running and its propensity to invest more and deepen its relationship with In-House Applications , Salesforce , Criteo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Japan Post Holdings revenues, which have grown to $76.43 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Japan Post Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Japan Post Holdings Tech Stack and Enterprise Applications
Japan Post Holdings HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Japan Post Holdings deployed an In-House ATS as its Applicant Tracking System, provisioning candidate intake and application workflows directly through the corporate careers pages on its website. The implementation was an in-house deployment of the In-House ATS and served as the primary online application channel for external applicants.
The In-House ATS configuration emphasized core Applicant Tracking System capabilities common to enterprise recruiting, including online application capture via the website, job requisition management, candidate profile and resume handling, configurable screening workflows, and interview and communication tracking. Configuration work focused on mapping requisition lifecycle states, candidate status transitions, and automated notifications to hiring teams.
Deployment was embedded in Japan Post Holdings' corporate web infrastructure to centralize application forms and a single candidate database, supporting recruiting and HR hiring processes across the organization in Japan. Operational coverage included HR and talent acquisition teams and hiring managers, with role based access controls to separate recruiter, hiring manager, and administrative functions.
Governance centered on centralized control of job postings, standardized requisition approval steps, and structured recruitment workflows to align hiring activity with corporate HR policy. Japan Post Holdings In-House ATS Applicant Tracking System was positioned to support candidate lifecycle management and web based application capture for the company’s recruiting and HR operations.
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Japan Post Holdings CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | SAP CRM | Salesforce Service Cloud | Customer Support | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Japan Post Holdings implemented Salesforce Service Cloud as its Customer Support platform. The deployment replaced SAP CRM and shifted contact center case handling to a cloud-hosted architecture.
Salesforce Service Cloud was configured to provide case management, a unified service console, knowledge management, workflow automation, and reporting and analytics capabilities. Configuration efforts emphasized standardized case lifecycles, routing rules, SLA tracking, and escalation chains to align postal customer service operations with enterprise support processes.
The project included migration of customer and case data from SAP CRM into Salesforce Service Cloud, and procurement and implementation were direct from vendor. Operational scope targeted customer service and contact center functions within Japan Post Holdings, centralizing ticketing and agent-facing workflows under the new platform.
Governance was updated to establish centralized case ownership, formal escalation procedures, and Service Cloud-driven operational processes, with vendor-led configuration support and handover. The cloud deployment model retained vendor-managed updates and standard Salesforce release cycles for ongoing platform governance and maintenance.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Japan Post Holdings IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Imperva | Legacy | Imperva CDN | Content Delivery Network | IaaS | n/a | 2019 | 2019 |
In 2019, Japan Post Holdings implemented Imperva CDN to accelerate and protect its public web presence. The deployment is observable on the Japan Post website as Incapsula CDN, and the implementation aligns with the Content Delivery Network category. Imperva CDN is named as the active application serving site traffic.
The implementation uses standard Content Delivery Network capabilities, including edge caching and dynamic content acceleration, TLS termination and HTTP optimization, and traffic routing rules to reduce origin load. It is consistent with CDN feature sets such as cache-control configuration, origin shielding, and distributed point of presence delivery to improve page performance and request handling.
Operationally the Imperva CDN instance is focused on Japan Post Holdings public web property, integrating with the origin web servers and DNS to serve customer facing pages and assets. Management and policy configuration are applied at the CDN layer to control caching behavior and request filtering, positioning the service as a frontline component for web performance and edge security for the organization.
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Japan Post Holdings CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Japan Post Holdings
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Japan Post Holdings Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Japan Post Holdings IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Japan Post Holdings digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Japan Post Holdings Technographics
Japan Post Holdings is a Transportation organization based in Japan,
with around 232112 employees and annual revenues of $76.43 billion.
Japan Post Holdings operates a diverse technology stack with applications such as
In-House ATS, Salesforce Service Cloud and Imperva CDN,
covering areas like Applicant Tracking System, Customer Support and Content Delivery Network.
Japan Post Holdings has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Salesforce and Imperva.
Japan Post Holdings recently adopted applications including
Imperva Sonar in 2021, Criteo Commerce Media Platform in 2020 and Imperva CDN in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Japan Post Holdings’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Japan Post Holdings’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Japan Post Holdings technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.