Pine Brook, 7004, NJ,
United States
Kearny Bank Technographics
Kearny Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kearny Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 556 Kearny Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kearny Bank has purchased the following applications: Fiserv Dovetail for Payment Processing in 2021, Fiserv Premier Bank Platform for Core Banking in 2016, Glia AI Management for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kearny Bank is running and its propensity to invest more and deepen its relationship with Fiserv , Glia Technologies , Magnite or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kearny Bank revenues, which have grown to $179.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kearny Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kearny Bank Tech Stack and Enterprise Applications
Kearny Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Dovetail | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Kearny Bank deployed Fiserv Dovetail for Payment Processing on its public website. Fiserv Dovetail serves as the bank's Payment Processing application for customer-facing payment acceptance and online checkout workflows, providing gateway-level processing, card tokenization, and payment routing capabilities common to Payment Processing platforms. The implementation positions Fiserv Dovetail as the primary digital payments layer for retail digital channels, and restates the relationship as Kearny Bank Fiserv Dovetail Payment Processing for online payments.
Deployment is integrated directly into Kearny Bank's website using hosted payment flows and API-driven integration patterns to instrument payments within online account services and customer touchpoints. Operational ownership spans digital channels and payment operations teams, with the Fiserv Dovetail Payment Processing implementation centralizing transaction handling, authorization capture, and reconciliation data to support downstream finance and operations workflows. The configuration emphasizes front-end checkout instrumentation and back-end payment orchestration, aligning the Payment Processing application with the bank's online customer engagement and payments operations.
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Kearny Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Kearny Bank implemented Fiserv Premier Bank Platform as its Core Banking solution for retail branch operations and customer service processing. The Fiserv Premier Bank Platform was positioned to support teller processing, customer service representative workflows, and branch cash control functions across the bank's branch network.
Configuration centered on Fiserv Premier Navigator and Integrated Teller capabilities, with explicit use of a CSR platform desk and IRA processing workflows. Functional modules and capabilities referenced include teller line processing and balancing, vault and cash drawer management, cash shipment handling and counting, branch-level reporting for audits and alarms, and advanced navigation features used by supervisors.
Operational coverage documented in staff experience includes branch operations in Pine Brook New Jersey and work across both Kearny Bank and the acquired CSBK during a conversion period, indicating the platform was used for multi-branch cutover and concurrent operations. The implementation supported branch workflows for ordering and processing incoming and outgoing cash shipments, conducting monthly and surprise cash audits, and daily teller line activity, aligning Core Banking functionality with retail operations and branch supervision.
Governance and rollout details include structured staff enablement through CSR training, IRA training, Advanced Navigator training, and Supervisor Training, plus a conversion buddy program used during the CSBK acquisition to assist with cutover and dual-site operations. The deployment narrative emphasizes system-level operationalization at the branch and supervisor level rather than centralized back office changes, with hands-on training and role-based support during acquisition conversion.
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Kearny Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Kearny Bank implemented Glia AI Management on their website to introduce Chatbots and Conversational AI capabilities for web-based customer interactions. The Glia AI Management deployment centralized conversational workflows on Kearny Bank's consumer-facing web properties, enabling AI-driven session handling and chat routing within the bank's digital customer service channel. This implementation focused on online retail banking interfaces and the broader digital channels that support customer service and self-service inquiries.
Glia AI Management was configured to support virtual assistant conversational flows, intent recognition, automated response patterns, and agent assist features to bridge automated and human-led interactions. Operational ownership was aligned to the bank's digital channels and contact center operations, with governance controls for conversational content, escalation rules, and compliance review established as part of a staged website rollout. The deployment reflects the use of Chatbots and Conversational AI to formalize web-based customer engagement and operationalize conversational workflows across customer service and digital channels.
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Kearny Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Kearny Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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AML, Fraud and Compliance | TRM |
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2014 | 2014 |
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Kearny Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Kearny Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Kearny Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kearny Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-23 | Kearny Bank | Evaluated | Fiserv | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations |