Plano, 75024, TX,
United States
Key Partner Solutions Technographics
Key Partner Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Key Partner Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Key Partner Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Key Partner Solutions has purchased the following applications: Microsoft 365 for Collaboration in 2020, Zendesk Service for Customer Support in 2021, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Key Partner Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Key Partner Solutions revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Key Partner Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Key Partner Solutions Tech Stack and Enterprise Applications
Key Partner Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Key Partner Solutions deployed Microsoft 365 to provide core Collaboration capabilities across the organization. Microsoft 365 was provisioned as a cloud first SaaS tenant running Exchange Online style email and calendaring, Microsoft Teams for chat and meetings, SharePoint Online document libraries for client deliverables, and OneDrive for personal file storage. Configuration emphasized user license assignment, Teams channel design aligned to project workstreams, and SharePoint site structure to support centralized document co authoring and version control. The implementation reflects category aligned Collaboration workflows for a professional services firm, including synchronous meetings, asynchronous messaging, and document based client collaboration.
The deployment covered all 15 employees and was managed as a single Microsoft 365 tenant with role based administration and delegated site owners to enforce governance. Operational controls included permission models on SharePoint libraries, Teams lifecycle controls, and baseline identity protections such as multi factor authentication and conditional access aligned to available tenant licensing. Rollout and governance were scaled to the company size, focusing on license optimization, admin provisioning processes, and end user training for project teams and client facing staff. Key Partner Solutions Microsoft 365 Collaboration centralized mail, meetings, and document management into one cloud tenant to support its professional services business functions.
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Key Partner Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Key Partner Solutions implemented Zendesk Service on their website to provide a web-first customer support channel. Key Partner Solutions is a 15 employee professional services firm and the deployment targets Customer Support for client-facing inquiries and case intake.
The implementation configures core Zendesk Service capabilities, including a web-embedded support widget that captures tickets from the company website, cloud-hosted ticketing for email and web submissions, and a searchable help center for self-service. Standard agent workspace functionality is provisioned for a small support team, with macros and basic automation used to streamline repeat responses and expedite triage workflows.
Operational scope covers centralized ticket management for support and client success functions, with role based agent access and a single queue model appropriate for a compact organization. Governance centers on ticket triage, assignment rules, and escalation workflows implemented within Zendesk Service, supporting consistent handling of client requests through the platform.
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Key Partner Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Key Partner Solutions implemented Google Cloud Platform (GCP) to provide Application Hosting and Computing Services for its public website. The deployment centers on GCP as the infrastructure and runtime layer for web content, combining virtual compute capacity, durable object storage, and managed networking to serve site traffic and host application assets. Google Cloud Platform is the primary application platform named in the implementation and is used to operate the company website, reflecting a cloud-first hosting approach consistent with the Application Hosting and Computing Services category.
Operational scope is focused on the company website and associated web application components, managed by a small internal operations function given the firm size. Governance appears to emphasize centralized project-level identity and access controls and billing oversight, with configuration of deployment artifacts and basic operational monitoring to support iterative content and code updates. The implementation narrative highlights Company Google Cloud Platform Application Hosting and Computing Services Business Function alignment, where hosting, compute, storage, and networking capabilities are provisioned to support marketing and client engagement workflows.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Key Partner Solutions
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Apps Being Evaluated by Key Partner Solutions Executives
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