Kraftriket Technographics
Kraftriket Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kraftriket and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Kraftriket employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kraftriket has purchased the following applications: Microsoft 365 for Collaboration in 2018, iTX for Call Center in 2022, SMTP2GO for Transactional Email in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kraftriket is running and its propensity to invest more and deepen its relationship with Microsoft , iTX , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kraftriket revenues, which have grown to $25.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kraftriket intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kraftriket Tech Stack and Enterprise Applications
Kraftriket Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Kraftriket deployed Microsoft 365 to establish a standardized Collaboration platform across its Norway-based utility operations. The deployment for the 30-employee firm is observable on the company website and centers on cloud-hosted productivity and collaboration capabilities provided by Microsoft 365.
The Microsoft 365 implementation emphasizes core Collaboration modules including enterprise email and calendaring, cloud Office applications, SharePoint-based intranet and document libraries, OneDrive file synchronization, and Teams for chat and meetings. Operational scope covers corporate functions such as customer service, administration, and field coordination, with centralized tenant administration and role-based access controls typical of the Collaboration category. The use of Microsoft 365 on the public website indicates alignment between internal collaboration tooling and web-facing content or embedded collaboration features, consolidating workplace communication and document workflows under a single Microsoft 365 tenant.
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Kraftriket CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iTX | Legacy | iTX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, Kraftriket implemented iTX on its website to manage customer contact, deploying the iTX application within a Call Center category for its utilities operations. The deployment is positioned to centralize front-line engagement on the public-facing site and to present a unified contact entry point for customers in Norway.
Configuration focuses on a website-embedded customer engagement layer, aligning typical Call Center capabilities such as web chat, click-to-call routing, session routing, and an agent workspace suited to a 30-person organization. The iTX application name appears in site instrumentation, indicating the vendor product is being used to capture and route inbound requests originating from website interactions.
Operational scope is concentrated on customer service and support functions for Kraftriket in Norway, covering inbound inquiries related to service and billing that originate from the corporate website. Given the company size, administration and agent provisioning are likely centralized within the operations or customer service department, with configuration tailored to a single-country support footprint.
Governance and rollout are structured around a website-first activation model, with phased agent onboarding and workflow alignment for intake and escalation. Ongoing configuration and product updates are maintained in coordination with iTX, and operational ownership is retained internally to control contact routing, agent access, and conversational handling policies.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2017 | 2017 |
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Kraftriket PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SMTP2GO | Legacy | SMTP2GO | Transactional Email | PaaS | n/a | 2018 | 2018 |
In 2018, Kraftriket implemented SMTP2GO as its Transactional Email provider for the corporate website. The Norway-based utilities company with about 30 employees configured SMTP2GO to centralize outbound website messaging and customer-facing notification workflows.
The deployment is a site-integrated SMTP relay and API configuration, with SMTP2GO credentials provisioned into the website backend to route transactional sends through the vendor platform. Functional capabilities referenced by this Transactional Email deployment include SMTP relay, API send endpoints, message templating, delivery tracking and webhook event notifications, supporting billing alerts, account communications and operational notifications. Operational ownership sits with the web operations or IT function for template management, credential rotation and delivery monitoring, and the implementation scope is limited to website-originated message streams.
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Transactional Email | PaaS |
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2018 | 2018 |
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Kraftriket IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Kraftriket
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Apps Being Evaluated by Kraftriket Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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