Pune, 411018,
India
KSB Technographics
KSB Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KSB and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1839 KSB employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KSB has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) for Digital Signing in 2022, Zendesk Service for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KSB is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KSB revenues, which have grown to $205.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KSB intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KSB Tech Stack and Enterprise Applications
KSB Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, KSB implemented Cisco Webex Meetings as a cloud conferencing layer accessed through the KSB corporate website, mapping to the Audio Video and Web Conferencing category. The deployment centers on web-hosted meeting and join flows exposed on the public site, enabling both external customer engagements and web-based access for internal collaboration.
Cisco Webex Meetings was configured to provide standard Audio Video and Web Conferencing capabilities such as scheduled meeting orchestration, browser join, HD video and audio, screen sharing, and recording capture. Configuration emphasis is on web session initiation and meeting link provisioning, aligned with typical conferencing workflows for customer meetings, sales demonstrations, and internal team collaboration.
Operational coverage focuses on KSB India via the corporate website, where the Webex Meetings layer delivers meeting scheduling and join experiences to external and internal users. Governance is organized around web-facing access controls and meeting administration, with process changes oriented to scheduling and web session moderation rather than deep systems integration with other named enterprise platforms.
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Collaboration | Collaboration |
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2022 | 2022 |
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KSB Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) | Digital Signing | Content Management | n/a | 2022 | 2022 |
In 2022, KSB implemented Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) as a Digital Signing solution embedded on its public website. Adobe Acrobat Sign provides web-based electronic signature capture for KSB, supporting customer-facing document execution and contract signing business functions.
The deployment centers on web-embedded signing and form-driven workflows, leveraging templating, signer authentication options, audit trails, and status tracking to manage document lifecycles and compliance requirements. Operational coverage is focused on the corporate website for external signature flows, with administrative controls and signature policy enforcement configured to support document governance and e-signature verification processes.
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KSB CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, KSB implemented Zendesk Service on their website to centralize customer inquiries and establish a digital front door for service requests. Zendesk Service, classified as Customer Support, was deployed as the public-facing ticketing and self-service layer embedded within the corporate site to capture web-submitted incidents and service requests for KSB's customer support organization in India.
The implementation focused on standard Customer Support capabilities, including web form intake, ticket lifecycle management, a customer portal with knowledge base publishing, automated assignment rules, SLA tracking, and agent workflow configuration. Governance centered on a centralized ticket queue, role-based agent access, escalation triggers and predefined macros to standardize responses, enabling consistent service operations for KSB's customer service teams.
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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KSB TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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KSB IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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KSB CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at KSB
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by KSB Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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