AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

LawCrossing Tech Stack and Enterprise Applications

LawCrossing ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP n/a 2015 2015
In 2015, LawCrossing implemented Oracle NetSuite ERP to provide ERP Financial capabilities for its finance and accounting operations. The rollout targeted core financial modules including general ledger, accounts payable, accounts receivable, billing, cash management, and financial reporting aligned to a 10 employee professional services organization. Implementation emphasized configuration of a consolidated chart of accounts, period closing rules, and revenue recognition controls relevant to placement and subscription fee workflows. The deployment used Oracle NetSuite ERP cloud architecture, leveraging a SaaS instance with role based access controls, transaction level approval workflows, and automated billing and invoicing processes to standardize bookkeeping tasks. Operational governance centered on centralizing finance workflows, instituting approval matrices and reconciliation procedures, and documenting month end close sequencing to support consistent financial operations across the company.
LawCrossing AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, LawCrossing implemented Tawk.to on their website, deploying a web embedded chat widget to establish a Chatbots and Conversational AI presence. The Tawk.to implementation used the vendor hosted SaaS widget and agent console model, embedding JavaScript on customer facing pages to enable live chat, asynchronous messaging, canned responses, and visitor presence indicators. LawCrossing Tawk.to Chatbots and Conversational AI supports real time customer engagement workflows and message routing consistent with web chat applications. Operational ownership is concentrated within LawCrossing customer support and site operations teams, with administration handled through the Tawk.to dashboard for agent provisioning, canned reply configuration, offline message forms, and notification settings. The deployment approach favored a lightweight site wide embed, granting role based access to agents for chat handling and archival review while relying on the Tawk.to agent console for monitoring and message threading. No additional system integrations were specified in source notes, so the implementation is centered on the Tawk.to application to support web visitor engagement and inbound inquiry handling.
LawCrossing Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Front Legacy FrontApp Collaboration Collaboration n/a 2021 2021
In 2021 LawCrossing deployed FrontApp as a Collaboration application on their website. The deployment uses FrontApp's cloud-hosted SaaS interface embedded on lawcrossing.com to centralize inbound website inquiries and consolidate messaging for a 10-person professional services team based in the United States. Configuration emphasized shared inboxes, message routing, teammate assignment, internal comments, and canned responses to align conversational workflows with business functions such as customer engagement and internal collaboration. The implementation covered all staff, with FrontApp integrated into website contact flows and governance defined through inbox ownership and conversational triage rules to standardize response handling and operational responsibilities.
LawCrossing CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Analytics, Marketing Automation CRM 2015 2015
Marketing Automation CRM 2018 2018
LawCrossing ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2012 2012
LawCrossing IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2011 2011
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2003 2003
Content Delivery Network IaaS 2018 2018

IT Decision Makers and Key Stakeholders at LawCrossing

First Name Last Name Title Function Department Email Phone
CEO CXO Finance
Programmer Analyst Manager Finance

Apps Being Evaluated by LawCrossing Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LawCrossing IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LawCrossing digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD LawCrossing Technographics
LawCrossing is a Professional Services organization based in United States, with around 10 employees and annual revenues of $1.0 million.
LawCrossing operates a diverse technology stack with applications such as Oracle NetSuite ERP, Tawk.to and FrontApp, covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
LawCrossing has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Tawk.to and Front.
LawCrossing recently adopted applications including FrontApp in 2021, Amazon EC2 in 2020 and Intuit Mailchimp in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LawCrossing’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates LawCrossing’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LawCrossing technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.