London North Eastern Railway
East Coast House, 25 Skeldergate,
York, YO1 6DH,
United Kingdom
York, YO1 6DH,
United Kingdom
44 34 5722-5333
Transportation
London North Eastern Railway Technographics
London North Eastern Railway Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by London North Eastern Railway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 London North Eastern Railway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that London North Eastern Railway has purchased the following applications: PayPal Braintree for Payment Processing in 2025, Sapia AI for Video Interviewing, Interview Scheduling in 2023, EB AIDA(Chatbot) for Chatbots and Conversational AI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems London North Eastern Railway is running and its propensity to invest more and deepen its relationship with PayPal , Sapia&Co , Enterprise Bot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing London North Eastern Railway revenues, which have grown to $66.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for London North Eastern Railway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
London North Eastern Railway Tech Stack and Enterprise Applications
London North Eastern Railway ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2025 | 2025 |
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London North Eastern Railway HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sapia&Co | Legacy | Sapia AI | Video Interviewing, Interview Scheduling | HCM | n/a | 2023 | 2023 |
In 2023, London North Eastern Railway implemented Sapia AI for Video Interviewing,Interview Scheduling in HR and Talent Acquisition in the United Kingdom. The Sapia AI chat-based interview replaced manual CV screening and video interviews, shifting initial assessment to an automated conversational assessment aligned with LNER hiring workflows.
The deployment utilized Sapia AI’s chat-based interviewing engine alongside interview scheduling capabilities, configured to mirror role-specific assessment criteria and generate structured candidate profiles for recruiter review. Configuration prioritized completion workflows and candidate-facing messaging to support high response and satisfaction rates reported in the case study.
Sapia AI was integrated with LNER’s ATS, eArcu, to exchange candidate status and scheduling information, enabling a streamlined application-to-assessment handoff and consolidated recruiter case tracking. The operational scope covered HR and Talent Acquisition activities in the United Kingdom for LNER recruitment campaigns.
Process governance moved initial screening from manual CV review and ad hoc video interviewing into an automated, system-orchestrated chat assessment and scheduling flow, with recruiter review and next-step orchestration retained in the ATS. The case study documents outcomes that include a reduced time-to-hire from seven weeks to three weeks and maintenance of approximately 30 percent ethnic-minority representation, together with high completion rates and improved candidate satisfaction.
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London North Eastern Railway AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enterprise Bot | Legacy | EB AIDA(Chatbot) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025, London North Eastern Railway deployed EB AIDA(Chatbot) on its public website. The EB AIDA(Chatbot) implementation establishes a Chatbots and Conversational AI layer to automate customer self-service for timetable queries, booking guidance and general passenger support via web chat. Deployment is focused on the lner.co.uk site and configured to surface contextual prompts and guided conversational flows within help and contact touchpoints.
Implemented functional capabilities include natural language understanding for intent recognition, multi-turn dialogue management, template-driven FAQ automation and configurable fallback workflows with human agent handoff. Operational scope covers digital customer service and online contact intake, with governance centered on content management, conversation routing rules, escalation policies and regular conversational model updates by the digital operations team. The configuration of EB AIDA(Chatbot) positions London North Eastern Railway to use Chatbots and Conversational AI for primary customer engagement on its website.
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London North Eastern Railway Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2025 | 2025 |
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London North Eastern Railway Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2024 | 2024 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2025 | 2025 |
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London North Eastern Railway CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2024 | 2024 |
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PR and Media Communication | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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London North Eastern Railway ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2025 | 2025 |
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London North Eastern Railway TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2025 | 2025 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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London North Eastern Railway PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2023 | 2023 |
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Test Automation Platform | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2018 | 2018 |
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London North Eastern Railway IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Network Management and Monitoring | IaaS |
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2020 | 2020 |
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London North Eastern Railway CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Security (AppSec) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at London North Eastern Railway
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by London North Eastern Railway Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from London North Eastern Railway IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the London North Eastern Railway digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD London North Eastern Railway Technographics
London North Eastern Railway is a Transportation organization based in United Kingdom,
with around 220 employees and annual revenues of $66.0 million.
London North Eastern Railway operates a diverse technology stack with applications such as
PayPal Braintree, Sapia AI and EB AIDA(Chatbot),
covering areas like Payment Processing, Video Interviewing, Interview Scheduling and Chatbots and Conversational AI.
London North Eastern Railway has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Sapia&Co and Enterprise Bot.
London North Eastern Railway recently adopted applications including
PayPal Braintree in 2025, EB AIDA(Chatbot) in 2025 and Google Workspace (Formerly Google G-Suite) in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of London North Eastern Railway’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates London North Eastern Railway’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete London North Eastern Railway technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.