List of Sapia AI Customers
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Australia
Since 2010, our global team of researchers has been studying Sapia AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sapia AI for Video Interviewing, Interview Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sapia AI for Video Interviewing, Interview Scheduling include: Woolworths Supermarkets, a Australia based Retail organisation with 197773 employees and revenues of $39.70 billion, Kmart Australia, a Australia based Retail organisation with 46000 employees and revenues of $8.08 billion, Joe & The Juice, a Denmark based Leisure and Hospitality organisation with 4000 employees and revenues of $1.00 billion, Benetas, a Australia based Healthcare organisation with 1954 employees and revenues of $140.0 million, London North Eastern Railway, a United Kingdom based Transportation organisation with 220 employees and revenues of $66.0 million and many others.
Contact us if you need a completed and verified list of companies using Sapia AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sapia AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Benetas | Healthcare | 1954 | $140M | Australia | Sapia&Co | Sapia AI | Video Interviewing,Interview Scheduling | 2024 | n/a |
In 2024, Benetas deployed Sapia AI as part of its Video Interviewing,Interview Scheduling tooling to support high volume recruitment activity. The implementation targeted AI screening and candidate assessment workflows to accelerate volume hiring of Care Workers and Nurses and to support critical roles in regional areas.
The Sapia AI implementation was delivered with a focus on screening and assessment capabilities typical of Video Interviewing,Interview Scheduling platforms, and included analysis and mapping of current and future state, project management, change management, user acceptance testing and training. The internal Project Capability Lead for People & Talent Systems managed configuration and ownership activities, and retained technical administration responsibilities alongside the organisation's CRM ATS PageUp and HRIS Tech1 to ensure alignment across talent systems.
Operational governance emphasized Talent Acquisition process redesign, workforce planning inputs, organisational design coordination, early careers and retention program interfaces, and stepped rollout with communication strategies and training for the Talent Acquisition team. UAT and configuration controls were applied to the Sapia AI deployment to embed screening workflows into Benetas recruiting operations and to provide a governed implementation pathway for subsequent People tech roadmap work.
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Joe & The Juice | Leisure and Hospitality | 4000 | $1.0B | Denmark | Sapia&Co | Sapia AI | Video Interviewing,Interview Scheduling | 2025 | n/a |
In 2025, Joe & The Juice implemented Sapia AI for Video Interviewing,Interview Scheduling to standardize frontline hiring across HR and retail hiring in its markets. The deployment focused on store-level recruitment and central HR screening workflows, aligning chat-based assessment with operational hiring processes across Joe's market footprint.
The Sapia AI rollout configured automated chat interviews that replaced CV-first screening, integrated personality insights, and enabled multilingual assessment options. Functional modules included chat interviewing, personality profiling, structured candidate feedback, and candidate scoring to support consistent shortlisting and interview scheduling.
Sapia AI was integrated with the ATS Recruitio to pass chat interview outcomes, personality insights, and candidate feedback into the existing applicant tracking workflow, enabling synchronized candidate records and scheduling actions. The integration supported operational continuity between store hiring teams and central HR, maintaining a single candidate record in Recruitio while surfacing chat assessment data to recruiters and hiring managers.
Governance centered on standardized chat interview templates and feedback loops for inclusion and candidate experience, with rollout coverage across HR and retail hiring teams. The case study reports concrete outcomes including a 26% reduction in screening time, a saving of about one recruiter day per week, improved inclusion and candidate feedback, and a 9.1 out of 10 candidate satisfaction rating.
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Kmart Australia | Retail | 46000 | $8.1B | Australia | Sapia&Co | Sapia AI | Video Interviewing,Interview Scheduling | 2023 | n/a |
In 2023, Kmart Australia implemented Sapia AI for Video Interviewing,Interview Scheduling as the standardized first-step assessment for frontline roles across Kmart and Target. The deployment introduced a mobile-first, chat-based interview as the initial screening touchpoint for every applicant, shifting the funnel away from CV screening and toward structured natural language responses captured in an untimed, text-based format.
The implementation configured Sapia AI to run a five-question, structured interview tuned to store-specific success traits such as customer focus, teamwork, learning agility, comfort in a high-paced environment and drive for results. Sapia AI’s scoring workflow was designed to be blind to CV and demographic data, producing explainable candidate recommendations and an automated personalised feedback report returned to every applicant regardless of outcome.
Operationally the solution was embedded into recruiter and hiring manager workflows so that shortlisted candidates arrive with structured, explainable insights rather than raw CV stacks. Recruiters were repositioned to focus on talent pooling, workforce planning and partnering with store leaders while hiring managers retained final decision authority, consistent with a human-in-the-loop co-pilot governance model. Kmart Group leaders were advised to integrate assessment outputs with HRIS workflows and to involve store operations early in design, and the program included monthly outcome monitoring as part of operational governance.
Outcomes reported by Kmart Group include a 73 percent reduction in time to hire, from an average of 44 days in 2023 to 11.8 days after rollout, retention approximately 2.5 times higher for AI-matched hires, First Nations representation among hires at 8.25 percent versus a 3 percent market benchmark, roughly 3.5 percent of hires identifying as having a disability, and a candidate satisfaction score of 9 out of 10. These results were achieved while ensuring consistent candidate experience and providing every applicant structured feedback via Sapia AI.
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Transportation | 220 | $66M | United Kingdom | Sapia&Co | Sapia AI | Video Interviewing,Interview Scheduling | 2023 | n/a |
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Retail | 197773 | $39.7B | Australia | Sapia&Co | Sapia AI | Video Interviewing,Interview Scheduling | 2020 | n/a |
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