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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Magnetek Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sitecore Legacy Sitecore CMS Web Content Management Content Management n/a 2013 2013
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Computer Talk Legacy ComputerTalk Ice Contact Center Call Center CRM n/a 2015 2015
In 2015, Magnetek implemented ComputerTalk Ice Contact Center in the Call Center category on Skype for Business to address a support workflow where voicemail was separate from the call queue and customers lacked a callback option. The implementation targeted the company customer support function and aimed to reduce repeated abandoned attempts where callers would call and hang up or reroute themselves to other departments. The deployment consolidated voicemail and queue handling so voicemail entries and live queue presence were coordinated, and a callback capability was enabled to preserve caller position in the queue. Configuration focused on queue entry and exit simplification, call queue orchestration, and routing to support technicians, establishing a unified inbound contact flow between voice messaging and live agent handling. Integration work centered on Skype for Business as the telephony and presence layer, allowing ComputerTalk Ice Contact Center to broker calls and callbacks into existing communications infrastructure. Operational coverage emphasized the technical support organization and other customer facing teams, creating a single contact path for customers instead of fragmented voicemail and disparate department routing. Governance and process changes formalized queue management rules and caller handling procedures to reduce repeated abandonment and improve customer confidence that they will be helped promptly. The ComputerTalk Ice Contact Center implementation opened the door to further productivity and process enhancements while simplifying day to day call handling for Magnetek support staff.
Marketing Automation CRM 2016 2016
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2017 2017
IT Decision Makers and Key Stakeholders at Magnetek
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Magnetek Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Magnetek Technographics

Magnetek is a Manufacturing organization based in United States, with around 450 employees and annual revenues of $150.0 million.

Magnetek operates a diverse technology stack with applications such as Microsoft 365, Sitecore CMS and ComputerTalk Ice Contact Center, covering areas like Collaboration, Web Content Management and Call Center.

Magnetek has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Sitecore and Computer Talk.

Magnetek recently adopted applications including GoDaddy in 2018, Lumen CDN in 2017 and ClickDimensions Marketing Automation in 2016, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Magnetek’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Magnetek’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Magnetek technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.