Milwaukee, 53051, WI,
United States
Magnetek Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Magnetek and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Magnetek employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Magnetek has purchased the following applications: Microsoft 365 for Collaboration in 2015, Sitecore CMS for Web Content Management in 2013, ComputerTalk Ice Contact Center for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Magnetek is running and its propensity to invest more and deepen its relationship with Microsoft , Sitecore , Computer Talk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Magnetek revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Magnetek intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Computer Talk | Legacy | ComputerTalk Ice Contact Center | Call Center | CRM | n/a | 2015 | 2015 |
In 2015, Magnetek implemented ComputerTalk Ice Contact Center in the Call Center category on Skype for Business to address a support workflow where voicemail was separate from the call queue and customers lacked a callback option. The implementation targeted the company customer support function and aimed to reduce repeated abandoned attempts where callers would call and hang up or reroute themselves to other departments.
The deployment consolidated voicemail and queue handling so voicemail entries and live queue presence were coordinated, and a callback capability was enabled to preserve caller position in the queue. Configuration focused on queue entry and exit simplification, call queue orchestration, and routing to support technicians, establishing a unified inbound contact flow between voice messaging and live agent handling.
Integration work centered on Skype for Business as the telephony and presence layer, allowing ComputerTalk Ice Contact Center to broker calls and callbacks into existing communications infrastructure. Operational coverage emphasized the technical support organization and other customer facing teams, creating a single contact path for customers instead of fragmented voicemail and disparate department routing.
Governance and process changes formalized queue management rules and caller handling procedures to reduce repeated abandonment and improve customer confidence that they will be helped promptly. The ComputerTalk Ice Contact Center implementation opened the door to further productivity and process enhancements while simplifying day to day call handling for Magnetek support staff.
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||