Maxicare Philippines
Maxicare Tower, 203 Salcedo, Legazpi Village,
Makati, 1229,
Philippines
Makati, 1229,
Philippines
632 7798 7770
Healthcare
Maxicare Philippines Technographics
Maxicare Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maxicare Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Maxicare Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maxicare Philippines has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, NICE inContact CXone Cloud CX Platform for Customer Experience in 2024, Akamai mPulse for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maxicare Philippines is running and its propensity to invest more and deepen its relationship with Google , Nice Systems , MediaMath or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maxicare Philippines revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maxicare Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maxicare Philippines Tech Stack and Enterprise Applications
Maxicare Philippines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Maxicare Philippines deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The cloud SaaS implementation was adopted to support an 1800 employee healthcare organization, providing centralized email, calendaring, document collaboration and video conferencing to corporate and administrative functions. The presence of Google Workspace (Formerly Google G-Suite) is observable on the Maxicare website, indicating organization-level provisioning for the company domain.
Configuration focused on core Collaboration modules including Gmail, Calendar, Drive, Docs and Meet to enable real-time editing, file storage, scheduling and virtual meetings. The deployment aligns with standard Google Workspace architecture, leveraging Google infrastructure and administration through the Google Admin console with organizational units and role-based account provisioning to manage access and settings. Operational coverage targeted internal communications, document workflows and meeting orchestration across the Philippines, with governance centered on centralized administration and policy enforcement within the Google Workspace environment.
|
Maxicare Philippines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE inContact CXone Cloud CX Platform | Customer Experience | CRM | n/a | 2024 | 2024 |
In 2024 Maxicare Philippines implemented NICE inContact CXone Cloud CX Platform to consolidate its contact center and member engagement channels, positioning the deployment within its Customer Experience agenda. The project was publicly recognized as a winner of NICE's Outstanding Cloud Realization award, signaling a successful consolidation of interaction handling onto CXone.
The implementation centered on the interaction-centric architecture of NICE inContact CXone Cloud CX Platform, with configuration workstreams that included cloud contact center provisioning, omnichannel interaction routing, self-service IVR and digital channel flows, and deployment of Enlighten AI capabilities for interaction analytics and automation. Configuration also covered quality management and workforce optimization workflows consistent with the platform's standard functional modules, enabling centralized monitoring and reporting across interaction types.
Operational coverage focused on contact center operations, member services, and claims support within the Philippines, consolidating disparate frontline channels into a single cloud platform. Integrations were implemented at the infrastructure level with telephony trunks and back-end business systems such as CRM and claims processing workflows to maintain existing member records and case routing, while preserving continuity of service for customer-facing functions.
Governance changes accompanied the technical rollout, with standardized interaction routing policies, centralized CX governance for channel orchestration, and revised agent quality assurance and scheduling processes to align with CXone workforce management capabilities. The deployment of NICE inContact CXone Cloud CX Platform and Enlighten AI supported a unified Customer Experience operating model for Maxicare Philippines and was explicitly recognized by NICE in 2024 as an Outstanding Cloud Realization winner.
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
Maxicare Philippines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020, Maxicare Philippines implemented Akamai mPulse for Application Performance Management on its public website. The implementation uses client-side instrumentation, embedding the Akamai mPulse beacon in page source to capture real user monitoring signals including page timing, resource timing, and single-page application events. Akamai mPulse was configured to collect browser-based RUM across customer touchpoints to provide continuous front-end performance telemetry.
Operational scope centered on the customer-facing site and positioned Akamai mPulse as the Application Performance Management tool for Maxicare Philippines's web channel, with collected telemetry routed to web operations and digital experience stakeholders. Governance included configuration of sampling rates, measurement thresholds, and reporting dashboards to support incident triage and performance monitoring workflows. The deployment emphasizes front-end performance visibility and browser-level metrics to inform web operations and digital experience management.
|
Maxicare Philippines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
Maxicare Philippines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Maxicare Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Maxicare Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maxicare Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maxicare Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Maxicare Philippines Technographics
Maxicare Philippines is a Healthcare organization based in Philippines,
with around 1800 employees and annual revenues of $200.0 million.
Maxicare Philippines operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), NICE inContact CXone Cloud CX Platform and Akamai mPulse,
covering areas like Collaboration, Customer Experience and Application Performance Management.
Maxicare Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Nice Systems and Akamai.
Maxicare Philippines recently adopted applications including
NICE inContact CXone Cloud CX Platform in 2024, Salesforce Marketing Cloud in 2022 and Twilio Sendgrid in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maxicare Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maxicare Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maxicare Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.