Mazda Australia
211A Wellington Rd,
Mulgrave, 3170, VIC,
Australia
Mulgrave, 3170, VIC,
Australia
61 1800 034 411
Automotive
Mazda Australia Technographics
Mazda Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mazda Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 316 Mazda Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mazda Australia has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, Genesys Cloud CX for Call Center in 2020, Oracle Hyperion for EPM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mazda Australia is running and its propensity to invest more and deepen its relationship with Oracle , Genesys , Momentive (formerly SurveyMonkey) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mazda Australia revenues, which have grown to $38.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mazda Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mazda Australia Tech Stack and Enterprise Applications
Mazda Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Mazda Australia migrated to Oracle Cloud ERP, implementing Oracle Cloud ERP for core financial operations and reporting. The migration moved the finance platform from Oracle E-Business Suite and centralized transactional finance activity under a single cloud-based application, supporting submission of results to Mazda Corporation in Japan.
Oracle Cloud ERP was configured as an ERP Financial solution to support general ledger control, maintenance of the chart of accounts, month-end close processes, journal processing and reconciliations, budget and forecast preparation, and statutory annual financial statement preparation. The Company Accountant role included maintaining the chart of accounts in Oracle Cloud ERP and implementing system changes to improve business processes, indicating active configuration and ongoing functional stewardship of financial modules.
Operational coverage centered on Mazda Australia finance operations based in Mulgrave, Victoria, with the system used to coordinate reporting to the parent company and to assist other internal departments with financial analysis and reporting. Integrations and data submission flows were oriented toward parent company consolidation and external audit support, reflecting cross-stakeholder information flows between Mazda Australia and Mazda Corporation.
Governance and process changes included formalizing month-end close ownership, reconciliations and reporting workflows within Oracle Cloud ERP, and a focus on user training and development of assistant accountants to sustain system accuracy. The Company Accountant also reported playing a key role in an earlier transition from Microsoft Dynamix AX to the current system, indicating successive platform consolidation efforts within the finance function.
|
Mazda Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, Mazda Australia deployed Genesys Cloud CX to extend its Call Center capabilities into its public website and customer engagement channels. Mazda Australia uses the Genesys Customer Experience Platform on its website to route inbound customer interactions, positioning Genesys Cloud CX as the primary cloud contact solution for digital and voice engagement.
The implementation centers on omnichannel routing and web engagement modules common to Call Center platforms, including web chat and browser based contact handling, automated call distribution and interactive voice response style self service where appropriate, and cloud hosted interaction recording and reporting. Genesys Cloud CX was configured to manage session routing and queueing, while providing real time and historical analytics for contact handling workflows.
Operational coverage is focused on Mazda Australia customer service and contact center operations within Australia, with the platform integrated directly into the corporate website to enable web initiated sessions and click to call flows. Governance and operational ownership are structured around a centralized CX operations function responsible for configuration, queue management and interaction policies, with service level workflows and agent routing managed through the cloud console.
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Tag Management | CRM |
|
2021 | 2021 |
|
Mazda Australia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Hyperion | EPM | EPM | n/a | 2018 | 2019 |
In 2018, Mazda Australia implemented Oracle Hyperion. The deployment used Oracle Hyperion EPM to centralize Variable Marketing budgeting and forecasting for Mazda Australia, supporting a VM Forecast and Budget program in excess of AUD 200 million and producing required reports and presentations for Mazda Corp in Japan.
The implementation focused on a VM module within Oracle Hyperion, reconfiguring Sales Plan and Forecast templates and correcting pricing formula errors including a Luxury Car Tax pricing model issue discovered in the Sales Plan and Forecast template. Teams developed new monthly Net Transaction Pricing models and a dynamic dashboard to simplify trend tracking, reduce manual entry error, and standardize reporting. The work included template remediation, pricing model validation, and documentation of standard operating procedures to shorten month-end processing.
Integration work was coordinated across Product, PMO, IT, and Learning & Development teams, with internal subject matter experts and an external consultant engaged on the Oracle Hyperion project to integrate VM reporting and pricing workflows. Operational coverage included State and National weekly and monthly sales activity reporting, pricing and monthly product support, and management of Mazda Outlet Store and Sales Hub reporting within the EPM environment.
Governance aligned Hyperion outputs to the National Manager Sales reporting line and to corporate submission requirements in Japan, with standardized templates and signoff processes. Explicit outcomes recorded during the program include reduction of VM month-end turnaround from five working days to two to three working days, identification and correction of the Luxury Car Tax pricing error, improved runout rates through dynamic pricing on facelift and aged stock, and the creation of dashboarded Net Transaction Pricing models that simplified processes and reduced manual errors.
|
Mazda Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Mazda Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
Mazda Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Mazda Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Mazda Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Manager Finance | Manager | Finance | |
|
|
|
Project Manager | Manager | Finance | |
|
|
|
Procurement Specialist | Manager | Procurement | |
|
|
|
CIO | CXO | Finance | |
|
|
|
Head of Finance & Company Secretary | Director | Finance | |
|
|
|
Head of Audit | Director | Finance | |
|
|
|
Head of Digital Innovation | Director | IT | |
|
|
|
Management Accountant | Manager | Finance | |
|
|
|
Company Accountant | Manager | Finance | |
|
|
|
Assistant Accountant | Manager | Finance | |
|
Apps Being Evaluated by Mazda Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mazda Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mazda Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mazda Australia Technographics
Mazda Australia is a Automotive organization based in Australia,
with around 316 employees and annual revenues of $38.0 million.
Mazda Australia operates a diverse technology stack with applications such as
Oracle Cloud ERP, Genesys Cloud CX and Oracle Hyperion,
covering areas like ERP Financial, Call Center and EPM.
Mazda Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Genesys.
Mazda Australia recently adopted applications including
Tealium IQ Tag Management in 2021, Microsoft Azure Monitor in 2021 and Lumen Cloud (ex CenturyLink) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mazda Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mazda Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mazda Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.