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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Mercedes-Benz Toowong Australia Tech Stack and Enterprise Applications

Mercedes-Benz Toowong Australia AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
Mercedes-Benz Toowong Australia SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
PTV Group Legacy PTV Route Optimiser Fleet Management SCM n/a 2018 2018
Mercedes-Benz Toowong Australia CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Dealer Drive Legacy Dealer Drive Dealership CRM Automotive Dealership CRM CRM n/a 2013 2013
In 2013, Mercedes‑Benz Toowong implemented Dealer Drive Dealership CRM, deploying an Automotive Dealership CRM at its Toowong site in Queensland, Australia. The rollout went live in October 2013 and established Dealer Drive Dealership CRM as the primary system for customer record management across the dealership. The implementation focused on standardizing test drive workflows, logging and assignment of service loan vehicles, and capturing consolidated customer data to support sales and service workflows. Dealer Drive Dealership CRM was configured to provide role-based access for front desk, service advisors, and sales staff, and to generate operational reporting used in day-to-day management. Operational scope covered sales and fixed operations within the single Toowong dealership, with the application used to improve staff accountability and to centralize customer interaction records. The deployment emphasized transactional capture at point of contact, automated test drive and loan vehicle status tracking, and consolidated customer profiles to support follow up and service history visibility. Governance changes included standardized data entry processes and responsibility assignment for test drive approvals and loan vehicle sign out, increasing visibility for management. Mercedes‑Benz Toowong reports substantial time and cost savings and more timely management reporting since adopting Dealer Drive in October 2013.
Data Management Platform CRM 2020 2020
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2018 2018
Tag Management CRM 2020 2020
Mercedes-Benz Toowong Australia IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2019 2019

IT Decision Makers and Key Stakeholders at Mercedes-Benz Toowong Australia

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Mercedes-Benz Toowong Australia Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercedes-Benz Toowong Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercedes-Benz Toowong Australia digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Mercedes-Benz Toowong Australia Technographics
Mercedes-Benz Toowong Australia is a Automotive organization based in Australia, with around 50 employees and annual revenues of $50.0 million.
Mercedes-Benz Toowong Australia operates a diverse technology stack with applications such as LiveChat, PTV Route Optimiser and Dealer Drive Dealership CRM, covering areas like Chatbots and Conversational AI, Fleet Management and Automotive Dealership CRM.
Mercedes-Benz Toowong Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveChat, Inc., PTV Group and Dealer Drive.
Mercedes-Benz Toowong Australia recently adopted applications including Adobe Audience Manager in 2020, Adobe Launch in 2020 and Adobe Analytics Cloud in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercedes-Benz Toowong Australia’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Mercedes-Benz Toowong Australia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercedes-Benz Toowong Australia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.