Midland Industries
9311 Troost Ave,
Kansas City, 64131, MO,
United States
Kansas City, 64131, MO,
United States
1 888-821-5725
Distribution
Midland Industries Technographics
Midland Industries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Midland Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Midland Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Midland Industries has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2018, Olark Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Midland Industries is running and its propensity to invest more and deepen its relationship with Epicor , Olark , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Midland Industries revenues, which have grown to $156.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Midland Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Midland Industries Tech Stack and Enterprise Applications
Midland Industries ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Midland Industries implemented Epicor Prophet 21 as its Distribution ERP to consolidate and standardize core distribution operations across the business. The deployment focused on centralizing order to cash, inventory management, purchasing, warehouse operations and financial ledgers to support the company distribution model, and coincided with the tenure of the Chief Technology Officer from December 2018 through March 2023 who lists Prophet 21 and process improvement among core skills and served as an internal governance sponsor.
Epicor Prophet 21 was configured around standard Distribution ERP modules including order management, inventory control, purchasing workflows, warehouse operations, pricing and customer management, and general ledger financials, with business rules and role based access aligned to distribution functional needs. The rollout emphasized process standardization and formalized governance combining IT ownership with business function stewards in purchasing, operations, sales and finance to manage configuration changes and continuous process improvement workstreams.
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Midland Industries AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Midland Industries implemented Olark Live Chat. Olark Live Chat was deployed as a Chatbots and Conversational AI solution embedded on the Midland Industries website to handle inbound web inquiries for its distribution operations. The implementation targets website-based customer engagement across sales inquiries and post-sales support for a company with roughly 250 employees.
The deployment uses a client-side embedded chat widget paired with Olark's cloud-hosted operator console and administrative interface, creating a lightweight SaaS architecture that avoids on-premise components. Functional capabilities implemented include real-time messaging, visitor monitoring and presence indicators, templated canned responses, chat transcript capture, and routing of conversations to sales and support queues. Operational ownership was centralized within the customer support organization, with new chat handling workflows, operator roles, and training established to manage web leads and support cases.
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Midland Industries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Midland Industries implemented Microsoft 365 to support Collaboration across the organization. Midland Industries, a 250-employee United States distribution company, shows Microsoft 365 usage traces on its public website midlandindustries.com confirming public tenant adoption of the platform.
Microsoft 365 was configured to deliver core Collaboration capabilities including enterprise email, real-time chat and meetings, centralized document libraries and cloud file sync with co-authoring to standardize content creation and team collaboration. The deployment leverages Microsoft 365 application suites and services to provide unified communication and document management consistent with Collaboration category workflows.
Operational coverage spans core business functions such as operations, sales and administrative teams, with IT-managed provisioning, tenant-level policy enforcement and role-based access controls to govern collaboration and information lifecycle. Public site evidence of Microsoft 365 usage indicates the platform supports both internal collaboration and outward-facing content workflows.
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Midland Industries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Midland Industries PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Midland Industries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Midland Industries CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Midland Industries
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Midland Industries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Midland Industries IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Midland Industries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Midland Industries Technographics
Midland Industries is a Distribution organization based in United States,
with around 250 employees and annual revenues of $156.0 million.
Midland Industries operates a diverse technology stack with applications such as
Epicor Prophet 21, Olark Live Chat and Microsoft 365,
covering areas like Distribution ERP, Chatbots and Conversational AI and Collaboration.
Midland Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Olark and Microsoft.
Midland Industries recently adopted applications including
Zoominfo Clickagy in 2022, Zoominfo Platform in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Midland Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Midland Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Midland Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.