Moss Bros
Moss Bros Technographics
Moss Bros Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Moss Bros and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Moss Bros employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Moss Bros has purchased the following applications: MHR iTrent HR for Core HR in 2018, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2020, Appointedd for Online Meeting Scheduling in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Moss Bros is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Zellis , The Access Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Moss Bros revenues, which have grown to $165.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Moss Bros intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Moss Bros Tech Stack and Enterprise Applications
Moss Bros HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Zellis ResourceLink HR | MHR iTrent HR | Core HR | HCM | n/a | 2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2020 | 2020 |
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Moss Bros AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Moss Bros implemented Freshdesk Messaging (Formerly Freshchat) on their website. The deployment maps to the Chatbots and Conversational AI category and was provisioned as a web chat experience on moss.co.uk to support online storefront engagement in the United Kingdom.
The implementation configured the Freshdesk Messaging chat widget to host automated conversational flows, proactive messaging triggers, and reusable canned responses to address common customer queries. Moss Bros enabled live agent routing and human handover workflows, retained session transcripts, and activated conversational analytics to surface repeatable issues and inform response scripting. Configuration focused on channel orchestration, message templates, and real time operator presence to reduce manual triage for front line agents.
Operational ownership is with online customer service and e commerce teams, with governance defined by chat response SLAs, role based agent routing, and scripted escalation paths. The deployment standardized intake of web channel contacts and embedded Freshdesk Messaging into customer contact handling for order and post sales support. Training and workflow updates emphasized consistent conversational workflows and transcript driven quality reviews for agents.
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Moss Bros Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appointedd | Legacy | Appointedd | Online Meeting Scheduling | Collaboration | n/a | 2020 | 2020 |
In 2020, Moss Bros deployed Appointedd as its Online Meeting Scheduling platform to centralize customer bookings for tailoring and in-store services. The program addressed an immediate need to reassure shoppers about in-store safety, a priority stressed by Retail Director Ian Shaw.
Appointedd was configured to support bookable appointment types for bespoke tailoring, customer-facing booking flows, staff calendar management, capacity controls, customer intake forms and automated confirmation and reminder notifications. The implementation used Appointedd's scheduling and booking interfaces to organize service slots, manage staff availability and enforce appointment windows for safe customer throughput.
Operational coverage focused on store-level retail teams and managers who used the Appointedd console to publish availability, manage bookings and adjust capacity controls in line with safety policies. The solution was provisioned as a cloud-hosted Online Meeting Scheduling application integrated into store scheduling workflows and customer-facing booking touchpoints rather than tied to a specific named back-end system.
Governance actions included standardizing booking policies, training store staff on appointment handling and embedding safety messaging into the customer booking experience. As Moss Bros stated, "Appointedd enables us to streamline bookable appointments for any tailoring service, giving our customers confidence that the store represents a safe environment," Ian Shaw Retail Director Moss Bros.
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Moss Bros Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Moss Bros eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2016 | 2016 |
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Moss Bros CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Moss Bros IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Moss Bros CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Moss Bros
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Moss Bros Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Moss Bros IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Moss Bros digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Moss Bros Technographics
Moss Bros is a Retail organization based in United Kingdom,
with around 900 employees and annual revenues of $165.0 million.
Moss Bros operates a diverse technology stack with applications such as
MHR iTrent HR, Freshdesk Messaging (Formerly Freshchat) and Appointedd,
covering areas like Core HR, Chatbots and Conversational AI and Online Meeting Scheduling.
Moss Bros has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), Freshworks and Appointedd.
Moss Bros recently adopted applications including
FreshDesk Customer Support in 2022, Algolia Search in 2021 and Coveo Qubit CommerceAI in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Moss Bros’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Moss Bros’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Moss Bros technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.