New Look
New Look Technographics
New Look Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New Look and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 New Look employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Look has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2011, ResNexus Booking for Reservation and Booking Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Look is running and its propensity to invest more and deepen its relationship with SAP , Klarna , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Look revenues, which have grown to $1.11 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Look intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New Look Tech Stack and Enterprise Applications
New Look ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021 New Look implemented SAP S/4 HANA as its ERP Financial platform. The deployment was executed as a cloud ERP implementation focused on finance functions at New Look UK Limited, Weymouth, supporting Group and Subsidiary financial reporting and centralized accounting processes.
Configuration and functional scope concentrated on Financial Accounting and Group Accounting capabilities within SAP S/4 HANA to support monthly, quarterly and yearly accounts preparation in accordance with IFRS, consolidation workflows, and detailed balance sheet reconciliation. Core functional workflows included month end close orchestration, balance sheet review cycles coordinated across finance team members, and structured delivery of audit information for interim and year end audits.
Operational coverage emphasized the UK finance organization and collaboration with internal and external customers and auditors. Testing of the SAP S/4 HANA cloud system was performed by finance personnel, including a Senior Financial Accountant, and the rollout included close team-level coordination with a finance team responsible for balance ownership and control execution.
Governance was structured around finance ownership for account preparation, reconciliation controls, and audit evidence delivery, with role definitions to support IFRS compliant reporting and recurring review processes. Process mapping and control alignment were integral to the implementation, enabling finance to coordinate audit readiness and ongoing month end responsibilities under the SAP S/4 HANA environment.
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Payment Processing | ERP |
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2021 | 2021 |
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New Look HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2011 | 2011 |
In 2011, New Look implemented UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance to centralize time capture and operational controls for its timekeeping processes. The implementation emphasized role administration of all Kronos time and attendance related details, ensuring that the Time and Attendance department achieved the highest possible level of accuracy and data integrity within all inputs and outputs. Configuration and operational design positioned UKG Workforce Central Timekeeper as the primary system for employee time records and exception adjudication.
Configuration work focused on standard Time and Attendance capabilities including time capture and punch management, exception handling, rules based time calculations, scheduling support, and reporting to produce payroll ready exports. Governance centered on a dedicated role administration function responsible for permissions, data validation routines, audit trails, and standardized input and output formats to preserve data integrity. Operational coverage concentrated on the Time and Attendance department with documented processes for daily adjudication and period close preparation within UKG Workforce Central Timekeeper rather than naming external integrations or implementation partners.
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Workforce Management | HCM |
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2011 | 2011 |
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New Look ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResNexus | Legacy | ResNexus Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 New Look implemented ResNexus Booking as a customer-facing solution on its website, deploying ResNexus Booking to provide online reservation capabilities under the Reservation and Booking Management category. The deployment is framed as a web-embedded booking interface delivered alongside New Look's digital storefront, positioning the application within the e-commerce channel for customer appointment and reservation flows.
ResNexus Booking was implemented to expose standard Reservation and Booking Management capabilities, including an online booking widget for customers, availability and capacity controls, booking lifecycle management, and a web-based administrative console for schedule configuration and reservation record management. The implementation emphasizes front-end booking orchestration and back-office booking administration, enabling structured capture of customer reservations and centralized schedule configuration.
Operational coverage centers on New Look's website and supporting back-office booking administration used by store teams, with the system serving the customer service, e-commerce, and store operations functions. Governance appears oriented around digital commerce operations and booking administration workflows, with configuration, schedule management, and reservation handling managed through the ResNexus Booking administrative interfaces.
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Retail Management | ERP Services and Operations |
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2018 | 2018 |
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Retail Management | ERP Services and Operations |
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2016 | 2017 |
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Retail Management | ERP Services and Operations |
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2016 | 2016 |
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New Look Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Data Warehouse | Analytics and BI |
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2016 | 2017 |
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New Look Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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New Look Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2014 | 2014 |
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New Look eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2022 | 2023 |
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Personalization and Product Recommendations | eCommerce |
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2012 | 2012 |
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New Look CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2022 | 2023 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Listing Management | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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New Look ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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New Look Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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New Look PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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New Look IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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New Look CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at New Look
| First Name | Last Name | Title | Function | Department | Phone | |
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Head Of Supply Chain | Director | Supply Chain | |
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IT Director/CIO | Director | IT | |
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Global Head of Services | Director | Finance | |
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Head of IT Delivery | Director | IT | |
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Head Of Finance | Director | Finance | |
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General Accounting Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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IT Procurement Manager | Manager | Procurement | |
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Head of Finance | Director | Finance | |
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Head of Procurement | Director | Procurement | |
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Senior Procurement Manager | Manager | Procurement | |
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Senior Procurement Manager | Manager | Procurement | |
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Senior Operations Manager | Manager | Operations | |
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Head of People Operations | Director | HR | |
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Regional HR Manager | Manager | HR | |
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HR Operations Manager | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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Head of IT Technology | Director | IT | |
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Group IT Director | Director | IT | |
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IT Programme Manager | Manager | IT | |
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Head Of Merchandising | Director | Finance | |
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Director Of Ecommerce | Director | Finance | |
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Senior CRM Manager | Manager | IT | |
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Chief Technology Officer | CXO | IT | |
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Digital Project Manager (SAP Hybris) | Manager | IT | |
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Director Of Ecommerce | Director | Finance | |
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IT Service Operations Manager | Manager | IT | |
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Head of E-Commerce | Director | Finance | |
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CRM Manager | Manager | IT | |
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Senior Support Manager & Customer Engagement | Manager | Customer Service | |
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Customer Service Junior Manager | Manager | Customer Service | |
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CRM Manager | Manager | Customer Service | |
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CRM and Digital Marketing Executive | CXO | Marketing | |
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Business Intelligence and Application Development Manager | Manager | IT | |
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Analytics Implementation Manager | Manager | IT | |
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Senior Analytics Manager | Manager | Finance | |
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Head of Technology and Customer Platforms | Director | Customer Service | |
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Chief Customer Officer | CXO | Customer Service | |
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Senior Analytics Manager, Customer, Loyalty Analytics | Manager | Customer Service | |
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Customer Care Team Lead | Manager | Customer Service | |
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Apps Being Evaluated by New Look Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New Look IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New Look digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD New Look Technographics
New Look is a Retail organization based in United Kingdom,
with around 10000 employees and annual revenues of $1.11 billion.
New Look operates a diverse technology stack with applications such as
SAP S/4 HANA, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) and ResNexus Booking,
covering areas like ERP Financial, Time and Attendance and Reservation and Booking Management.
New Look has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and ResNexus.
New Look recently adopted applications including
Microsoft Azure Cloud Services in 2024, SAP Commerce Cloud (ex Hybris) in 2023 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New Look’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New Look’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New Look technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.