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NHS Business Services Authority

Stella House, Goldcrest Way, Newburn Riverside,
Newcastle upon Tyne, NE15 8NY,
United Kingdom

https://www.nhsbsa.nhs.uk/

44 19 1283-8924

Government

NHS Business Services Authority Technographics

NHS Business Services Authority Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by NHS Business Services Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4566 NHS Business Services Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that NHS Business Services Authority has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2006, Oracle E-Business Suite HRMS for Core HR in 2006, Amazon Augmented AI for ML and Data Science Platforms in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems NHS Business Services Authority is running and its propensity to invest more and deepen its relationship with Oracle , Verint Systems , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing NHS Business Services Authority revenues, which have grown to $976.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NHS Business Services Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

NHS Business Services Authority Data, Technology Stack, and Enterprise Applications

ERP Financial Management

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Oracle	Legacy	Oracle E-Business Suite	ERP Financial	ERP Financial Management	n/a	2006	2008
			ERP Financial	ERP Financial Management		2025	2027

HCM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Oracle	Legacy	Oracle E-Business Suite HRMS	Core HR	HCM	n/a	2006	2008
			Payroll	HCM		2006	2008
			Workforce Management	HCM		2018	2018

AI Development

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Amazon Web Services (AWS)	Legacy	Amazon Augmented AI	ML and Data Science Platforms	AI Development	n/a	2020	2020	In 2020, NHS Business Services Authority implemented Amazon Augmented AI, Apps Category . NHS BSA paired Amazon Augmented AI with Amazon Textract to human-review OCR outputs from millions of paper prescriptions and healthcare documents, concentrating on healthcare payment and document processing in the United Kingdom. The deployment explicitly targeted payment and claims processing functions to improve accuracy for payment and claims processing. Amazon Augmented AI was configured as a human review workflow that routes low confidence machine learning predictions to reviewers. Confidence thresholding and a review interface presented Amazon Textract OCR outputs alongside predicted fields for human judgement and correction, focusing verification on key payment and claims data elements. The configuration standardized review steps and annotation practices to reduce variation in corrective actions. Integrations included Amazon Textract for OCR extraction, with extracted text and field predictions delivered into Amazon Augmented AI review queues. Corrected outputs were returned to downstream payment and claims processing workflows within NHS BSA operational systems after human verification. The operational scope was the United Kingdom and covered healthcare document types such as prescriptions and claims forms, processing millions of pages. Governance established human judgement as the control point for low confidence predictions, creating an exception routing workflow for clerical review and verification. The ability to apply human judgement to low confidence machine learning predictions increased trust and reduced manual error, improving accuracy for payment and claims processing as reported.

AI-Powered Application

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Chatbots and Conversational AI	AI-Powered Application		2018	2018

Analytics and BI

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Analytics and BI	Analytics and BI		2018	2018
			Data Warehouse	Analytics and BI		2021	2022

Collaboration

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Audio Video and Web Conferencing	Collaboration		2020	2020
			Collaboration	Collaboration		2015	2015
			PBX, VoiP and Phone Systems	Collaboration		2015	2015

Content Management

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Web Content Management	Content Management		2020	2020

CRM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Call Center	CRM		2018	2018
			CRM	CRM		2020	2020
			Customer Experience	CRM		2018	2018
			Customer Support	CRM		2022	2022
			Marketing Automation	CRM		2018	2018

ITSM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			IT Service Management	ITSM		2017	2017

IaaS

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Application Hosting and Computing Services	IaaS		2018	2018
			Application Hosting and Computing Services	IaaS		2020	2020
			Content Delivery Network	IaaS		2020	2020

IT Decision Makers and Key Stakeholders at NHS Business Services Authority

First Name	Last Name	Title	Function	Department	Email	Phone
No data found

Show All Contacts

Apps Being Evaluated by NHS Business Services Authority Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

FAQ - APPS RUN THE WORLD NHS Business Services Authority Technographics

NHS Business Services Authority is a Government organization based in United Kingdom, with around 4566 employees and annual revenues of $976.0 million.

NHS Business Services Authority operates a diverse technology stack with applications such as Oracle E-Business Suite, Oracle E-Business Suite HRMS and Amazon Augmented AI, covering areas like ERP Financial, Core HR and ML and Data Science Platforms.

NHS Business Services Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle and Amazon Web Services (AWS).

NHS Business Services Authority recently adopted applications including Oracle Cloud ERP in 2025, ServiceNow Customer Service Management in 2022 and Datactics in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of NHS Business Services Authority’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates NHS Business Services Authority’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete NHS Business Services Authority technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.