AI Buyer Insights:

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

NHS Business Services Authority
Location
Stella House, Goldcrest Way, Newburn Riverside,
Newcastle upon Tyne, NE15 8NY,
United Kingdom
Website
https://www.nhsbsa.nhs.uk/
Phone
44 19 1283-8924
Artw industry
Government
Employee
Revenue

NHS Business Services Authority Technographics

NHS Business Services Authority Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by NHS Business Services Authority and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4566 NHS Business Services Authority employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that NHS Business Services Authority has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2006, Oracle E-Business Suite HRMS for Core HR in 2006, Amazon Augmented AI for ML and Data Science Platforms in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems NHS Business Services Authority is running and its propensity to invest more and deepen its relationship with Oracle , Verint Systems , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing NHS Business Services Authority revenues, which have grown to $976.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NHS Business Services Authority intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

NHS Business Services Authority Tech Stack and Enterprise Applications

NHS Business Services Authority ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle E-Business Suite ERP Financial ERP n/a 2006 2008
In 2006 NHS Business Services Authority implemented Oracle E-Business Suite as its ERP Financial platform. The ISFE runs on Oracle E-Business Suite 12.2 and has acted as the core finance engine supporting statutory accounting, supplier payments, and central NHS finance workflows within the authority. Configuration and modules were focused on standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, fixed assets, financial close controls, and reporting, with batch processing and reconciliations aligned to public sector fiscal cycles. Oracle E-Business Suite configuration emphasized role based access, chart of accounts alignment for NHS reporting, and ledger to subledger reconciliation processes to meet audit and compliance requirements. The ISFE is expected to migrate to Oracle Fusion Cloud Financials, and NHS England anticipates a new cloud-based finance service capable of integrating the ERP platform with technologies and automated processes to exploit the unique benefits of cloud-based services. Planning for that migration centers on preserving statutory reporting and audit trails while replatforming core financial ledgers and converting on-premise batch workflows to cloud orchestration. Governance and rollout considerations prioritize centralized financial controls, phased data cutover, and automated approval workflows to maintain auditability during coexistence between Oracle E-Business Suite and the anticipated Oracle Fusion Cloud Financials environment. Oracle E-Business Suite remains the active application and a focal point for continuity, integration planning, and future cloud transition activities.
ERP Financial ERP 2025 2027
NHS Business Services Authority HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle E-Business Suite HRMS Core HR HCM n/a 2006 2008
In 2006, NHS Business Services Authority implemented Oracle E-Business Suite HRMS to serve its Core HR needs. Oracle E-Business Suite HRMS is the operational platform for payroll and HR functions at NHSBSA, with payroll and HR explicitly hosted on Oracle eBusiness Suite and a contract that runs until 31 August 2025. The implementation is centrally procured on behalf of the NHS by the NHSBSA, which is reflected in procurement disclosures that do not show a unique identifiable cost for the NHSBSA for the Oracle E-Business Suite HRMS platform. Finance processing is governed under a separate Integra Centros agreement, which is ongoing with annual ordering and a right to terminate on notice and carries a recorded cost of £105,000. Governance therefore separates Core HR and payroll on Oracle E-Business Suite HRMS from finance services, indicating centralized contract management for HR systems and segmented procurement for finance.
Payroll HCM 2006 2008
Workforce Management HCM 2018 2018
NHS Business Services Authority AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon Augmented AI ML and Data Science Platforms AI Development n/a 2020 2020
In 2020, NHS Business Services Authority implemented Amazon Augmented AI, Apps Category . NHS BSA paired Amazon Augmented AI with Amazon Textract to human-review OCR outputs from millions of paper prescriptions and healthcare documents, concentrating on healthcare payment and document processing in the United Kingdom. The deployment explicitly targeted payment and claims processing functions to improve accuracy for payment and claims processing. Amazon Augmented AI was configured as a human review workflow that routes low confidence machine learning predictions to reviewers. Confidence thresholding and a review interface presented Amazon Textract OCR outputs alongside predicted fields for human judgement and correction, focusing verification on key payment and claims data elements. The configuration standardized review steps and annotation practices to reduce variation in corrective actions. Integrations included Amazon Textract for OCR extraction, with extracted text and field predictions delivered into Amazon Augmented AI review queues. Corrected outputs were returned to downstream payment and claims processing workflows within NHS BSA operational systems after human verification. The operational scope was the United Kingdom and covered healthcare document types such as prescriptions and claims forms, processing millions of pages. Governance established human judgement as the control point for low confidence predictions, creating an exception routing workflow for clerical review and verification. The ability to apply human judgement to low confidence machine learning predictions increased trust and reduced manual error, improving accuracy for payment and claims processing as reported.
NHS Business Services Authority AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Chatbots and Conversational AI AI-Powered Application 2018 2018
NHS Business Services Authority Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2018 2018
Data Warehouse Analytics and BI 2021 2022
NHS Business Services Authority Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2020 2020
Collaboration Collaboration 2015 2015
PBX, VoiP and Phone Systems Collaboration 2015 2015
NHS Business Services Authority Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2020 2020
NHS Business Services Authority CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2018 2018
CRM CRM 2020 2020
Customer Experience CRM 2018 2018
Customer Support CRM 2022 2022
Marketing Automation CRM 2018 2018
NHS Business Services Authority ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2017 2017
NHS Business Services Authority IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at NHS Business Services Authority

First Name Last Name Title Function Department Email Phone
Head of Innovation and Customer Experience Director Customer Service
Senior Service Delivery Manager Manager Operations
Business Innovation & Customer Experience Manager Manager Customer Service
Head of Customer Operations Director Customer Service
Digital Systems Training Lead Manager IT
Finance Systems and Improvement manager Manager IT
Finance Transformation Lead Manager IT
Head of Finance Transformation Director IT
Application Team Manager Manager IT
Show All Contacts

Apps Being Evaluated by NHS Business Services Authority Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NHS Business Services Authority IT executives and key decision makers. This section highlights NHS Business Services Authority's latest recorded technology evaluations, including Verint Workforce Management for Workforce Management on 2025-12-03, Oracle Peoplesoft Pension Administration for Pension Administration on 2025-10-31, and SAP SuccessFactors Employee Central Global Benefits for Benefits Administration on 2025-10-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NHS Business Services Authority digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2025-12-03 NHS Business Services Authority Evaluated Verint Systems Verint Workforce Management Workforce Management HCM
2025-10-31 NHS Business Services Authority Evaluated Oracle Oracle Peoplesoft Pension Administration Pension Administration HCM
2025-10-31 NHS Business Services Authority Evaluated SAP SAP SuccessFactors Employee Central Global Benefits Benefits Administration HCM
2025-08-19 NHS Business Services Authority Evaluated IT Service Management ITSM
FAQ - APPS RUN THE WORLD NHS Business Services Authority Technographics
NHS Business Services Authority is a Government organization based in United Kingdom, with around 4566 employees and annual revenues of $976.0 million.
NHS Business Services Authority operates a diverse technology stack with applications such as Oracle E-Business Suite, Oracle E-Business Suite HRMS and Amazon Augmented AI, covering areas like ERP Financial, Core HR and ML and Data Science Platforms.
NHS Business Services Authority has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle and Amazon Web Services (AWS).
NHS Business Services Authority recently adopted applications including Oracle Cloud ERP in 2025, ServiceNow Customer Service Management in 2022 and Datactics in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NHS Business Services Authority’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates NHS Business Services Authority’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NHS Business Services Authority technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.