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NHS Grampian
Location
Summerfield House, 2 Eday Rd,
Aberdeen, AB15 6RE,
United Kingdom
Website
https://www.nhsgrampian.org/
Phone
44 34 5456-6000
Artw industry
Non Profit
Employee
Revenue

NHS Grampian Technographics

NHS Grampian Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by NHS Grampian and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 NHS Grampian employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that NHS Grampian has purchased the following applications: IBM Maximo for Enterprise Asset Management in 2025, CIVIC Ffora for Web Content Management in 2020, Datatrack Eclipse CMS4 for Call Center in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems NHS Grampian is running and its propensity to invest more and deepen its relationship with IBM , CIVIC Computing , Datatrack or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing NHS Grampian revenues, which have grown to $2.01 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NHS Grampian intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

NHS Grampian Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IBM Legacy IBM Maximo Enterprise Asset Management ERP Services and Operations n/a 2025 2025
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CIVIC Computing Legacy CIVIC Ffora Web Content Management Content Management n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Datatrack Legacy Datatrack Eclipse CMS4 Call Center CRM n/a 2016 2016
In 2016 NHS Grampian deployed Datatrack Eclipse CMS4 as a Call Center application to centralize call handling, alarm monitoring and remote access for its telecoms estate across healthcare sites in Scotland. The implementation positioned Datatrack Eclipse CMS4 as the primary tool for telecoms visibility and operational fault-finding, aligning the application to clinical site availability and estate support functions. The deployment implemented core Call Management, Alarm Management and Remote Access capabilities, using real-time call logging, alarm dashboards and remote session access to support diagnosis and escalation workflows. Datatrack Eclipse CMS4 was configured to surface alarm events and call records to technical support teams, enabling structured incident intake, prioritization and follow-up inside established telecoms operations processes. Operational coverage extended across NHS Grampian healthcare sites in Scotland, impacting telecoms operations, IT support and facilities teams responsible for fault resolution and service continuity. The implementation emphasized centralized visibility and remote troubleshooting to reduce the need for on-site triage, and it integrated operational terminology and workflows typical of Call Center systems to support incident routing and escalation. Reported outcomes from the public testimonial include improved visibility of sites and faster problem detection following the Datatrack Eclipse CMS4 deployment. The narrative links NHS Grampian, Datatrack Eclipse CMS4, Call Center and telecoms operations as the primary relationship driving improved fault-finding across the estate.
Tag Management CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2024 2024
IT Decision Makers and Key Stakeholders at NHS Grampian
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by NHS Grampian Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD NHS Grampian Technographics

NHS Grampian is a Non Profit organization based in United Kingdom, with around 13000 employees and annual revenues of $2.01 billion.

NHS Grampian operates a diverse technology stack with applications such as IBM Maximo, CIVIC Ffora and Datatrack Eclipse CMS4, covering areas like Enterprise Asset Management, Web Content Management and Call Center.

NHS Grampian has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as IBM, CIVIC Computing and Datatrack.

NHS Grampian recently adopted applications including IBM Maximo in 2025, Microsoft Azure Cloud Services in 2024 and CIVIC Ffora in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of NHS Grampian’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates NHS Grampian’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete NHS Grampian technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.