List of Datatrack Eclipse CMS4 Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Datatrack Eclipse CMS4 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Datatrack Eclipse CMS4 for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Datatrack Eclipse CMS4 for Call Center include: British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, Lumen Technologies, a United States based Communications organisation with 25000 employees and revenues of $12.28 billion, BNP Paribas UK, a United Kingdom based Banking and Financial Services organisation with 8000 employees and revenues of $4.50 billion, NHS Grampian, a United Kingdom based Non Profit organisation with 13000 employees and revenues of $2.01 billion and many others.
Contact us if you need a completed and verified list of companies using Datatrack Eclipse CMS4, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Datatrack Eclipse CMS4 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BNP Paribas UK | Banking and Financial Services | 8000 | $4.5B | United Kingdom | Datatrack | Datatrack Eclipse CMS4 | Call Center | 2016 | n/a | In 2016, BNP Paribas UK implemented Datatrack Eclipse CMS4 in a Call Center deployment to centralize call data reporting and operational monitoring. Datatrack Eclipse CMS4 was configured to ingest CDR streams from a single Cisco Unified Communications Manager cluster supporting over 12,000 endpoints across EMEA, providing consolidated call reporting and session visibility for trading voice and enterprise telephony operations. Datatrack Eclipse CMS4 configuration emphasized CDR aggregation and call management capabilities, with modules for call reporting, agent-level call tracking and administration, voicemail and fax event correlation, and call recording linkage. The implementation supported setup and provisioning workflows for Cisco Agent desktop users and administrators, and accommodated conferencing, fax routing, hunt group and single number reach configurations. Integrations were executed with on-premises and softphone systems explicitly including Cisco Unified Communications Manager, Nice Call Recording, ServiceNow, Alcatel Lucent DECT systems, Cipc Softphone, Cisco click to call, Cisco Jabber, Lync, Skype for Business and Kurmi provisioning tools. Operational coverage spanned trading floors, back office teams and VIP user support across EMEA, with the Datatrack Eclipse CMS4 instance serving as the authoritative source for CDR-based operations and reporting. Day to day governance centered on BAU fault ticketing and service request handling, fault analysis through to resolution, new joiner provisioning, conferencing and voicemail administration, and coordination with local carriers for line provisioning. The implementation aligned call reporting and operational workflows with existing voice support practices, including headset and fax device lifecycle tasks, bespoke client call pickup and hunt group configurations, and integration points to call recording workflows. | |
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Datatrack | Datatrack Eclipse CMS4 | Call Center | 2000 | n/a | In 2000 British Telecom implemented Datatrack Eclipse CMS4. The deployment used Datatrack's hosted Call Management System co-located in a BT Network Operations Center to support BT Global and various end customers, with the Datatrack Eclipse CMS4 Call Center serving as the primary platform for call management, reporting and billing. The implementation emphasized core Call Center capabilities, including call routing and management workflows, centralized reporting, and billing reconciliation modules delivered from a hosted architecture. Configuration focused on operational monitoring and tenant segregation to support multiple end customers from a single co-located instance in the BT NOC, reflecting a service provider oriented operational model. Operational coverage extended across BT Global customer engagements and contact center operations, where the system supported service delivery, incident handling and customer billing processes. Integrations are limited to the provided context, however the solution was positioned within BT operational infrastructure by virtue of co-location in the NOC and use by various end customers. Vendor commentary cites a relationship of over 25 years and highlights robustness, security and cost efficiency as explicit benefits of the hosted arrangement. Governance centered on centralized hosting and vendor managed operations, enabling BT to leverage Datatrack Eclipse CMS4 as a sustained Call Center platform for customer call management and billing. | |
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Lumen Technologies | Communications | 25000 | $12.3B | United States | Datatrack | Datatrack Eclipse CMS4 | Call Center | 2015 | n/a | In 2015 Lumen Technologies implemented Datatrack Eclipse CMS4 as a Call Center solution to support call management, call accounting, and toll-fraud detection across its global telecom operations. The deployment focused on improving billing accuracy and monitoring switchboard performance to support invoicing and operational telephony oversight. Datatrack Eclipse CMS4 was configured to deliver core modules for call accounting records, real time call monitoring, and rule based toll-fraud detection, with call detail record generation and aggregation designed to feed billing workflows. The implementation emphasized integration of call accounting outputs into invoicing processes and operational switchboard performance workflows to ensure consistency between call records and customer billing. Operational coverage included Lumen invoicing teams and switchboard operations across its global telecom footprint, aligning call management outputs with billing and operational dashboards. Reported outcomes from the deployment included improved invoicing accuracy and strengthened fraud controls as part of Lumen call management and accounting practices. | |
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Non Profit | 13000 | $2.0B | United Kingdom | Datatrack | Datatrack Eclipse CMS4 | Call Center | 2016 | n/a |
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