Incontact United States
75 West Towne Ridge Parkway, Tower 1,
Sandy, 84070, UT,
United States
Sandy, 84070, UT,
United States
1 801-320-3200
Communications
Incontact United States Technographics
Incontact United States Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Incontact United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1360 Incontact United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Incontact United States has purchased the following applications: Jobvite for Recruiting, Applicant Tracking System in 2021, Cadebill Operational Support (OSS) for OSS/BSS in 2017, Domo for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Incontact United States is running and its propensity to invest more and deepen its relationship with Jobvite , MCL Systems , Domo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Incontact United States revenues, which have grown to $632.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Incontact United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Incontact United States Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobvite | Legacy | Jobvite | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Incontact United States implemented Jobvite as its Recruiting,Applicant Tracking System. The implementation places Jobvite on the corporate careers site to capture applicant data and manage candidate pipelines directly from their website.
Configuration centered on applicant tracking, job posting and distribution, resume parsing, candidate workflow orchestration, and career site integration, reflecting standard Jobvite modules for sourcing and application capture. The Jobvite deployment was instrumented on the website to enable direct applications, requisition lifecycle tracking, and candidate status updates within the ATS.
Operational ownership was assigned to HR and talent acquisition teams in the United States, with governance emphasizing role based access controls and requisition approval workflows to formalize hiring process control. The rollout focused on routing external candidate flows through the Jobvite career site integration and embedding ATS driven workflows into recruiting operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MCL Systems | Legacy | Cadebill Operational Support (OSS) | OSS/BSS | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 vendor materials list inContact, now part of NICE, among Cadebill customers and public contract documentation references a 'Cadebill' number used in billing processes, indicating Cadebill Operational Support (OSS) was in use for billing management and EBPP in the United States. Cadebill Operational Support (OSS) in the OSS/BSS category appears to have been applied to billing management and electronic bill presentment and payment workflows, supporting customer billing and revenue operations. Module usage as billing management and EBPP is inferred from the vendor customer listing and contract documentation, because the vendor does not publish exact deployment dates.
Contract materials that reference a Cadebill identifier suggest the implementation was integrated into account and billing lifecycle processes rather than operating as a simple invoicing add-on. Operational coverage documented by the vendor points to United States billing operations, with functional impact concentrated on billing, accounts receivable, and customer service workflows. Governance, configuration and rollout specifics are not published in the available sources, leaving implementation architecture and operational governance unspecified in public documentation.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Domo | Legacy | Domo | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015, Incontact United States deployed Domo as part of its Analytics and BI tooling to support enterprise reporting, dashboarding, and business intelligence workflows. The Manager of Salesforce Admins and Business Intelligence oversees a team of Business Intelligence Engineers and Salesforce administrators who provide reports, dashboards, and analysis to the business and serve as the internal product owner for the Salesforce Service Cloud instance.
Domo is used alongside PowerView, PowerPivot and Power BI, and leverages source artifacts including Microsoft Excel, SSRS reports, SSAS cubes, and native Salesforce reporting to deliver consolidated dashboards and operational reports. Functional capabilities implemented include interactive dashboards, scheduled report distribution, and data model consumption for self-service analysis, with Domo positioned as a central visualization and distribution layer within the Analytics and BI stack.
Governance and delivery are organized through the product owner model for Salesforce Service Cloud, with the team responsible for reviewing and prioritizing projects, gathering requirements, designing solutions, and troubleshooting the Salesforce Org. Operational coverage focuses on internal business stakeholders, with BI and Salesforce administration workstreams integrated to align reporting outputs to service and support processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Listing Management | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Incontact United States
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Incontact United States Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Incontact United States Technographics
Incontact United States is a Communications organization based in United States,
with around 1360 employees and annual revenues of $632.0 million.
Incontact United States operates a diverse technology stack with applications such as
Jobvite, Cadebill Operational Support (OSS) and Domo,
covering areas like Recruiting, Applicant Tracking System, OSS/BSS and Analytics and BI.
Incontact United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jobvite, MCL Systems and Domo.
Incontact United States recently adopted applications including
Jobvite in 2021, Cisco Webex Meetings in 2021 and CodeTwo Email Signatures in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Incontact United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Incontact United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Incontact United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.