Department of Communities and Justice of New South Wales
6 Parramatta Square, 10 Darcy Street, Parramatta,
Sydney, 2124, NSW,
Australia
Sydney, 2124, NSW,
Australia
61 18 0000-0164
Government
Department of Communities and Justice of New South Wales Technographics
Department of Communities and Justice of New South Wales Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Communities and Justice of New South Wales and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24000 Department of Communities and Justice of New South Wales employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Communities and Justice of New South Wales has purchased the following applications: SAP S/4 HANA - Accounts Payables for AP Automation in 2021, Delacon Call Tracking for Call Tracking and Recording in 2016, SAP Jam for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Communities and Justice of New South Wales is running and its propensity to invest more and deepen its relationship with SAP , Delacon , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Communities and Justice of New South Wales revenues, which have grown to $11.08 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Communities and Justice of New South Wales intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Communities and Justice of New South Wales Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| SAP | Legacy | SAP S/4 HANA - Accounts Payables | AP Automation | ERP Financial Management | Accenture | 2021 | 2023 | In 2021, the Department of Communities and Justice of New South Wales implemented SAP S/4 HANA - Accounts Payables as an AP Automation deployment, engaging Accenture as the system integrator. The engagement focused on operationalizing accounts payable workflows within the broader finance estate of a 24,000 employee government agency, establishing SAP S/4 HANA - Accounts Payables as the core AP Automation application for invoice lifecycle orchestration and vendor payment processing. The implementation configured native S/4 HANA Accounts Payables capabilities alongside tightly aligned finance modules, with explicit configuration work for AP, general ledger reconciliation, accounts receivable touchpoints, fixed assets, invoice processing, and purchase order based invoicing. Functional capabilities implemented included automated invoice capture and posting, three way matching for PO invoices, approval routing and workflow automation, vendor master synchronization, and reporting feeds for payroll and statutory accounting lines. Data migration and transformation work used SQL driven extraction, storage and reporting pipelines to move and normalize accounting source data and invoice records into S/4 HANA, supported by end to end data automation patterns. Business intelligence and reporting components were instrumented to deliver KPI, decision support system dashboards, alerts and monitoring, reflecting the team focus on data analysis, migration and transformation, and storage and reporting. Governance and process ownership were structured around DCJ finance and business analysis services, with Accenture implementing technical and configuration work while DCJ business analysts provided proactive, evidence based advice and ongoing validation. Operational scope emphasized accounting services across GL, BS, PL, AP, AR, FA, IV and PO reporting, with embedded BI reporting and alerting to support finance controls and ongoing AP Automation operations. | |
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AR Automation | ERP Financial Management |
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2021 | 2023 |
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ERP Financial | ERP Financial Management |
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2021 | 2023 |
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Expense Management | ERP Financial Management |
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2019 | 2020 |
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Expense Management | ERP Financial Management |
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2021 | 2021 |
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Expense Management | ERP Financial Management |
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2018 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Delacon | Legacy | Delacon Call Tracking | Call Tracking and Recording | CRM | n/a | 2016 | 2016 | In 2016, the Department of Communities and Justice of New South Wales deployed Delacon Call Tracking in a Call Tracking and Recording implementation to automate jury enquiries and support jury administration business functions. The Delacon Call Tracking deployment established an IVR driven call management layer to handle incoming queries and to reduce pressure on call centres handling jury related calls. Configuration emphasized automated IVR flows, call tracking and recording for audit and reporting, and automated validation logic for prospective jurors. Delacon Call Tracking was implemented to provide orchestration of inbound voice workflows, queue handling, and automated caller validation consistent with Call Tracking and Recording functional patterns. The solution integrated with the department's Jury Management System to enable real time validation of prospective jurors and to close the loop between telephony interactions and case data. Operational coverage targeted jury enquiry channels within New South Wales public services and the department's contact centre functions. Governance focused on operational failover and automated handling to maintain service continuity, with the vendor reporting reliable automated handling and failover capability in New South Wales public services for 8 plus years. The implementation centralized call intake for jury enquiries, shifted routine validation to automated workflows, and restructured frontline call centre workload toward exception handling. | |
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CRM | CRM |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| SAP | Legacy | SAP Jam | Collaboration | Collaboration | n/a | 2020 | 2020 |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Contract Lifecycle Management | Content Management |
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2018 | 2019 |
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Digital Asset Management | Content Management |
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2022 | 2022 |
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Intelligent Document Processing | Content Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Core HR | HCM |
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2021 | 2023 |
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Employee Experience | HCM |
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2018 | 2019 |
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Learning and Development | HCM |
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2022 | 2023 |
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Onboarding | HCM |
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2022 | 2023 |
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Payroll | HCM |
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2017 | 2019 |
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Performance and Goal Management | HCM |
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2022 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2023 |
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Time and Attendance | HCM |
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2017 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Debt Collection and Recovery | ERP Services and Operations |
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2022 | 2023 |
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Enterprise Asset Management | ERP Services and Operations |
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2022 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2020 |
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Travel Management | ERP Services and Operations |
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2019 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Natural Language Processing | AI-Powered Application |
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2022 | 2022 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Procurement | Procurement |
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2021 | 2022 |
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Procurement | Procurement |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Department of Communities and Justice of New South Wales
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Department of Communities and Justice of New South Wales Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Department of Communities and Justice of New South Wales Technographics
Department of Communities and Justice of New South Wales is a Government organization based in Australia,
with around 24000 employees and annual revenues of $11.08 billion.
Department of Communities and Justice of New South Wales operates a diverse technology stack with applications such as
SAP S/4 HANA - Accounts Payables, Delacon Call Tracking and SAP Jam,
covering areas like AP Automation, Call Tracking and Recording and Collaboration.
Department of Communities and Justice of New South Wales has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Delacon.
Department of Communities and Justice of New South Wales recently adopted applications including
Adobe Experience Manager in 2022, SAP SuccessFactors Learning in 2022 and SAP SuccessFactors Onboarding in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Communities and Justice of New South Wales’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Communities and Justice of New South Wales’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Communities and Justice of New South Wales technographics profile,
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