Department of Communities and Justice of New South Wales
6 Parramatta Square, 10 Darcy Street, Parramatta,
Sydney, 2124, NSW,
Australia
Sydney, 2124, NSW,
Australia
61 18 0000-0164
Government
Department of Communities and Justice of New South Wales Technographics
Department of Communities and Justice of New South Wales Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Communities and Justice of New South Wales and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24000 Department of Communities and Justice of New South Wales employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Communities and Justice of New South Wales has purchased the following applications: SAP S/4 HANA - Accounts Payables for AP Automation in 2021, SAP SuccessFactors Employee Central for Core HR in 2021, Debtrak Debt Collection Software System for Debt Collection and Recovery in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Communities and Justice of New South Wales is running and its propensity to invest more and deepen its relationship with SAP , 8common , Inlogik or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Communities and Justice of New South Wales revenues, which have grown to $11.08 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Communities and Justice of New South Wales intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Communities and Justice of New South Wales Tech Stack and Enterprise Applications
Department of Communities and Justice of New South Wales ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA - Accounts Payables | AP Automation | ERP | Accenture | 2021 | 2023 |
In 2021, the Department of Communities and Justice of New South Wales implemented SAP S/4 HANA - Accounts Payables as an AP Automation deployment, engaging Accenture as the system integrator. The engagement focused on operationalizing accounts payable workflows within the broader finance estate of a 24,000 employee government agency, establishing SAP S/4 HANA - Accounts Payables as the core AP Automation application for invoice lifecycle orchestration and vendor payment processing.
The implementation configured native S/4 HANA Accounts Payables capabilities alongside tightly aligned finance modules, with explicit configuration work for AP, general ledger reconciliation, accounts receivable touchpoints, fixed assets, invoice processing, and purchase order based invoicing. Functional capabilities implemented included automated invoice capture and posting, three way matching for PO invoices, approval routing and workflow automation, vendor master synchronization, and reporting feeds for payroll and statutory accounting lines.
Data migration and transformation work used SQL driven extraction, storage and reporting pipelines to move and normalize accounting source data and invoice records into S/4 HANA, supported by end to end data automation patterns. Business intelligence and reporting components were instrumented to deliver KPI, decision support system dashboards, alerts and monitoring, reflecting the team focus on data analysis, migration and transformation, and storage and reporting.
Governance and process ownership were structured around DCJ finance and business analysis services, with Accenture implementing technical and configuration work while DCJ business analysts provided proactive, evidence based advice and ongoing validation. Operational scope emphasized accounting services across GL, BS, PL, AP, AR, FA, IV and PO reporting, with embedded BI reporting and alerting to support finance controls and ongoing AP Automation operations.
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AR Automation | ERP |
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2021 | 2023 |
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ERP Financial | ERP |
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2021 | 2023 |
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Expense Management | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2021 | 2021 |
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Expense Management | ERP |
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2018 | 2019 |
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Department of Communities and Justice of New South Wales HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | Accenture | 2021 | 2023 |
In 2021 the Department of Communities and Justice of New South Wales implemented SAP SuccessFactors Employee Central as its Core HR solution, establishing a centralized HR record and workforce management foundation across NSW. The deployment centered on SAP SuccessFactors Employee Central and adjacent talent modules to consolidate employee profiles and standardize core HR processes for a large public sector workforce.
The implementation encompassed Employee Central configuration and Employee Profile setup, along with configuration work for Recruitment and Onboarding 1.0. Functional coverage extended to Performance Management, Recruitment, Onboarding and the Learning System, with explicit functional testing and configuration reviews for each module to align with public sector HR workflows.
Integrations were a primary focus, with the program managing SuccessFactors to SAP HCM interfaces using SAP Cloud Integration CPI and addressing downstream impacts during the transition from SAP ECC to S4HANA. Accenture acted as the system integrator, coordinating onshore and offshore vendor teams, SAP Core team resources, ERP support teams and BAU teams to validate interface functional design and end to end data flows.
Governance and cut-over planning were structured, including impact analysis and change analysis across all SuccessFactors modules, review of integration functional designs, and a coordinated cut-over plan executed with vendor, ERP support, BAU and SuccessFactors teams. The integration stream lead role managed testing, configuration adjustments and cut-over activities to ensure a smooth transition to the new processes and technologies.
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Employee Experience | HCM |
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2018 | 2019 |
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Learning and Development | HCM |
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2022 | 2023 |
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Onboarding | HCM |
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2022 | 2023 |
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Payroll | HCM |
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2017 | 2019 |
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Performance and Goal Management | HCM |
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2022 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2023 |
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Time and Attendance | HCM |
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2017 | 2019 |
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Department of Communities and Justice of New South Wales ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Debtrak | Legacy | Debtrak Debt Collection Software System | Debt Collection and Recovery | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022, the Department of Communities and Justice of New South Wales deployed Debtrak Debt Collection Software System to manage accounts receivable, fines and revenue recovery workflows across the agency. The Debtrak Debt Collection Software System, categorized as Debt Collection and Recovery, provides automated communications, payment portals and centralised case visibility to support distributed recovery operations across NSW. Deployment scope covers departmental revenue and fines units and embeds the application into existing collections workflows.
Configuration emphasis aligns with common Debt Collection and Recovery capabilities, with inferred module usage for collections management, payment allocation and reporting based on Debtrak's government client positioning. Functional capabilities implemented include automated debtor communications, online payment portal processing, central case management and allocation rules for payments and receipts. Operational coverage spans accounts receivable, fines management and revenue recovery teams across the Department, with governance focused on centralised case visibility and workflow orchestration to standardise recovery processes using the Debtrak Debt Collection Software System.
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Enterprise Asset Management | ERP Services and Operations |
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2022 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2020 |
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Travel Management | ERP Services and Operations |
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2019 | 2020 |
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Department of Communities and Justice of New South Wales AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Natural Language Processing | AI-Powered Application |
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2022 | 2022 |
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Department of Communities and Justice of New South Wales Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Department of Communities and Justice of New South Wales Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2018 | 2019 |
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Digital Asset Management | Content Management |
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2022 | 2022 |
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Intelligent Document Processing | Content Management |
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2020 | 2020 |
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Department of Communities and Justice of New South Wales CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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CRM | CRM |
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2017 | 2017 |
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Department of Communities and Justice of New South Wales PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Department of Communities and Justice of New South Wales Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2021 | 2022 |
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Procurement | Procurement |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Department of Communities and Justice of New South Wales
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Finance Business Partner | Director | Finance | |
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Director, Finance Transformation | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Secretary | CXO | Operations | |
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Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Chief Procurement Officer | CXO | Procurement | |
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Senior Accounts Payable Officer | Manager | Finance | |
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Assistant Centre Administration Officer (Finance), NSW Government | Non Manager | Finance | |
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A/Chief Digital Information Officer Information & Digital Services | CXO | IT | |
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Service Manager, Business Systems | Manager | Operations | |
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Financial Accountant | Manager | Finance | |
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Senior Executive Officer | System Reform | Manager | Operations | |
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Senior ICT Change and Communications Analyst | Non Manager | IT | |
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A/Director Digital Experience | Director | IT | |
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Director Portfolio Management and Planning | Director | Operations | |
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Project Manager | Manager | Operations | |
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Senior Project Officer Program Delivery | Manager | Operations | |
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Manager Portfolio Management and Assurance | Manager | Operations | |
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Apps Being Evaluated by Department of Communities and Justice of New South Wales Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Communities and Justice of New South Wales IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Communities and Justice of New South Wales digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Department of Communities and Justice of New South Wales Technographics
Department of Communities and Justice of New South Wales is a Government organization based in Australia,
with around 24000 employees and annual revenues of $11.08 billion.
Department of Communities and Justice of New South Wales operates a diverse technology stack with applications such as
SAP S/4 HANA - Accounts Payables, SAP SuccessFactors Employee Central and Debtrak Debt Collection Software System,
covering areas like AP Automation, Core HR and Debt Collection and Recovery.
Department of Communities and Justice of New South Wales has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Debtrak.
Department of Communities and Justice of New South Wales recently adopted applications including
SAP SuccessFactors Learning in 2022, SAP SuccessFactors Onboarding in 2022 and SAP SuccessFactors Performance and Goals in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Communities and Justice of New South Wales’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Communities and Justice of New South Wales’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Communities and Justice of New South Wales technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.