Officeworks
1341 Dandenong Rd,
Chadstone, 3148, VIC,
Australia
Chadstone, 3148, VIC,
Australia
61 2 9848-4699
Retail
Officeworks Technographics
Officeworks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Officeworks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 Officeworks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Officeworks has purchased the following applications: SAP S/4 HANA for ERP Financial in 2025, Circle In for Benefits Administration in 2020, ServiceNow Facilities Service Management for Facility Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Officeworks is running and its propensity to invest more and deepen its relationship with SAP , Block (ex Square, Inc) , OpenPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Officeworks revenues, which have grown to $2.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Officeworks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Officeworks Tech Stack and Enterprise Applications
Officeworks ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2025 | 2026 |
In 2025 Officeworks implemented SAP S/4 HANA as its ERP Financial platform, migrating from SAP ERP ECC 6.0. The program entry on LinkedIn identifies a SAP Project Administrator assigned to Officeworks from September 2024 to present, based in Melbourne and working in a hybrid model, indicating active project administration during the transition period.
The implementation focused on core finance capabilities in SAP S/4 HANA, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Controlling, Cash Management, and period end close functionality. SAP S/4 HANA was configured to centralize financial accounting, support cost center and profitability reporting, and standardize close processes using S/4 financial ledger models and in memory data structures.
Operational coverage targeted Officeworks finance and accounting functions, aligning SAP S/4 HANA with retail transactional touchpoints and procurement and inventory accounting flows to ensure consistent financial posting and reporting. The deployment emphasized integration touchpoints for transactional data consolidation and financial reconciliation across retail operations and corporate finance workflows.
Project governance was administered through a formal SAP Project Administrator role from September 2024 onward, with contract level oversight and program coordination supporting the S/4 implementation. Governance activities centered on project administration, configuration control, and staged rollout planning to onboard finance teams onto SAP S/4 HANA.
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Expense Management | ERP |
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2012 | 2012 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Officeworks HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Circle In | Legacy | Circle In | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Officeworks onboarded Circle In's COVID-19 Parent Portal using Circle In, a Benefits Administration application, to support working parents and caregivers across Australia. The deployment was executed as a fast turnaround SaaS rollout completed within 24 hours, addressing pandemic era needs and immediate lockdown-related support requirements.
The implementation embedded Circle In into Officeworks HR and wellbeing initiatives, provisioning resources, webinars and manager guidance as primary functional modules. The configuration emphasized content delivery, employee education workflows and manager enablement pathways consistent with Benefits Administration capabilities.
Operational scope covered Officeworks employees nationwide with a focus on parents and caregivers, and business functions impacted included HR, wellbeing and frontline people managers. Governance and rollout centered on rapid activation and centralized HR coordination, using the Circle In platform to deliver wellbeing resources during lockdowns and improve employee support.
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2019 | 2019 |
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Onboarding | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2012 | 2012 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Scheduling | HCM |
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2012 | 2012 |
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Officeworks ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Facilities Service Management | Facility Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Officeworks implemented ServiceNow Facilities Service Management as part of a broader ServiceNow rollout across IT, HR and facilities operations. The retailer adopted a platform mindset after a re-implementation three years earlier that established ServiceNow as an ERP for IT and enabled expansion into adjacent business domains.
Officeworks configured ServiceNow Facilities Service Management within the Facility Management category to support IT service management, HR case management, incident response for security, and facilities service workflows. The implementation included automation for vendor onboarding and prefilling of vendor management contracts, timesheet analysis and project charging workflows to streamline resourcing and administrative processing.
Operational coverage combined facilities, HR and IT service desks so retail store staff and corporate teams can ring in and log cases that are activated and routed in days rather than weeks. The rollout included a ServiceNow-backed virtual assistant called Penny and a mobile app for store staff, which reduced support calls by 67,000 annually and removed over 200,000 printed sheets by replacing paper job lists with in-app task lists. Security teams bolt on defence layers into ServiceNow and use the incident response module for alerts, while operations retain eyes on glass for monitoring and oversight.
Governance emphasized platform reuse and continuous workflow discovery, with technology leadership hunting out manual or clunky processes to automate and embed into the ServiceNow platform. Officeworks is exploring extending ServiceNow into enterprise risk management and other smaller workflow improvements, treating the work as an ongoing evolution rather than a finite transformation.
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Travel Management | ERP Services and Operations |
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2023 | 2023 |
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Officeworks AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Officeworks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Officeworks Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Officeworks eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Officeworks SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2010 | 2010 |
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Supply Chain Management | SCM |
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2010 | 2010 |
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Warehouse Management | SCM |
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2022 | 2022 |
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Officeworks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Support | CRM |
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2023 | 2023 |
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CRM | CRM |
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2010 | 2010 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2024 | 2024 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Officeworks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Officeworks PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2024 | 2025 |
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Officeworks Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2014 | 2014 |
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Officeworks TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2019 | 2019 |
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Officeworks PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Officeworks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Officeworks CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Officeworks
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Officeworks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Officeworks IT executives and key decision makers. This section highlights Officeworks's latest recorded technology evaluations, including Dallas Warehouse Management System for Warehouse Management on 2024-12-24, Korber HighJump Warehouse Edge (Formerly AccellosOne WMS) for Warehouse Management on 2024-12-24, and AutoStore WMS for Warehouse Management on 2024-12-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Officeworks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Officeworks Technographics
Officeworks is a Retail organization based in Australia,
with around 9000 employees and annual revenues of $2.23 billion.
Officeworks operates a diverse technology stack with applications such as
SAP S/4 HANA, Circle In and ServiceNow Facilities Service Management,
covering areas like ERP Financial, Benefits Administration and Facility Management.
Officeworks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Circle In and ServiceNow.
Officeworks recently adopted applications including
SAP S/4 HANA in 2025, Salesforce Service Cloud in 2024 and Salesforce Marketing Cloud in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Officeworks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Officeworks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Officeworks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.