OPSM
Level 6,. 75 Talavera Rd,
North Ryde, 2113, NSW,
Australia
North Ryde, 2113, NSW,
Australia
61 2 9815-2333
Retail
OPSM Technographics
OPSM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OPSM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 OPSM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OPSM has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, SAP HCM (HR) for Core HR in 2014, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OPSM is running and its propensity to invest more and deepen its relationship with SAP , Apple , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OPSM revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OPSM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OPSM Tech Stack and Enterprise Applications
OPSM ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, OPSM implemented SAP S/4 HANA. The deployment targeted core ERP Financial capabilities to consolidate and modernize finance and accounting for the Australian retail chain with approximately 2400 employees and 350,000,000 in revenue.
SAP S/4 HANA was configured to support standard ERP Financial modules including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Controlling, and Cash Management. Configuration emphasis centered on statutory reporting, multi entity consolidation, and period close orchestration to align retail financial processes with a single ledger approach.
Operational scope covered corporate finance functions and store accounting processes across OPSM retail operations, centralizing ledgers and financial master data to produce a unified financial record. The OPSM SAP S/4 HANA ERP Financial deployment embedded automated journal posting and period end close workflows to streamline routine financial operations.
Governance and process changes accompanied the rollout, instituting formal master data governance, role based financial controls, and standardized finance workflows to improve auditability and compliance. Change management efforts focused on training finance teams and operationalizing the new ERP Financial processes within corporate and store finance functions.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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OPSM HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, OPSM implemented SAP HCM (HR) to consolidate Core HR processes across its Australian operations and to provide a single system of record for employee administration for roughly 2,400 employees. OPSM SAP HCM (HR) deployment targeted Core HR business functions including personnel administration, organizational management, and workforce administration for both corporate and store level staff.
The implementation focused on standard SAP HCM modules commonly used for Core HR, including personnel administration, organizational management, time and absence management, employee self service, manager self service, and core HR reporting and workflow configuration. SAP HCM (HR) was configured to enforce role based access and HR master data controls, and to support transactional HR workflows such as hire to retire and absence approvals.
The architecture was implemented as a centralized HR instance serving Australian sites, with governance designed around centralized master data stewardship and HR process standardization. Operational scope covered HR teams, store operations, and people managers, with IT and HR sharing responsibility for configuration, security, and ongoing change control.
Governance changes emphasized standardized approval chains, documented HR process flows, and a phased enablement of self service capabilities to reduce ad hoc paper based processes. The narrative reflects a core HR implementation profile suitable for a mid sized retail employer, with SAP HCM (HR) positioned as the enterprise Core HR backbone for OPSM.
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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OPSM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, OPSM implemented Microsoft 365 to centralize Collaboration capabilities. The deployment was intended to support employee productivity, email, document collaboration and intranet services across OPSM's retail and corporate operations. Public site references on opsm.com.au indicate Microsoft 365 assets are present in the company tenancy.
Modules and capabilities implemented included Exchange Online for email, SharePoint Online for intranet and document management, Microsoft Teams for synchronous collaboration, and OneDrive for Business for file synchronization and user storage. These Microsoft 365 components align with the Collaboration category and were configured to serve business functions such as internal communications, store support, merchandising coordination and corporate administration.
Governance and operational controls were established around Azure Active Directory identity management, Intune based device and policy controls, and role based access to separate retail and corporate workflows. The Microsoft 365 implementation consolidated core Collaboration tooling for OPSM, standardizing productivity and content management across the organization.
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OPSM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2016 | 2016 |
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OPSM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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OPSM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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OPSM CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at OPSM
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by OPSM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OPSM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OPSM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD OPSM Technographics
OPSM is a Retail organization based in Australia,
with around 2400 employees and annual revenues of $350.0 million.
OPSM operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM (HR) and Microsoft 365,
covering areas like ERP Financial, Core HR and Collaboration.
OPSM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Microsoft.
OPSM recently adopted applications including
Teads Platform in 2023, Kibo Unified Commerce in 2021 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OPSM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OPSM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OPSM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.