Newark, 94560, CA,
United States
OXO Packaging Technographics
OXO Packaging Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OXO Packaging and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 OXO Packaging employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OXO Packaging has purchased the following applications: Visa Authorize.Net for Payment Processing in 2021, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OXO Packaging is running and its propensity to invest more and deepen its relationship with Visa , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OXO Packaging revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OXO Packaging intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OXO Packaging Tech Stack and Enterprise Applications
OXO Packaging ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, OXO Packaging deployed Visa Authorize.Net on their website. The Visa Authorize.Net payment gateway serves as the primary Payment Processing layer for the company, handling online card authorization and capture workflows within the site checkout experience. The implementation is focused on e-commerce payment acceptance and real-time transaction routing to support order processing.
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OXO Packaging AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 OXO Packaging implemented Zendesk Chat to add real-time messaging capability on its public website. OXO Packaging implemented Zendesk Chat as a Chatbots and Conversational AI application to centralize web-based customer engagement and inquiry triage for customer service and sales functions.
The deployment uses the embedded web chat widget and the vendor hosted SaaS console, with configuration focused on live chat routing, canned responses, session transcripts, and basic visitor monitoring typical of Chatbots and Conversational AI deployments. Zendesk Chat provides an agent console for handling concurrent conversations and prebuilt automation for common customer queries.
Operational scope is website-first, covering customer service and incoming sales inquiries routed to internal agents within the small support footprint of the company. Governance practices inferred for a 20 person manufacturer include agent assignment, availability scheduling, and transcript retention policies to support consistent handling of web-originated contacts.
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OXO Packaging Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, OXO Packaging implemented Microsoft 365. The deployment is referenced on the company's website and provides the foundation for Collaboration across the 20-employee manufacturing business in the United States.
The Microsoft 365 tenant is configured as a cloud-hosted collaboration platform delivering core capabilities including Exchange Online for corporate email, Microsoft Teams for meetings and messaging, SharePoint Online for team sites, and OneDrive for individual file storage. These functional modules support document sharing, synchronous and asynchronous communication, and centralized content management consistent with Collaboration workflows. The full application name Microsoft 365 is explicitly listed on the site, reinforcing the relationship between OXO Packaging Microsoft 365 Collaboration business function.
Operational coverage spans company-wide functions such as operations, sales, procurement, and administrative staff, with user account provisioning and tenant-level administrative controls applied. Governance and process changes focus on centralized identity and access controls and content management policies typical for a small business Microsoft 365 deployment, enabling standardized collaboration workflows and record handling.
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OXO Packaging CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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OXO Packaging TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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OXO Packaging IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at OXO Packaging
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by OXO Packaging Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||