P.F. Changs China Bistro
8377 E Hartford Dr suite 200 suite 200,
Scottsdale, 85255, AZ,
United States
Scottsdale, 85255, AZ,
United States
1 480-888-3000
Leisure and Hospitality
P.F. Changs China Bistro Technographics
P.F. Changs China Bistro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by P.F. Changs China Bistro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 P.F. Changs China Bistro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that P.F. Changs China Bistro has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2017, Workday HCM for Core HR in 2019, PAX Mobile POS for Point Of Sale in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems P.F. Changs China Bistro is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , Peoplefluent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing P.F. Changs China Bistro revenues, which have grown to $922.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for P.F. Changs China Bistro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
P.F. Chang’s is a restaurant concept that honors the 2,000-year-old Asian tradition of wok cooking and believes in making food from scratch every day in every restaurant. With a Farm to Wok™ food philosophy at its core, P.F. Chang’s chefs hand-roll dim sum, hand chop and slice all vegetables and meats, handcraft every sauce and wok-cook each recipe, every day in every restaurant using wholesome, fresh ingredients. Start a career that won’t flame out. With excellent benefits and perks, a job at P.F. Chang’s means working alongside some of the best people in the business. Apply today to join the P.F. Chang’s team.
P.F. Changs China Bistro Tech Stack and Enterprise Applications
P.F. Changs China Bistro ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, P.F. Changs China Bistro implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial system. The program documented a migration path from Microsoft Dynamics AX to Microsoft Dynamics 365 for Finance and Operations and focused on consolidating corporate financial workflows and core operations processes across restaurants and corporate finance teams.
Configuration work centered on financial management and operations modules typical of ERP Financial deployments, with explicit emphasis on procure to pay controls, accounts and ledger consolidation, order and revenue processing, and batch oriented transaction handling. The implementation included T SQL based data validation and ETL test routines that supported MicroStrategy BI reporting, and formalized regression and user acceptance testing driven by on site quality assurance resources.
Integrations were implemented with point of sale systems, Workday for workforce data exchange, PAX payment devices, USB wired and Bluetooth wireless peripheral hardware, and mobile iOS and Android endpoints. EDI related batch jobs were executed via FTP for supplier and trading partner exchange, and the ERP cutover preserved transactional links between store level POS and the centralized Microsoft Dynamics 365 for Finance and Operations ledger and reporting layer.
Governance and operational readiness were enforced through QA led test planning, incident triage and severity one production fix coordination, and structured ETL validation cycles. The QA program triaged and coordinated severity one production fixes during the rollout, averting about $300k in daily sales losses, and established the change control and testing patterns used for ongoing finance and operations releases.
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ERP Financial | ERP |
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2019 | 2020 |
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P.F. Changs China Bistro HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | UKG Pro HCM (ex UltiPro HCM) | Workday HCM | Core HR | HCM | n/a | 2019 | 2020 |
In 2019, P.F. Changs China Bistro implemented Workday HCM for Core HR. This P.F. Changs China Bistro Workday HCM Core HR deployment was executed as an enterprise consolidation to standardize HR and finance master data and processes, replacing UKG Pro HCM ex UltiPro HCM across the organization.
Workday HCM was configured across HCM, Recruiting, Time, Learning, Finance, and Integrations modules. Data conversion work included extraction from UltiPro using COGNOS, creation of MS SQL Server tables, transformation and cleansing via SQL scripts, population of Workday EIB templates, and loading data into Workday HCM.
Integrations and operational coverage addressed both payroll related financial mapping and point of sale data flows, engaging HR, Finance, Legal, and Operations teams. Technical integration artifacts and patterns implemented included Boomi integrations for the tip payment program, creation of JSON definitions from data element lists, review and adjustment of Boomi maps, analysis of SSIS packages, SQL tables, and stored procedures, plus production validation using SQL.
Governance after go live established Security and Integration administration for Workday modules, ongoing evaluation and testing of Workday releases, modification of security settings to support new processes, and report development for integration needs. The implementation successfully completed the data conversion within a short timeframe and included sustained post implementation support for Workday HCM.
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Recruiting | HCM |
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2018 | 2018 |
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Workforce Scheduling | HCM |
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2022 | 2022 |
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P.F. Changs China Bistro ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PAX Technology | Legacy | PAX Mobile POS | Point Of Sale | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 P.F. Changs China Bistro implemented PAX Mobile POS as its Point Of Sale solution, standardizing point of sale interactions across restaurant floor operations and mobile ordering endpoints. The deployment centered on PAX Mobile POS device management and mobile client consolidation, with the PAX Mobile POS application acting as the primary transaction capture and device orchestration layer.
Implementation configuration covered typical Point Of Sale functional modules including payment processing, order capture, device pairing for USB wired and Bluetooth peripherals, and mobile iOS and Android client support. The program also encompassed integration points for backend data validation and reporting workflows, where QA exercises included T SQL queries for data validation, ETL test runs, and MicroStrategy report adjustments across more than 30 custom reports.
Named integrations in the implementation included Workday for downstream HR or payroll touchpoints and MS Dynamics AX to 365 for ERP interactions, while electronic data interchange workflows were validated using FTP batch jobs for EDI test cases. Operational coverage spanned restaurant operations, IT application support, finance reporting, and dedicated QA teams, with the PAX devices and mobile clients instrumented to feed transactional and reconciliation data into the BI and ERP layers.
Governance and operationalization emphasized structured QA, test planning, regression and user acceptance testing, and SEV 1 triage coordination. Quality assurance activity included running ETL and EDI test suites, triaging production incidents, and coordinating fixes that averted about $300k in daily sales losses during critical incidents. The implementation narrative centers on PAX Mobile POS as the Point Of Sale backbone, integrated into enterprise reporting and ERP systems, with explicit emphasis on QA driven governance and operational continuity.
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Point Of Sale | ERP Services and Operations |
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2022 | 2022 |
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P.F. Changs China Bistro Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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P.F. Changs China Bistro Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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P.F. Changs China Bistro Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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P.F. Changs China Bistro eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Online Food Ordering System | eCommerce |
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2022 | 2022 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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P.F. Changs China Bistro CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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P.F. Changs China Bistro ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2022 | 2022 |
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P.F. Changs China Bistro Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2016 | 2016 |
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P.F. Changs China Bistro PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2015 | 2015 |
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P.F. Changs China Bistro IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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P.F. Changs China Bistro CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at P.F. Changs China Bistro
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Business Intelligence and Analytics | Director | IT | |
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Director- Financial Accounting and Reporting | Director | Finance | |
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Director, Research, Consumer Insights and Marketing Analytics | Director | Marketing | |
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CFO | CXO | Finance | |
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Finance Director | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Director - Financial Operations | Director | Finance | |
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Senior Director - IT Applications | Director | IT | |
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Chief Supply Chain Officer | CXO | Supply Chain | |
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Chief Information Officer | CXO | IT | |
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Chief Administrative Officer & Chief Human Resource Officer | CXO | HR | |
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Sr Accounts Payable Specialist | Manager | Finance | |
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Director of Strategic Sourcing | Director | Procurement | |
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Vice President of Supply Chain / Quality Assurance | VP | Supply Chain | |
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VP Supply Chain | VP | Supply Chain | |
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Global Brands Supply Chain Manager | Manager | Supply Chain | |
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Chief Financial Officer | CXO | Finance | |
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Director, FP&A | Director | Finance | |
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Senior Vice President Marketing | VP | Marketing | |
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IT Manager for Digital & Marketing | Manager | Marketing | |
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Senior Director of Brand Marketing | Director | Marketing | |
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Sr CRM Manager | Manager | IT | |
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Director of Marketing, Global Brand Development | Director | Marketing | |
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Director, IT Service Management | Director | IT | |
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Director of Finance | Director | Finance | |
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Apps Being Evaluated by P.F. Changs China Bistro Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from P.F. Changs China Bistro IT executives and key decision makers. This section highlights P.F. Changs China Bistro's latest recorded technology evaluations, including Zendesk Service for Customer Support on 2025-02-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the P.F. Changs China Bistro digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-27 | P.F. Changs China Bistro | Evaluated | Zendesk | Zendesk Service | Customer Support | CRM |
FAQ - APPS RUN THE WORLD P.F. Changs China Bistro Technographics
P.F. Changs China Bistro is a Leisure and Hospitality organization based in United States,
with around 25000 employees and annual revenues of $922.0 million.
P.F. Changs China Bistro operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Workday HCM and PAX Mobile POS,
covering areas like ERP Financial, Core HR and Point Of Sale.
P.F. Changs China Bistro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and PAX Technology.
P.F. Changs China Bistro recently adopted applications including
Fourth HotSchedules in 2022, NCR Voyix Aloha POS in 2022 and Olo Ordering in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of P.F. Changs China Bistro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates P.F. Changs China Bistro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete P.F. Changs China Bistro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.