Douglas
Douglas Technographics
Douglas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Douglas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18249 Douglas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Douglas has purchased the following applications: Cornerstone Saba Lumesse TalentLink Recruitment for Applicant Tracking System in 2015, GK OmniPOS for Point Of Sale in 2017, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Douglas is running and its propensity to invest more and deepen its relationship with Cornerstone OnDemand , SAP , Skillvue or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Douglas revenues, which have grown to $4.58 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Douglas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Douglas Tech Stack and Enterprise Applications
Douglas HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone OnDemand | Legacy | Cornerstone Saba Lumesse TalentLink Recruitment | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Douglas implemented Cornerstone Saba Lumesse TalentLink Recruitment as its Applicant Tracking System. The implementation embedded Cornerstone Saba Lumesse TalentLink Recruitment into Douglas's public career site at apply.douglas.de to centralize online job posting and application intake for retail hiring. Configured to support candidate lifecycle management, the application handles job requisition publishing, online application forms, candidate tracking and workflow orchestration typical of Applicant Tracking System deployments. Operationally the system supports Douglas HR and recruitment teams within the retail organization, providing a unified career site experience and structured applicant data capture to standardize recruiting workflows and hiring governance.
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Core HR | HCM |
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2009 | 2009 |
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Performance and Goal Management | HCM |
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2024 | 2024 |
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Workforce Analytics | HCM |
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2013 | 2013 |
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Workforce Scheduling | HCM |
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2013 | 2013 |
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Douglas ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GK Software | Legacy | GK OmniPOS | Point Of Sale | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Douglas implemented GK OmniPOS as its Point Of Sale solution to standardize the in-store transaction layer across its international retail estate. Douglas is the leading omnichannel provider of premium beauty in Europe, operating approximately 850 stores, and the GK OmniPOS deployment was positioned to support retail transaction processing and omnichannel customer engagement at the store level.
The GK OmniPOS implementation addressed functional Point Of Sale capabilities including transaction management, payment processing, returns and exchanges, receipt generation, price checks and loyalty validation, as well as in-store order capture for ecommerce fulfillment. Operational responsibilities explicitly included manual and automated testing of the GK OmniPOS cash register software, development and maintenance of international test cases, and creation of documentation and training materials for internal teams.
Operational coverage extended across Douglas retail stores in Europe and involved coordination between international IT teams, business departments and external service providers for bug fixing and system changes. Quality assurance and release coordination used Confluence and Jira for test planning and issue tracking, and routine operational tasks were performed in standard Windows and Office environments.
Governance around the deployment emphasized a product expert model for QA, cross-functional stakeholder management, and the ongoing development of test automation to maintain application stability. GK OmniPOS is described in the context of Douglas as the core Point Of Sale application supporting retail store operations and omnichannel workflows.
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Point Of Sale | ERP Services and Operations |
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2018 | 2018 |
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Douglas Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Douglas implemented Microsoft 365 as its Collaboration platform. The presence of Microsoft 365 on Douglas's website shows the Microsoft 365 suite is incorporated into the company's externally visible tooling and supports both internal collaboration and web-facing integration points.
The deployment leverages standard Microsoft 365 capabilities, including Exchange Online for enterprise email, Microsoft Teams for synchronous collaboration, SharePoint Online for intranet and content management, OneDrive for file synchronization, and Office desktop and web apps for productivity, aligning with the Collaboration category. Operational coverage is aligned to core business functions such as merchandising, marketing, e-commerce operations, and customer service, and governance is consistent with a tenant-based cloud subscription model using centralized identity and access controls to manage users and public web integrations.
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Douglas Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Douglas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2024 | 2024 |
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Customer Loyalty | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2018 | 2018 |
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Douglas ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Douglas TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Douglas PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Douglas IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Douglas CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Douglas
| First Name | Last Name | Title | Function | Department | Phone | |
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Global CRM & Loyalty Manager | Manager | Customer Service | |
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Junior Manager Global CRM & Loyalty | Manager | Customer Service | |
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Senior Manager Global CRM & Loyalty | Manager | Customer Service | |
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International CRM & Loyalty Manager | Manager | Customer Service | |
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Head of CRM Operations & Market Strategy | Director | Customer Service | |
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Vice President Marketing & CRM DACH | VP | Marketing | |
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Jr. B2B Marketing & Automation Manager | Manager | Marketing | |
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Apps Being Evaluated by Douglas Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Douglas IT executives and key decision makers. This section highlights Douglas's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2025-02-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Douglas digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-02-18 | Douglas | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Douglas Technographics
Douglas is a Retail organization based in Germany,
with around 18249 employees and annual revenues of $4.58 billion.
Douglas operates a diverse technology stack with applications such as
Cornerstone Saba Lumesse TalentLink Recruitment, GK OmniPOS and Microsoft 365,
covering areas like Applicant Tracking System, Point Of Sale and Collaboration.
Douglas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cornerstone OnDemand, GK Software and Microsoft.
Douglas recently adopted applications including
Skillvue Performance Management in 2024, Zeotap CDP in 2024 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Douglas’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Douglas’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Douglas technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.