Paychex
911 Panorama Trail S.,
Rochester, 14625, NY,
United States
Rochester, 14625, NY,
United States
1 585-385-6666
Professional Services
Paychex Technographics
Paychex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Paychex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19000 Paychex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Paychex has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, FinFit SafetyNet for Benefits Administration in 2020, Quadient Neopost IS-5000 for Mailing System in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Paychex is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , FinFit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Paychex revenues, which have grown to $6.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Paychex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Paychex Tech Stack and Enterprise Applications
Paychex ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Paychex implemented Oracle E-Business Suite as its ERP Financial application. Oracle E-Business Suite was positioned to support corporate Finance and Accounting, HR, and Quote to Cash business functions across the company.
The implementation emphasized application administration and configuration for Quote to Cash workflows, with responsibilities including maintaining user access, configuring and optimizing corporate application settings, and performing regular system maintenance. Paychex staffed dedicated Oracle E-Business Suite systems administration and business systems analyst roles to develop and maintain a comprehensive test automation strategy, producing test cases, test plans, test sets, scenarios, scripts, procedures, and test reports for infrastructure and environment setup.
Operational practices included tiered support coordination with 1st, 2nd, and 3rd Level Support teams, troubleshooting user issues, and communicating systems downtime to maximize user uptime. The team conducted research and testing of software updates and patches to determine application impacts and keep Oracle E-Business Suite current, using an Automation Tool to execute regression and integration test scripts.
Governance and control processes were embedded into the program, including Internal and SOX related controls for Financial and HR systems, user security audits, and structured change management. Documentation of developed applications and departmental procedures supported consistent operations, while analysts participated in workflow and process improvement efforts to align Oracle E-Business Suite configuration with business requirements.
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Expense Management | ERP |
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2012 | 2012 |
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Payment Processing | ERP |
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2020 | 2020 |
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Paychex HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FinFit | Legacy | FinFit SafetyNet | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Paychex integrated FinFit SafetyNet into its Paychex Flex benefits marketplace to extend payroll-linked financial wellness to U.S. employers and their employees. FinFit SafetyNet was delivered through the Paychex Flex app as a Benefits Administration offering that surfaces emergency savings and employee credit capabilities alongside traditional benefit enrollments.
The implementation focused on functional modules that include paycheck-linked emergency savings, on-demand employee credit, and financial wellness education, with configuration options surfaced in the Paychex Flex benefits marketplace. FinFit SafetyNet was configured to use payroll linkage to enable per-paycheck allocations and to present enrollment, eligibility, and account management within benefits administration workflows.
Operationally the integration connected FinFit SafetyNet to the Paychex Flex application layer and benefits marketplace storefront, creating a user experience accessed by HR, payroll, and benefits administrators through the existing Paychex Flex app. The deployment targeted U.S. employers and employees and aligned the FinFit SafetyNet integration with benefits administration and payroll functions within client organizations.
Governance workstreams addressed enrollment flows, employee consent for payroll deductions and data sharing, and administrative provisioning for benefits administrators inside the Paychex Flex marketplace. The configuration emphasized centralized provisioning and in-app account governance to manage eligibility, enrollment, and ongoing payroll-linked transactions for FinFit SafetyNet.
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Candidate Relationship Management, Talent Sourcing | HCM |
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2013 | 2013 |
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Employee Engagement | HCM |
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2019 | 2019 |
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Environment, Health and Safety (EHS) | HCM |
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2021 | 2021 |
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HR Service Delivery | HCM |
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2013 | 2014 |
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Payroll Tax Compliance | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2006 | 2006 |
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Skills Intelligence | HCM |
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2025 | 2025 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Paychex ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost IS-5000 | Mailing System | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Paychex implemented Quadient Neopost IS-5000 to modernize high volume mailing operations. The Quadient Neopost IS-5000 is deployed as a Mailing System to configure automated postage metering and mail processing across corporate mail centers.
Implementation focused on device level capabilities including automated inserting, envelope sealing, postage metering, batch job queuing, and address validation and correction workflows. Configuration work emphasized postal presort and postage accounting, with operator consoles and job templates to standardize repetitive payroll and client communications mailings. Source records also reference Neopost IS-6000 devices, indicating a family of Neopost mail machines in the environment.
Operational scope targeted centralized mail center functions supporting HR, payroll, billing, and client correspondence workflows across Paychex sites in the United States. Deployment architecture aligned device floor placement with throughput requirements, meter accounting controls, and physical mail stream segregation for confidential client materials. No specific upstream system integrations are documented in source records.
Governance centered on standardized mailroom procedures, meter reconciliation, operator training, and scheduled equipment maintenance to enforce auditability and postal compliance. The Quadient Neopost IS-5000 implementation linked the Mailing System to business functions in mail operations and administrative communications at Paychex.
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Professional Services Automation | ERP Services and Operations |
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2007 | 2007 |
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Paychex AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2016 | 2016 |
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Paychex AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Paychex Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Paychex Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Paychex Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2007 | 2007 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Paychex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Call Center, Customer Experience | CRM |
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2017 | 2018 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Paychex ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Paychex TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2021 | 2021 |
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Paychex PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2014 | 2014 |
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Paychex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2020 | 2020 |
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Paychex CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Paychex
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager, Data Science and Predictive Analytics | Manager | IT | |
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Enterprise Service and Reporting Sr Manager | Manager | Finance | |
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Manager, Business Applications and Systems Management | Manager | IT | |
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Vice President - Major Market Sales | VP | Sales | |
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Vice President of Sales, Human Resource Services | VP | Sales | |
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SVP Sales | VP | Sales | |
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Sales Director | Director | Sales | |
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Vice President of International Sales and Operations | VP | Sales | |
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President & CEO | CXO | Finance | |
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Director, Sales Strategy/ Sales Operations | Director | Sales | |
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VP Human Resources and Organizational Development | VP | HR | |
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Vice President, Payroll Sales, Eastern U.S. | VP | Sales | |
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Vice President of SMB Solutions Sales | VP | Sales | |
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Chief Technology Officer | CXO | IT | |
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CIO/SVP - IT, Product Management & Development | VP | Finance | |
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VP and Controller | VP | Finance | |
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National Director, Channel Sales | Director | Finance | |
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Payroll Tax Compliance Manager | Manager | Finance | |
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Strategic Partnerships Accountant Channel Manager | Manager | Finance | |
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CFO & Treasurer | CXO | Finance | |
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Tax Director | Director | Finance | |
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Director Product Growth, Tax Services | Director | Finance | |
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Apps Being Evaluated by Paychex Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Paychex IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Paychex digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Paychex Technographics
Paychex is a Professional Services organization based in United States,
with around 19000 employees and annual revenues of $6.03 billion.
Paychex operates a diverse technology stack with applications such as
Oracle E-Business Suite, FinFit SafetyNet and Quadient Neopost IS-5000,
covering areas like ERP Financial, Benefits Administration and Mailing System.
Paychex has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, FinFit and Quadient.
Paychex recently adopted applications including
Paycor Skills in 2025, Upstream Works Omnichannel CX in 2022 and SS&C Blue Prism in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Paychex’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Paychex’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Paychex technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.