PermataBank
Gedung World Trade Ctr II (WTC II) Lt.21 Jl. Jendral Sudirman Kav. 29 - 31 Pondok Pinang Kebayoran Lama, RT.8/RW.3, Kuningan,Kare,
Jakarta, 12920,
Indonesia
Jakarta, 12920,
Indonesia
62 21 298 50611
Banking and Financial Services
PermataBank Technographics
PermataBank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PermataBank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6459 PermataBank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PermataBank has purchased the following applications: SAP HCM (HR) for Core HR in 2014, Temenos T24 for Core Banking in 2018, Hyperledger Fabric for Blockchain Platform in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PermataBank is running and its propensity to invest more and deepen its relationship with SAP , Temenos , Hyperledger or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PermataBank revenues, which have grown to $735.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PermataBank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PermataBank Tech Stack and Enterprise Applications
PermataBank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, PermataBank implemented SAP HCM (HR) as its Core HR solution to centralize HR service operations and support payroll-related workflows. The deployment focused on handling complaints and inquiries from internal customers, providing end-to-end HR system and policy services for employees, and supporting data migration into SAP HCM. The implementation also included operational support to the payroll team for screening employee loan application documents, aligning case handling with system-driven HR processes.
Operational coverage emphasized HR service delivery, payroll, and employee relations across the bank with SLA-driven case management. Governance included escalation workflows for settlement of pending cases, a project target of 90 percent SLA tied to the SAP migration effort, and daily operational service delivery under those SLA commitments. PermataBank achieved 90 percent SLA within a year by completing pending cases, reflecting formalized issue resolution and SLA enforcement in the SAP HCM (HR) Core HR rollout.
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Payroll | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2014 | 2014 |
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PermataBank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, PermataBank implemented Temenos T24 as its Core Banking system, establishing a platform focused on T24 Core Banking Sharia capabilities to support the bank's Islamic banking product set and ongoing maintenance. The implementation is framed as a long-term operational program for the core banking application rather than a one-off project, with continuous upgrades and sustainment activities.
Operational workstreams for Temenos T24 centered on maintaining and upgrading the T24 Core Banking Sharia implementation, analyzing change requests based on business requirements, and carrying out development tasks derived from those requirements. Development followed formal SDLC practices, including requirements analysis, scripted test validation, technical troubleshooting, and documentation of deliverables to meet testscript acceptance criteria.
The implementation required close collaboration between IT teams, business analysts, and end users to validate solutions and resolve issues, and involved coordination with external vendors to develop and maintain system components. Functionally the effort covered core banking workflows consistent with Core Banking operations, including account processing, transaction handling, and product configuration for Sharia-compliant offerings, reflecting typical core banking functional modules and operational terminology.
Governance and rollout processes emphasized change request governance, testscript-driven acceptance, SDLC documentation, vendor-managed build and maintenance cycles, and ongoing production troubleshooting. Operational ownership remained with internal IT teams who managed releases, validated that development met test requirements, and coordinated vendor deliverables to sustain the Temenos T24 environment in line with business needs.
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Digital Banking | ERP Services and Operations |
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2017 | 2017 |
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PermataBank Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyperledger | Legacy | Hyperledger Fabric | Blockchain Platform | Blockchain | n/a | 2021 | 2021 |
In 2021 PermataBank implemented Hyperledger Fabric as its Blockchain Platform for trade finance. PermataBank is the first bank in Indonesia to complete trade finance transactions using a blockchain system, deploying Hyperledger Fabric in collaboration with Contour, a blockchain-based company that connects banks and corporates across multiple countries. The vendor is Hyperledger and the implementation targeted trade finance workflows linking banks, suppliers and buyers, including corporate clients such as Chandra Asri.
The Hyperledger Fabric deployment emphasized permissioned distributed ledger capabilities, transaction endorsement and programmable chaincode to digitize trade finance transactions and associated documentation. Functional capabilities implemented included identity and access control for participant nodes, immutable transaction recording and audit logging, and programmable business logic to automate transaction validation and settlement steps typical of Blockchain Platform solutions. These modules supported secure, rapid data flow between counterparties and reduced reliance on paper-based exchange in trade finance processes.
Integration with Contour provided the network fabric for cross-institution connectivity and participant onboarding, while operational scope focused on the trade finance business function across PermataBank and its trading network. Governance and workflow changes centered on a shared trust model, participant access governance and coordinated onboarding of supplier, buyer and bank participants to the distributed ledger. PermataBank communicated explicit outcomes from the implementation, noting increased efficiency, optimized trade flows and acceleration of trade volumes within the digitally connected network.
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PermataBank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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PermataBank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2011 | 2011 |
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PermataBank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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PermataBank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at PermataBank
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Of Technology & Operations | Director | IT | |
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Head, Information Services & Operations | Director | IT | |
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Data Management and Processing Manager | Manager | IT | |
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Head of IT PMO - Digital Delivery | Director | IT | |
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Finance Director | Director | Finance | |
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Chief Enterprise Architect | Manager | IT | |
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President Director | Director | Finance | |
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IT Project Manager / BA | Manager | IT | |
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Apps Being Evaluated by PermataBank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PermataBank IT executives and key decision makers. This section highlights PermataBank's latest recorded technology evaluations, including Akamai CDN for Content Delivery Network on 2026-03-12, Clari5 Platform for AML, Fraud and Compliance on 2026-01-01, and Document360 for Document Management on 2025-11-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PermataBank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-03-12 | PermataBank | Evaluated | Akamai | Akamai CDN | Content Delivery Network | IaaS |
| 2026-01-01 | PermataBank | Evaluated | Clari5 | Clari5 Platform | AML, Fraud and Compliance | TRM |
| 2025-11-21 | PermataBank | Evaluated | Document360 | Document360 | Document Management | Content Management |
| 2024-11-07 | PermataBank | Evaluated |
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Payment Processing | ERP |
| 2024-11-07 | PermataBank | Evaluated |
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Payment Processing | ERP |
FAQ - APPS RUN THE WORLD PermataBank Technographics
PermataBank is a Banking and Financial Services organization based in Indonesia,
with around 6459 employees and annual revenues of $735.0 million.
PermataBank operates a diverse technology stack with applications such as
SAP HCM (HR), Temenos T24 and Hyperledger Fabric,
covering areas like Core HR, Core Banking and Blockchain Platform.
PermataBank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Temenos and Hyperledger.
PermataBank recently adopted applications including
Microsoft Dynamics CRM in 2022, DigiCert SSL in 2022 and Hyperledger Fabric in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PermataBank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PermataBank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PermataBank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.